TeamSupport

DECEMBER 8, 2023

According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. Do you need an enterprise solution, or do you have a smaller group that just needs a modern ticketing system to simplify their workflow? Consider the size of your business and your support team.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

ConvergeOne

JUNE 14, 2022

How are we still talking about network modernization in 2022, you might ask? The simple answer is that most companies and enterprises have yet to begin the process of modernization in earnest and instead continue down the well-worn path of early 2000s networking. That is a fair question. Now is the time to take the initiative.

Transportation 76

Transportation Wireless Enterprise Technology 76

AWS Machine Learning

MARCH 26, 2024

Approved and rejected documents go to their respective folders within the Amazon Simple Storage Service (Amazon S3) bucket. For approved documents, you can search all the extracted fields and values using Amazon OpenSearch Service. To learn more about IDP, refer to the IDP with AWS AI services Part 1 and Part 2 posts.

APIs 93

APIs Construction Analytics Enterprise 93

ConvergeOne

MARCH 29, 2022

Cloud modernization is more than the technology industry's favorite new buzzword. Yet while many organizations are now pushing to move more of their applications and operations to the cloud, only a handful may derive real value in the short- and long-term. Recent years have seen a rapid rate of growth in application modernization.

Enterprise 86

Enterprise Technology Management 86

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. Optionally, deploy the application using AWS Amplify.

Chatbots 103

Chatbots Enterprise APIs Best practices 103

VirtualPBX

SEPTEMBER 14, 2023

Whether you have a startup or an enterprise-grade business, cost-effective & efficient communication systems help you achieve long-term success. Integration: VoIP systems can easily be integrated with different business applications such as CRM (customer relationship management) software that improves overall workflow efficiency.

voip 105

voip CRM Consulting Consulting 105

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. If set to no, the AWS SAM CLI will automatically deploy application changes.

Chatbots 97

Chatbots APIs Self service Contact Center 97

AWS Machine Learning

DECEMBER 14, 2023

Text-to-image generation is a rapidly growing field of artificial intelligence with applications in a variety of areas, such as media and entertainment, gaming, ecommerce product visualization, advertising and marketing, architectural design and visualization, artistic creations, and medical imaging.

Entertainment 97

Entertainment Construction APIs Engineering 97

Spearline

OCTOBER 26, 2021

DTMF has grown into many applications across telephone networks. Familiar applications include telephone banking, Interactive Voice Response (IVR) functions, or accessing conference services like Zoom, Webex and others. Like all modern digital signalling, it can be impacted by jitter and packet-loss.

Interactive Voice Response 96

Interactive Voice Response Telecommunications Self service Banking 96

AWS Machine Learning

MAY 25, 2023

One of the most common applications of generative AI and large language models (LLMs) in an enterprise environment is answering questions based on the enterprise’s knowledge corpus. Ingesting document embeddings into Amazon OpenSearch Service. The Streamlit application invokes the API Gateway endpoint REST API.

APIs 78

APIs Enterprise Accountability Chatbots 78

CSM Magazine

JULY 28, 2022

In the process of creating an enterprise or organization, the foundations of the personnel management system are usually laid. The effectiveness of the enterprise’s functioning, in general, will depend on the extent to which this system will be formed competently and rationally.

Management 59

Management Gamification Analytics Enterprise 59

CSM Magazine

JANUARY 24, 2024

In web development, Drupal is defined as one of the most powerful and versatile platforms for creating websites and web applications. Web development consulting: the essence and importance Web development consulting is not just a service. It is a strategic partnership approach to creating a successful web project.

Engineering 52

Engineering Consulting Consulting Enterprise 52

Spearline

NOVEMBER 11, 2021

In parallel, modern enterprise networks have evolved from being mainly hardware-driven. Our inexhaustible demand for data is driving changes in the way enterprises manage their infrastructure. The analysis and troubleshooting only began after the service delivery was interrupted. The focus was purely on restoring service.

