AWS Machine Learning

SEPTEMBER 16, 2022

example/tmp.ssml en-US Joanna./web/polly/PRTPStaticDefault example/tmp.ssml en-US Matthew./web/polly/PRTPStaticDefault example/tmp.ssml en-US Joanna./web/polly/PRTPStaticConfig example/tmp.ssml en-US Matthew./web/polly/PRTPStaticConfig example/tmp.ssml en-US Joanna./web/polly/PRTPStaticCustom

Scripts 71

Scripts Accountability Enterprise Technology 71

ChurnZero

DECEMBER 15, 2020

Criteria Corp’s Customer Success Team is primarily based in Los Angeles, but includes team members across the US (Chicago, Denver.). Learn what Patrick Blanton, Vice President of Customer Success shared about his team. Another moment for us was when a member of our team departed to start their own business.

Accountability 98

Accountability B2B Customer centricity SaaS 98

CSM Magazine

OCTOBER 11, 2022

Advisors that took part in the proof of concept gave overwhelmingly positive feedback about the software and reported smoother call interactions, with less repetition from both customers and advisors. Providing our colleagues with the right tools to be effective in their role has always be en a critical consideration for us.

voip 52

voip outsourcing Benchmark Technology 52

AWS Machine Learning

NOVEMBER 3, 2022

Before you get started, refer to Part 1 for a high-level overview of the insurance use case with IDP and details about the data capture and classification stages. In Part 1, we saw how to use Amazon Textract APIs to extract information like forms and tables from documents, and how to analyze invoices and identity documents.

Analytics 76

Analytics APIs Healthcare Big data 76

AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. For information about creating IAM policies for Amazon Comprehend, see Permissions to perform Amazon Comprehend actions.

APIs 69

APIs Metrics Accountability Scripts 69

Integrity Solutions

OCTOBER 23, 2023

Many people find themselves taking a sales role almost as a layover en route to their “real” career. Sales, at its core, is about solving customer problems. It’s about being inquisitive and wanting to really understand what the customer needs and then helping them get those needs addressed. Chantel told us.

Sales 114

Sales Coaching Education Feedback 114

ChurnZero

DECEMBER 21, 2022

Show us your ways. There’s a sign they have at French railroad crossings where it says ‘un train peut en cacher un ature.’ That’s the way I feel about net expansion. Related reading: Key SaaS and Customer Success metrics you should care about – What’s a good CAC? What metrics do investors care about most?

SaaS 98

SaaS Benchmark Metrics Consulting 98

AWS Machine Learning

AUGUST 25, 2022

To accomplish this, we use a scheduled CloudWatch event to trigger the Parallel Data Refresher function, which reads the data from the DynamoDB table, reformats it as parallel data, and updates the S3 bucket, storing the parallel data. This stack only works in the us-east-1 Region. About the Authors.

Government 65

Government Accountability Enterprise Technology 65

AWS Machine Learning

APRIL 4, 2023

This allows us to remove the time dimensionality of the dataset and apply common techniques that work for data with flattened formats. In addition to TSFresh, we also use StandardScaler , which standardizes features by removing the mean and scaling to unit variance, and Principal component analysis (PCA) to perform dimensionality reduction.

Metrics 83

Metrics Best practices 83

Customer Service Life

DECEMBER 14, 2020

” One thing you should know about my father-in-law, and father for that matter, is that they both pastored churches for more than forty years. In conclusion, it’s safe to say that the following is a solid approach to long lines: Priority number one is to put the customer that’s right there in front of us, first.

Contact Center 117

Contact Center Coaching Personalization Call Center 117

ShepHyken

MARCH 23, 2018

63% of US CEOs are hiring , but they say it is more difficult to find the qualified workers they need (PwC 21st Annual Global CEO Survey). Cause: 32% of CEOs are concerned about the availability of key skills (PwC), yet not enough companies market to prospects as they would to customers. Stating your mission once is not enough.

Airlines 204

Airlines Morale Benchmark Marketing 204

AWS Machine Learning

OCTOBER 4, 2022

To deploy the solution, complete the following steps: Launch the CloudFormation stack in US East (N. Virginia) us-east-1 : Enter a stack name, and leave other parameters at their default. You know a whole lot about me. You know a whole lot about me. You know a whole lot about me. About the authors.

APIs 85

APIs Banking Analytics Accountability 85

AWS Machine Learning

NOVEMBER 22, 2022

When a translation request is received by the API, it validates the request (using an AWS Lambda authorizer function) whether the provided API key is authorized to perform the type of translation requested. We use an Amazon DynamoDB table to store metadata information about consumers, permissions, and API keys. About the author.

