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Customer Service Isn’t the Cost You Want to Cut

CCNG

Your call / email / chat is important to us, but we are experiencing unusual volume at this time.” If you’ve had a reason to reach out to your mortgage company, cell phone provider, or favorite retailer, this might be the response you’ve received. The New Shift Providing exceptional customer service is certainly not a new concept.

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Calabrio ONE Now Available via Twilio Flex Ecosystem

CSM Magazine

Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex. Calabrio ONE’s availability via the Twilio Flex Ecosystem makes it easier for companies to add WEM functionality quickly, helping them operate efficiently and at scale.”.

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Empower Your Workforce with a Smarter Approach to WEM

CSM Magazine

In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). 3 Ways to Empower Employees With a Little Help From the Cloud. 3 Ways to Empower Employees With a Little Help From the Cloud.

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What’s Stopping You From Becoming a Connected Enterprise?

CSM Magazine

By eliminating data silos and combining departmental forces, Connected Enterprises can enjoy far higher levels of workforce and customer engagement than their peers. Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers. Connectedness is a state of mind.