AWS Machine Learning

FEBRUARY 20, 2024

ZOO Digital provides end-to-end localization and media services to adapt original TV and movie content to different languages, regions, and cultures. It makes globalization easier for the world’s best content creators. This time-consuming process must be completed before content can be dubbed into another language.

Technology 93

Technology Scripts Engineering Entertainment 93

ShepHyken

MARCH 19, 2021

Despite this, only a fraction of those women make it into leadership positions — 48%, to be exact. Who better to shape the future of the industry than the women who make up the majority of its workforce?”. If initiatives don’t make things easier for customers, they are probably not the right thing to do.

Customer Service 217

Customer Service Customer centricity Self service Metrics 217

NobelBiz

MARCH 12, 2024

CXM has completely revolutionized how brands engage with their customers. Table of Contents What is Unified Customer Experience Management? It ensures consistency in content, purpose, and branding across online, in-store, phone, and other engagement channels. Unified CXM stands for unified customer experience management.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

ChurnZero

JANUARY 25, 2024

Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge. What skills will help CSMs and individual contributors stand out in 2024?

Education 52

Education Upselling Consulting Consulting 52

CSM Magazine

FEBRUARY 10, 2023

In this article, we’ll look at how Gen Z employees can help you give your customers the best possible experience and how you can make sure they stay with your company. For companies looking to attract and retain customers, investing in Gen Z employees can provide an effective way to improve customer service.

Customer Service 52

Customer Service Morale Technology Feedback 52

DMG Consulting

JUNE 21, 2023

An influential driver of this sector’s momentum is the expanding footprint of these platforms, which increasingly include workforce engagement management (WEM) applications and self-service capabilities. To order your copy of the Report, visit dmgconsult.com. The future of contact center technology is in the cloud.

Consulting 48

Consulting Consulting Contact Center Marketing 48

CSM Magazine

APRIL 14, 2021

Want to reflect the diverse nature of your business and the breadth of talent within it? Then you should embrace collaborative content as a means of showing these sides of your company. Collaborative content is just what it sounds like: multiple people working together on a single piece of content for your brand.

SaaS 52

SaaS Customer Service 52

DMG Consulting

SEPTEMBER 12, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a shift in what agents are empowered to do for customers is finally making the concept of real-time contact centers a reality.

Consulting 48

Consulting Consulting Marketing Average Handle Time 48

aircall

JULY 14, 2021

When your employees are happy, it’s easy to think you’re doing a good job. However, there are many reasons they might not be engaged and satisfied at work. What’s more, low employee engagement levels can harm their overall productivity and impact their ability to meet goals or targets. What Is Employee Engagement?

Employee engagement 98

Employee engagement Surveys Interactive Voice Response Morale 98

JustCall

MARCH 7, 2023

You need to be proactive in your outreach, and be flexible enough to adapt to the ever-changing needs of buyers, and your team, for that matter. So why does this approach matter and how can you incorporate it into your sales operations? Adopting new strategies, like the hybrid work model, is one way to embrace change.

Best practices 52

Best practices Sales Morale Personalization 52

Noble Systems

JUNE 18, 2019

Just when companies were starting to feel confident in their understanding of Millennials, along comes a new generation entering the workforce — Generation Z. Prefer to communicate with icons and images, short bursts of content. Like collaboration and competition. Appreciate simplicity, personalized experiences.

Gamification 72

Gamification Feedback Enterprise Coaching 72

Satrix Solutions

FEBRUARY 18, 2020

While this shift has given highly qualified employees greater mobility in the workforce, it’s also led to millions of dollars in lost productivity for organizations as they struggle to implement the right mix of strategies to help retain good talent. Jobs were scarce and the people who remained employed wondered if their pink slip was next.

