How Virtual Agents Help the Live Agent Workforce
SmartAction
JUNE 3, 2021
In over 100 deployments from small companies to large enterprises, SmartAction has yet to see a layoff en masse after deploying virtual agents. In a time where 61% of consumers prefer phone support , contact center leaders need to harness the power of virtual agents and promote a symbiotic relationship between AI and humans.
Let's personalize your content