APIs 71

APIs Enterprise Accountability industry standards 71

NICE inContact

MARCH 26, 2019

Disjointed policies, processes, technology and practices can all be obstacles en route to excellent customer service. While the organization has taken no significant actions or a coordinated effort associated with it, CX is at least acknowledged and talked about as something important. Join us April 2 to learn more.

Customer Experience 60

Customer Experience Contact Center Customer centricity Employee engagement 60

Vonage

SEPTEMBER 25, 2015

Customer Contact Expo, the UK’s largest event for the customer contact and customer service industry, is now less than a week away, and I’m looking forward to joining some of the industry’s leading experts on both days to talk about how SureFlap provides its excellent customer experience and has rapidly grown its business.

Customer Service 120

Customer Service Consulting Consulting Marketing 120

Nexmo

JUNE 19, 2020

Rename the provided.env.dist file to.env and update the values as needed: APP_ID=voice-aws-transcribe-php LANG_CODE=en-US SAMPLE_RATE=8000 AWS_VERSION=latest AWS_S3_ARN=<aws_s3_arn> AWS_S3_BUCKET_NAME='<bucket_name>' AWS_S3_RECORDING_FOLDER_NAME='<aws_s3_bucket_folder_name>' NEXMO_APPLICATION_PRIVATE_KEY_PATH='.

APIs 62

APIs Accountability 62

Jon Arnold

SEPTEMBER 7, 2018

This was from one of their customers: " People told us they would quit if we took away their Slack. Maybe a tad dramatic, but have you heard anyone talk like that about Spark or Skype for Business? Much more to talk about, but I need to get to the airport! Second, a very telling quote cited by Neil Shah, their Sr.

Analytics 50

Analytics 50

Maru Group

OCTOBER 13, 2020

The impact of COVID-19 has changed so much about the food industry: occasions, locations, and access. At the beginning of the pandemic, “we needed something to make us feel good” and respond to the stressful circumstances we all suddenly faced. Gen Z, it was explained, are open to veganism but are not necessarily embracing it en masse.

Morale 52

Morale Marketing 52

AWS Machine Learning

APRIL 16, 2024

See the following code: BotLocales: - LocaleId: "en_US" Description: "en US locale" NluConfidenceThreshold: 0.40 About the Authors Thomas Rindfuss is a Sr. The details of these nodes are demonstrated in the provided template. Finally, you add the second intent, which is the FallbackIntent.

Management 85

Management Construction APIs Chatbots 85

Customer Service Life

MARCH 5, 2018

In our industry, which happened to be web hosting and domain name registration, it was en vogue to slap 24x7x365 support on our website, which we offered. When I did learn the term, I looked back and found that we typically answered about 90% of our calls in less than a minute. Here are the five reasons. Be easy to reach.

Analytics 60

Analytics Contact Center Wait times Engineering 60

Toister Performance Solutions

JANUARY 8, 2019

That cabin suddenly became unavailable, so our property manager re-accommodated the guests with us. In this case, the guests sent our property manager a slew of nit-picky complaints about The Overlook: there wasn't enough counter space in the bathrooms, there's only one television, etc. They were clearly unhappy with the move.

Customer Experience 68

Customer Experience Customer Service Advertising Entertainment 68

Quiq

MARCH 31, 2022

Brands think retention is only about their product or service. There’s also an old Bain & Company statistic quoted by almost everyone who talks about customer retention that says a 5% increase in customer retention can increase company revenue by 25-95%. Customer loyalty is all about emotion.

Customer retention 77

Customer retention Metrics Personalization Benchmark 77

Nexmo

JULY 13, 2020

In this tutorial, we’ll build a Zapier workflow (Zap) that pulls real-time weather data at a scheduled time, then based on our preferred parameters, gives us a wake-up call only if the requirements are being met. A Word about Zapier. To find out more about Zapier, visit their Getting Started with Zapier guide.

APIs 62

APIs Accountability Personalization 62

Nexmo

JULY 18, 2019

Their mobile application and website are pretty good, but when I saw that YNAB had recently launched an API it made me think about other ways to access the data in my budget. You’ve been able to call your bank to check the balance on your account for years, but that’s not useful for me. Creating a Nexmo Application.

