en inspire-whats-new 
ChurnZero
DECEMBER 15, 2020
Learn what Patrick Blanton, Vice President of Customer Success shared about his team. How did CS begin at your organization, and what is your team’s primary focus? What originally began as effectively ‘Customer Support with a bit of sales” eventually evolved into a fully mature CS function.
Joe Rawlinson
SEPTEMBER 16, 2015
It’s never a bad idea to focus on bringing in new customers, but you need to make sure you won’t cycle through them. Retaining customers and inspiring their loyalty is what ultimately will make up a solid foundation for revenue. You won’t know how to communicate with former customers if you don’t know what’s meaningful to them.
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Cincom
SEPTEMBER 11, 2020
Little did they know that what they had stumbled upon would eventually change 90 percent of all the content posted on the internet. Fast-forward 30 to 40 years and content producers en masse maintain that society best digests hot tips in small, consumable, bite-size pieces. Vendor viability: What is the number of years in business?
ChurnZero
DECEMBER 21, 2022
However—if you want to make good on that unspoken promise to block off your schedule and learn something new that will help your CS career, this is the roundup for you. May they inspire you to take on whatever 2023 hurls warmly sends your way. What metrics do investors care about most? What’s the timeline for first value?
ChurnZero
DECEMBER 11, 2020
A time of possibility and excited (erm, dreaded) anticipation for what the new year (and budget approval process) will bring. . So, h ow can Customer Success go from barely getting by to exceeding their goals in the new year ? . It’s the most wonderful time of the year. . I t comes down to knowing how to ask. .
Customer Service Life
MARCH 5, 2018
In our industry, which happened to be web hosting and domain name registration, it was en vogue to slap 24x7x365 support on our website, which we offered. Back in the day, I didn’t even know what a service level was. We didn’t want wait time to be an aggravation for our customers because guess what? Here are the five reasons.
Nexmo
JULY 18, 2019
It didn’t take long for inspiration to strike. Create a new service account, call it dial-ynab and give it the Project->Owner role. The configuration options provided work well with Nexmo, but you may want to change languageCode if you’re speaking anything other than en-GB. on('error', console.log).on('data',
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