Telecommunications 98

Telecommunications Entertainment voip Enterprise 98

AWS Machine Learning

MAY 19, 2023

In our previous blogpost Enable the Visually Impaired to Hear Documents using Amazon Textract and Amazon Polly , we showed you our Text to Speech application called “Read for Me”. To integrate OFA in our application we cloned the repo from Hugging Face and containerized the model to deploy it to a SageMaker endpoint.

APIs 91

APIs Scripts Engineering Best practices 91

AWS Machine Learning

AUGUST 3, 2023

AWS intelligent document processing (IDP), with AI services such as Amazon Textract , allows you to take advantage of industry-leading machine learning (ML) technology to quickly and accurately process data from any scanned document or image. Highly unstructured documents are common in big enterprises.

APIs 76

APIs Banking Enterprise Construction 76

ConvergeOne

JULY 13, 2021

When people talk about endpoint modernization, everyone assumes that we’re referring to the elimination of hard physical phones. What do users expect from a modern endpoint? This application-based security approach has made it incredibly easy for applications to exist securely ANYWHERE. Enterprise directories are a must.

Wireless 104

Wireless Enterprise Transportation Technology 104

AWS Machine Learning

MAY 9, 2023

Solution overview AWS provides a variety of services and solutions for healthcare providers to unlock the value of their data. We identify a few data fields within FHIR resources like patient ID, date of service, provider type, and name of medical facility. All services are either managed by AWS or serverless.

Healthcare 71

Healthcare Enterprise Analytics Construction 71

TechSee

JULY 31, 2019

An increased need for automation and a growing demand for vision-guided robotics and other industry-specific systems are driving massive adoption of Computer Vision applications. In the 1970s, the first commercial Computer Vision applications were used to interpret written text for the blind, using optical character recognition (OCR).

Automotive 149

Automotive Healthcare Self service Transportation 149

Talkdesk

JUNE 27, 2019

Digital transformation initiatives are underway all across the enterprise, with the primary goal being to compete and win on customer experience. . After all, what other department touches the customer more than customer service? Why are enterprise contact center digital transformation initiatives lagging?

Customer centricity 79

Customer centricity Enterprise Contact Center Self service 79

Cisco - Contact Center

FEBRUARY 18, 2020

I need to modernize my customer and agent experiences to remain competitive.”. “I I need easy access to cloud-based applications that work seamlessly with my on-premises contact center infrastructure”. Innovative AI-Powered Self-Service. Do These Challenges Sound Familiar? You’re not alone! Licensing Made Simple.

Contact Center 126

Contact Center Enterprise Self service contact center solutions 126

Quadient

JUNE 22, 2022

The shift to digital-first strategies requires modern customer communications management (CCM) platforms that offer omni-channel design, delivery, and personalization capabilities to deliver the competitive customer experience organizations need. Quadient named a Leader . Options include: .

SaaS 52

SaaS Enterprise Finance outsourcing 52

AWS Machine Learning

DECEMBER 19, 2023

With the rapid growth in ML systems and in the context of ML engineering, MLOps provides capabilities that are needed to handle the unique complexities of the practical application of ML systems. Prediction service capability starts the deployed model to provide prediction through online, batch, or streaming patterns.

Analytics 107

Analytics Engineering Government Best practices 107

AWS Machine Learning

AUGUST 2, 2023

Amazon Kendra is an intelligent search service powered by machine learning (ML). Amazon Kendra reimagines search for your websites and applications so your employees and customers can easily find the content they are looking for, even when it’s scattered across multiple locations and content repositories within your organization.

Enterprise 72

Enterprise Healthcare APIs Big data 72

AWS Machine Learning

FEBRUARY 2, 2024

One of the most useful application patterns for generative AI workloads is Retrieval Augmented Generation (RAG). You’ll also be able to explore these concepts through two provided examples, including an end-to-end sample application or, optionally, a subset of the application.

Big data 94

Big data Technology Management Engineering 94

AWS Machine Learning

JUNE 13, 2023

Implementing a modern data architecture provides a scalable method to integrate data from disparate sources. Organizations can maximize the value of their modern data architecture with generative AI solutions while innovating continuously. They also need a user interface for natural language questions.