APIs 73

APIs Accountability Banking Engineering 73

AWS Machine Learning

NOVEMBER 21, 2023

In this post, we use huggingface-sentencesimilarity-bge-large-en as an example. The numbers in the following table represent the average latency for a total of 100 requests using the same batch of input texts on the ml.g5.2xlarge and ml.c6i.xlarge instances. English BGE Base En 21.2 114 English BGE Small En 28.3

Benchmark 87

Benchmark Enterprise Management Personalization 87

Thinq

SEPTEMBER 4, 2016

This extra information might include specifics such as what floor and/or room someone is in within a large office building, or it might include GPS coordinates for those who are en route between addressed locations. This might seem a trivial issue at first glance, but it isn’t.

voip 40

voip Technology Call Center 40

AWS Machine Learning

AUGUST 15, 2022

Before you get started, refer to part 1 for a high-level overview of IDP and details about the data capture, classification, and extraction stages. In part 1 of this series, we discussed how we can use Amazon Textract features for accurate data extraction for any type of documents. About the authors. About the authors.

Banking 75

Banking APIs Accountability Analytics 75

AWS Machine Learning

JANUARY 12, 2024

For example, in the financial services industry, applications include extracting insights from earnings reports, searching for information from financial statements, and analyzing sentiment about stocks and markets found in financial news. How about a query in Danish?

Enterprise 113

Enterprise Engineering APIs Surveys 113

AWS Machine Learning

AUGUST 14, 2023

Instruction tuning is a technique that involves fine-tuning a language model on a collection of NLP tasks using instructions. To learn more about instruction tuning, refer to Zero-shot prompting for the Flan-T5 foundation model in Amazon SageMaker JumpStart. How about you? ### [human]: I am ok, but I am a bit sad… [robot]: Oh?

Engineering 72

Engineering APIs Chatbots Scripts 72

Eptica

NOVEMBER 16, 2017

Date: Thursday, November 16, 2017 We Are In Denial About Omnichannel Engagement Being A Done Deal. Yes, the snake oil is already out and about for the next greatest hero channel. Or are we in denial about the real state of affairs as the title of this post suggests? But this is what I like about the Eptica approach.

Benchmark 55

Benchmark Multichannel Best practices Government 55

Maru Group

NOVEMBER 12, 2019

Eye physiology tells us we can only see what is right in front of us, and only see one color at a time. Nick Chater, in his excellent book The Mind is Flat , writes, “our beliefs about what we see, whether we are looking at text, objects, faces or colors, are systematically misleading: we see far, far less than we think we do.

Entertainment 40

Entertainment Construction Surveys Engineering 40

AWS Machine Learning

MARCH 28, 2024

This post discusses RAG patterns to improve response accuracy using LangChain and tools such as the parent document retriever in addition to techniques like contextual compression in order to enable developers to improve existing generative AI applications. We use an ml.t3.medium For step-by-step instructions, refer to the GitHub repo.

Telecommunications 112

Telecommunications Healthcare Transportation Accountability 112

ProProfs Blog

DECEMBER 23, 2019

But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. Let’s understand this with an example : Example: Zappos, the online shoe store shows us a great example. Think about your brand and ask yourself these questions.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Customer Interactions

AUGUST 23, 2012

In February 2012, as I was thinking about who to nominate, a call came in to our PSAP. Every telecommunicator in our PSAP has taken the basic telecommunications Spanish course but few of us would feel comfortable translating pre-arrival instructions to a hysterical mother. It was a hysterical mother whose child was choking.

Telecommunications 34

Telecommunications 34

LiveChat

MARCH 16, 2018

When we talk about a business or an organization and about how it can effectively communicate with its customer base, a lot more variables come into play. Suddenly real-time conversation took on a whole new meaning letting businesses be proactive about their customer engagement. You contacted us last week about the rally.

Real estate 43

Real estate Airlines APIs Healthcare 43

Customer Interactions

AUGUST 26, 2012

In February 2012, as I was thinking about who to nominate, a call came in to our PSAP. Every telecommunicator in our PSAP has taken the basic telecommunications Spanish course but few of us would feel comfortable translating pre-arrival instructions to a hysterical mother. It was a hysterical mother whose child was choking.

Telecommunications 28

Telecommunications 28

AWS Machine Learning

JULY 26, 2023

Toxicity Detection is currently available in the standard Amazon Transcribe API for batch processing and supports US English language. Amazon Transcribe supports the following audio formats: MP3, MP4, WAV, FLAC, AMR, OGG, or WebM LanguageCode – Set to en-US. MediaFileUri – Enter the URI location of the audio file on Amazon S3.

APIs 80

APIs Enterprise Advertising Personalization 80