Quiq

MARCH 30, 2020

Retails new normal post COVID-19 makes proactive and consistent retail communications even more key during these less-than-normal times. Retailers that have temporarily closed physical locations or have had to adjust store hours are now relying on their digital presence to remain available to customers. Communicate en Masse.

Chatbots 56

Chatbots Sales Marketing Contact Center 56

SharpenCX

MAY 27, 2021

trillion in annual losses from bad customer service. And 82% of customers have stopped doing business with a company because of their bad customer experience. . Statistics like these make almost every customer service leader shudder (the good ones, at least). Then, we jumped over to email so I could send in a picture.

Contact Center 67

Contact Center Customer Service Interactive Voice Response Chatbots 67

ChurnZero

DECEMBER 11, 2020

A s much as I hope you enjoyed this poem, it’s time Customer Success leaders stop hoping for approval and watering down their budgetary needs for fear of rejection. . The best investment your company can make is in its customers – and that means investing in Customer Success. . Watch now. . .

CRM 59

CRM SaaS Technology Big data 59

Eckoh

JUNE 25, 2020

But the speed at which companies switched en mass to remote working — though understandable — has involved risks that are now starting to become apparent. With customer service at stake, contact centers had little time for attention to detail when rushing into remote working. So how do we start to remedy the risks?

Contact Center 52

Contact Center Technology Personalization Surveys 52

ProProfs Blog

DECEMBER 23, 2019

If you were to answer a question, “What is that one thing that customers hate the most? . Customers don’t want to go out of their comfort zone to solve their own problems. So what can you do to provide a smooth and delightful experience to customers throughout their journey? But what is customer centricity ?

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Fine-tune the pre-trained model on a new custom dataset.

Scripts 72

Scripts Metrics APIs Healthcare 72

Micah Solomon

DECEMBER 12, 2014

The best way to ensure lasting results from a customer service initiative is with a comprehensive, organized approach, if you have the option. So here are some places to get started on your own customer experience initiative, rather than being paralyzed by the sense of too much to do, in too little time. Is log-in easy? (If

Consulting 80

Consulting Consulting Customer Service Customer Experience 80

ShepHyken

MAY 7, 2021

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. He shares how brands can make their customers’ digital experiences more personalized. Are you looking to make your digital customer experience more personalized? Know how live chat software could help you! .

Personalization 212

Personalization Customer Experience Chatbots Metrics 212

LiveChat

MARCH 16, 2018

Let’s take a trip down memory lane to put a finger on how communication has evolved over time. Not as far back as Neanderthal cave paintings or carrier pigeons, instead let’s look at a more recent time after technology started to shape how we communicate. How you can use SMS. And this just covers my person.

Real estate 43

Real estate Airlines APIs Healthcare 43

ShepHyken

MAY 7, 2021

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. He shares how brands can make their customers’ digital experiences more personalized. Are you looking to make your digital customer experience more personalized? Know how live chat software could help you! .

Personalization 167

Personalization Customer Experience Chatbots Metrics 167

AWS Machine Learning

NOVEMBER 4, 2022

Amazon SageMaker provides a suite of built-in algorithms , pre-trained models , and pre-built solution templates to help data scientists and machine learning (ML) practitioners get started training and deploying ML models quickly. In the first post , we showed how SageMaker provides a built-in algorithm for image classification.

Scripts 88

Scripts Construction 88

SharpenCX

OCTOBER 21, 2021

Outdated auto-dialers have trained us to press decline when a number we don’t recognize calls. And even as the typical auto-dialer has “progressed” to mimic our area codes or appear familiar, your customers are done falling for the tricks. We set out to help you communicate with your customers the way they want to communicate.

Surveys 128

Surveys Feedback Self service Contact Center 128

AWS Machine Learning

OCTOBER 14, 2022

Amazon Neptune ML is a machine learning (ML) capability of Amazon Neptune that helps you make accurate and fast predictions on your graph data. In this post, we illustrate the usage of each text encoder, compare their advantages and disadvantages, and show an example of how to choose the right text encoders for a job recommendation task.

Construction 66

Construction Education Management 66

AWS Machine Learning

JULY 26, 2023

For example, many online gaming communities offer voice chat functionality to facilitate communication among their users. Flagging harmful language helps organizations keep conversations civil and maintain a safe and inclusive online environment for users to create, share, and participate freely. the entire audio file).

APIs 80

APIs Enterprise Advertising Personalization 80

CSM Magazine

AUGUST 8, 2023

One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. It’s a welcome shift because for most contact centre managers, agent stress is the biggest labour issue on their minds and it’s diminishing the customer experience (CX).

Employee engagement 52

Employee engagement Agent burnout Gamification Analytics 52

AWS Machine Learning

SEPTEMBER 6, 2023

Today, we are excited to announce the capability to fine-tune Llama 2 models by Meta using Amazon SageMaker JumpStart. In this post, we walk through how to fine-tune Llama 2 pre-trained text generation models via SageMaker JumpStart. We discuss both methods in this section.

Advertising 100

Advertising Coaching Benchmark Education 100

Guru

MAY 12, 2020

"We were ready for a pandemic before we even knew there was going to be one.”. Instead, they wanted something that could help their quickly growing company of 1,200 employees across four different countries collaborate across their tool stack in a fluid and dynamic way. Sara Davatelis, Data Warehouse Analyst @ SailPoint.

APIs 66

APIs Accountability Personalization Coaching 66

AWS Machine Learning

DECEMBER 14, 2022

Enterprises need to translate business-critical content such as marketing materials, instruction manuals, and product catalogs across multiple languages to communicate with a global audience of customers, partners, and stakeholders. Customers can now create documentation in multiple languages, all with a single API call.

APIs 76

APIs Enterprise Management Customer Support 76

Mindtouch

MAY 24, 2019

This post is based on my presentation at STC Summit 2019 , the annual conference of the Society for Technical Communication (STC), and incorporates takeaways from Alan Porter and John Bowie. Customer interactions are becoming synonymous with content interactions. Spoiler alert: Your customers don’t care.

Self service 84

Self service Chatbots Metrics Feedback 84

ProProfs Blog

JANUARY 17, 2020

The SaaS customer lifecycle is something that is continuously growing and ever-evolving. . But, what exactly is this SaaS customer lifecycle? What is SaaS Customer Lifecycle. Do you know that 80% of US end-users prefer cloud-hosted and SaaS apps for communication and organization purposes, compared to 51% in 2016?

SaaS 161

SaaS Sales Marketing Upselling 161

JustCall

APRIL 5, 2022

The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. In this post, we discuss various VoIP phone features that you should look for in VoIP software. VoIP Features for Sales and Customer Support Teams.

voip 52

voip CRM Interactive Voice Response Sales 52

Liveops

JANUARY 25, 2019

Want to improve your Net Promoter Score and optimize your customer experience? We are dedicated to helping our customers better serve their customers—by building high-performing, trustworthy teams of professional agents. Customer Service and Support. Customer Engagement and Retention. Agent Support.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82