Morale 78

Morale Employee engagement Surveys Feedback 78

Skybridge

JULY 21, 2020

He talks about 5 CX trends that were already in the making before the pandemic but have accelerated dramatically as a result of it. Below is a look at a few of these trends, including contactless consumer experiences, the ability for employees to “Work From Anywhere”, virtual engagements, and the acceleration of messaging as a channel.

At home agents 52

At home agents Wireless Government Contact Center 52

ViiBE Blog

MAY 26, 2021

In times when information flows rapidly and trends change constantly, knowledge serves as one of the most important competitive differentiators in your company’s performance. Some work on inner employee collaboration and support, others track customer behaviour and improve issue resolution. What is a knowledge management tool?

Management 52

Management Banking Employee engagement Education 52

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

JivoChat

AUGUST 10, 2023

You can put all your time and effort into the hustle of bustle of the world of business, networking and growth, but you will only find success with one key thing: excellent customer service. So, if one of the main focuses of your business is to have great customer service, then you are on the path to great things in the business world.

Customer Service 75

Customer Service Chatbots Morale Feedback 75

NobelBiz

MARCH 5, 2024

How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward? That’s where Nobelbiz shines, leading the charge with innovative solutions that turn raw data into the kind of strategic insights that push your business to the front of the pack.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

InGenius

DECEMBER 19, 2019

A key feature of the UplandOne engagement model, it was highly attended, and a recurring opportunity for customers to understand what it means to be an Upland customer. A key feature of the UplandOne engagement model, it was highly attended, and a recurring opportunity for customers to understand what it means to be an Upland customer.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

ClearAction

FEBRUARY 28, 2019

Customer Experience & Marketing Workforce of the Future Lynn Hunsaker. ” Marketing and customer experience workforce of the future must be holistic thinkers who can easily see the connections between disparate things and who can balance the big picture and details in their day-to-day job. .”

Marketing 61

Marketing Customer Experience Best practices Chief Customer Officer 61

JustCall

MARCH 9, 2023

If you think call center training is a thing of the past, the data will make you think again. This is why call center sales training programming from your agents within your call center is no longer optional. This is why call center sales training programming from your agents within your call center is no longer optional.

Call Center 52

Call Center call center software Construction Best practices 52

Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). As an industry, we’ve overlooked the most important aspect in delivering a positive customer experience (CX) … of making the employee experience (EE) a positive one as well. But making sure all these types of interactions are positive ones is increasingly important.

Self service 76

Self service Contact Center Benchmark Chatbots 76

CSM Magazine

MARCH 9, 2018

If you want to improve the customer service experience provided to your clients, there are multiple things you can do, including understanding your target market and their needs and wants better, providing more comprehensive information, and responding to queries more quickly. Acknowledge and Reward Workers.

Customer Service 60

Customer Service Morale Marketing Personalization 60

Vistio

MARCH 15, 2022

I’m not sure I can live up to all that you just said there, but it’s great to be part of your conversation here. Do I have your permission to record this call for quality assurance? So first, can you give our readers and listeners some insight into your background, where you started, and how you got to today?

Gamification 52

Gamification outsourcing Contact Center Technology 52

Balto

OCTOBER 31, 2022

Table of Contents Get a Copy of the Report in Your Inbox 1-on-1 Training Reigns Supreme The Knowledge Retention Disparity More Employees = Better Onboarding? Put Your Managers and Supervisors In Charge What Agents (And Leaders) Have to Say Conclusion. Get a Copy of the Report in Your Inbox. Share on Email.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

JustCall

JANUARY 5, 2023

Voice conversations convey content and provide contextual information such as emotions, sentiments, tonality, and so on. Tethr’s key features include classification, search, email notifications, team collaboration, and real-time alerts. Speech analytics software analyses live or recorded calls and interpret emotional indicators.

Analytics 52

Analytics Coaching Call Center APIs 52

Customer Service Life

NOVEMBER 5, 2018

Click here to read the original post and to see a video discussing this content. At some point, if you haven’t already, you’ll likely consider a Learning Management System (LMS) to aid in both new hiring training and ongoing training for your existing staff. First, let’s look at eight essential features for your LMS.

