CSM Magazine

MAY 10, 2021

Workbooks , the cloud-based CRM vendor, today announces the launch of Workbooks DQ (Data Quality), a powerful and flexible tool to drive data quality for improved data trust, decision making and more efficient processes. The module is fully integrated into the Workbooks platform and provides a range of deduplication and data quality tools.

CRM 52

CRM Engineering Sales Accountability 52

CSM Magazine

AUGUST 8, 2023

Think differently about Workforce Engagement Management (WEM); it’s so much more than a set of tools. Voice of the Employee (VoE) is just as en vogue as Voice of the Customer (VoC). Collaborate and Gamify : companionship is important for establishing a sense of belonging. It is a really simple thing but it doesn’t always happen.

Employee engagement 52

Employee engagement Agent burnout Gamification Analytics 52

Guru

MAY 12, 2020

Launching Slack and Zoom in early 2019, they knew they needed to tie their tool stack together with a knowledge management solution—but not just any old silo. Now, seemingly overnight, our new remote working reality has made communication, collaboration, and connectedness more important than ever.

APIs 66

APIs Accountability Personalization Coaching 66

Jon Arnold

SEPTEMBER 7, 2018

Make no mistake - the established collaboration players are watching Slack closely, and not surprisingly, some of those people have now joined their ranks. First, from April Underwood, their Chief Product Officer: " this really is a movement ". People have similar attachments to their iPhones, but workplace tools?

Analytics 50

Analytics 50

Liveops

JANUARY 25, 2019

To help organizations navigate the big, wide world of CX technology, we’ve assembled a massive list of top products and tools for customer service, communication, behavior tracking, insights, and more. Automate your retail marketing campaigns with Oracle’s email creation tool—integrated with virtually all eCommerce platforms.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82

Mindtouch

MAY 24, 2019

Feedback loop to business objectives – all content interactions are correlated to desired outcomes or analyzed for actionable insights to improve products or services. On the technology side, artificial intelligence and machine learning are already getting incorporated into your tools to automate engagement.

Self service 84

Self service Chatbots Metrics Feedback 84

AWS Machine Learning

APRIL 25, 2023

Gmail for Business is part of Google Workspace , which provides a set of productivity and collaboration tools like Google Drive , Google Docs , Google Sheets , and more. Leave the language as the default setting, English (en). Many organizations use Gmail for their business email needs.

APIs 65

APIs Accountability Management Technology 65