APIs 73

APIs Finance Engineering Analytics 73

TechSee

DECEMBER 11, 2018

Call center leaders realize that the time has come to deliver real measurable value to the enterprise. Self-service: Self-service is slowly emerging as the holy grail of modern CX. At its best, it is preferred by consumers and profitable for the enterprise. Infrastructure: Accelerated digital transformation.

Call Center 182

Call Center Customer Experience Self service Contact Center 182

AWS Machine Learning

OCTOBER 11, 2023

Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). An enterprise search solution should be able to provide you with a fully managed experience and simplify the process of indexing your content from a variety of data sources in the enterprise.

Enterprise 97

Enterprise Chatbots Engineering Management 97

AWS Machine Learning

FEBRUARY 13, 2024

Store data in an Amazon Simple Storage Service (Amazon S3) bucket. We used FSx for Lustre and Amazon Relational Database Service (Amazon RDS) for fast parallel data access. Nanda has built multiple applications for anomaly detection and has a patent filed in a similar space. Split data into train, validation, and test sets.

Engineering 104

Engineering Gamification Scripts Big data 104

CSM Magazine

MARCH 30, 2022

60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research. And 60 per cent would now prefer not to call a live customer service person at all if they can solve their issues themselves using online resources.

Self service 59

Self service Real estate Customer Service Wireless 59

AWS Machine Learning

FEBRUARY 9, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. You may need to ensure that specific forms such as loan applications or claims submitted by your end clients contain signatures before you start processing the application.

APIs 82

APIs Best practices Banking Enterprise 82

Tethr

NOVEMBER 15, 2021

Contact center reporting and analytics are essential for customer service and customer experience (CX) leaders to understand contact center performance accurately. Depending on the report, data surfaced can be used to understand agent performance, improve coaching, refine products and services, and so much more.

Contact Center 99

Contact Center Analytics Marketing First call resolution 99

Talkdesk

DECEMBER 5, 2018

SICOM’s prior contact center solution lacked basic enterprise features, such as IVR and advanced reporting, which hindered their agents’ ability to quickly and effectively serve customers. The majority of their support, installation and training teams spend most of their time in Salesforce Service Cloud and needed a strong SSO integration.

contact center solutions 80

contact center solutions First call resolution Interactive Voice Response Enterprise 80

Uniphore

JANUARY 25, 2022

Applications considered early in their hype cycle reached maturity at breakneck speed, and our tech predictions became a reality even faster than we anticipated. What was once an optional add-on service is now a staple of virtually every online purchase. However, in artificial intelligence (AI), the feeling is anything but cautious.

Healthcare 52

Healthcare Banking Enterprise Automotive 52

AWS Machine Learning

APRIL 5, 2024

Amazon Rekognition makes it easy to add image and video analysis to your applications. It requires no machine learning (ML) expertise to use and we’re continually adding new computer vision features to the service. He works with enterprise customers, helping them migrate, modernize, and optimize their workloads for the AWS cloud.

APIs 108

APIs Advertising Enterprise Technology 108

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal agents, in conjunction with generative AI, are finding a wide spread application in financial markets. All this is achieved using AWS services, thereby increasing the financial analyst’s efficiency to analyze multi-modal financial data (text, speech, and tabular data) holistically.

Marketing 105

Marketing APIs Engineering Analytics 105

CSM Magazine

NOVEMBER 28, 2022

With the increasing digitalization of modern business models, it is critical for any enterprise to have robust security systems and backups in place. And that’s where Disaster Recovery as a Service (DRaaS) comes in handy. Users can access business applications and data on the failover site without experiencing downtime.

Enterprise 52

Enterprise Management Technology Customer Service 52

CSM Magazine

FEBRUARY 10, 2021

Macro 4’s new out-of-the-box self-service portal caters to rising demand from companies that are fast-tracking digital initiatives. . The new Columbus portal allows businesses to avoid the effort, costs and risks of using an internal or external web development team to create their own self-service portal from scratch. com/columbus.

Self service 59

Self service Real estate Enterprise Finance 59