Contact Center 79

Contact Center Education Government Healthcare 79

JustCall

AUGUST 7, 2023

This includes analyzing copious amounts of data, uncovering patterns, making predictions and forecasts, and more. Artificial Intelligence, or AI, as it is commonly known, is everywhere. AI tools like ChatGPT, Dall-E2, and Lumen5 are on the stakeholder’s agenda. from 2023 to 2030.

Chatbots 52

Chatbots Enterprise Finance Government 52

Verint

MARCH 6, 2018

Your Enterprise AI is Only as Good as Your Data”. March 6; San Jose, California Joe Dumoulin, CTIO at Verint Next IT, will present “Your Enterprise AI is Only as Good as Your Data” at 3:30 p.m. Using Automated Quality to Make Every Agent Your Best Agent Webinar. Strata Data Conference.

Quality management 35

Quality management Coaching Self service Enterprise 35

JustCall

APRIL 13, 2020

Even if you make a shift to remote work, you need to ensure that your business runs as usual. Start with your remote sales teams, first. Remote work means working out of the physical restrictions of your office. To begin with, pick a room where you’ll be setting up your workspace.

Sales 98

Sales CRM Analytics Chatbots 98

Talkdesk

MAY 20, 2019

New technology, five generations in the workforce and an emphasis on providing the best possible customer and employee experiences make for some unique challenges and triumphs in the contact center sphere. It’s creating a positive, safe environment conducive to collaboration, input and hard work. Their answers may surprise you.

Contact Center 44

Contact Center Coaching Airlines Management 44

Natalie Petouhof

FEBRUARY 4, 2016

Additional features like peer-to-peer recognition, enhanced SEO, global translation capabilities and updates to Jive’s purpose-driven apps deliver a complete, engaging experience that drives brand affinity for external communities and employee engagement for its interactive intranet offering. Tweet Jive Software, Inc.

Employee engagement 40

Employee engagement Engineering Customer Service Management 40

Russel Lolacher

JANUARY 8, 2022

In episode one of Relationships at Work, I chat with Leslie O’Flahavan , as we discuss how we communicate with each other in the workplace and how incorporating plain language can benefit your relationships with others. How to consider your audience when speaking in plain language. Google Podcasts. KEY TAKEAWAYS. Russel Lolacher.

Employee engagement 45

Employee engagement Personalization Coaching Consulting 45

SmartKarrot

JUNE 16, 2023

According to a survey conducted by Statista , 17% of the entire US workforce worked from the comfort of their homes for 5 days a week before the coronavirus epidemic but the rate rose to 44% during the global health crisis. Having a flexible schedule makes a remote worker happier and more satisfied with his or her work.

Surveys 10

Surveys Construction Government B2B 10

Balto

FEBRUARY 6, 2023

Get a Copy of the Report in Your Inbox Read the results on your own time or share them with your team. With year-over-year attrition rates reaching 45% or above , the contact center can seem like a transient job. There’s plenty of room for advancement: 68% of tenured agents were actively working towards a promotion and 84.7%

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Vistio

APRIL 2, 2022

Michele is currently the president of the Work From Home Alliance, where she has collaborated with over 150 companies in the design, expansion, and continuous improvement of their work-from-home programs. I just have to ask, do I have your permission to record this call for quality assurance? Really quick. Absolutely. Absolutely.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Balto

AUGUST 3, 2022

Get a Copy of the Report in Your Inbox. Read the results on your own time or share them with your team. Is the contact center a drain on resources, a necessary expense to manage customer needs? Or is it a way to foster relationships with customers, garner revenue, and otherwise generate value for the company? Demographics.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Comm100

AUGUST 23, 2018

Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In In customer service, it means offering help in any way your customer might be trying to find it.”. In customer service, it means offering help in any way your customer might be trying to find it.”.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40