CCNG

MAY 11, 2022

However, we often overly focus on what they do versus analyzing and understanding who they are, an error that could contribute to some of the staffing and retention problems we currently face. We fail to acknowledge that applicants come to us from all walks of life, each with their own unique story. Let's jump right in. ?

Call Center 195

Call Center outsourcing Agent burnout Business Process Outsourcing 195

AWS Machine Learning

APRIL 16, 2024

The benefits of using CloudFormation include: Consistency – A CloudFormation template provides a more consistent and automated way to deploy and manage the resources associated with an Amazon Lex bot. Version control – With AWS CloudFormation, you can use version control systems like Git to manage your CloudFormation templates.

Management 83

Management Construction APIs Chatbots 83

ProProfs Blog

DECEMBER 23, 2019

If you were to answer a question, “What is that one thing that customers hate the most? . What would you say? So what can you do to provide a smooth and delightful experience to customers throughout their journey? So what can you do to provide a smooth and delightful experience to customers throughout their journey?

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

ProProfs Blog

JANUARY 17, 2020

But, what exactly is this SaaS customer lifecycle? What is SaaS Customer Lifecycle. Do you know that 80% of US end-users prefer cloud-hosted and SaaS apps for communication and organization purposes, compared to 51% in 2016? That you bought a SaaS product and then completely forget that it exists? . Product Regularity.

SaaS 161

SaaS Sales Marketing Upselling 161

Guru

MAY 12, 2020

Launching Slack and Zoom in early 2019, they knew they needed to tie their tool stack together with a knowledge management solution—but not just any old silo. For us, the stay at home order was kind of a seamless transition. As we’ve evolved as a company, so has the way our customers use Guru.

APIs 66

APIs Accountability Personalization Coaching 66

AWS Machine Learning

AUGUST 14, 2023

Instruction tuning is a technique that involves fine-tuning a language model on a collection of NLP tasks using instructions. This is useful where limited labeled data is available for training. Amazon SageMaker JumpStart is a machine learning (ML) hub offering algorithms, models, and ML solutions.

Engineering 71

Engineering APIs Chatbots Scripts 71

Eptica

NOVEMBER 16, 2017

It remains popular and challenging to attendees because as an industry we have spend very little strategic time figuring out what happens when we move past the default voice channel. Instead of charging ahead, most of the industry could benefit with some reflection on what omnichannel actually involves. Published on: November 16, 2017.

Benchmark 55

Benchmark Multichannel Best practices Government 55