SmartKarrot

JUNE 16, 2023

Success is not something you get in one day. It requires getting things done consistently. We may plan our day, week, month, or even our life in the best way possible. But, we cannot expect success without the actual execution of those plans. If you want to level up your success you need to get things done and get them done consistently. No excuses for being busy or anything else should come your way of completing your planned task.

Accountability 10

Accountability Entertainment Personalization Technology 10

Cisco - Contact Center

JUNE 16, 2023

Cisco and Logicalis have partnered for over two decades, consistently delivering value to our mutual customers through a focus on innovation and service, combining Cisco world-class hardware and… Read more on Cisco Blogs

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Jon Arnold

JUNE 16, 2023

Travel schedule has been light lately, and all of a sudden, there are three good ones all happening next week - go figure. I can only do one, and my pick is Avaya ENGAGE , so it’s back again to Orlando. As we all know, the stakes are high for Avaya these days, and so far, they’ve done a great job righting the ship. Under Alan Masarek’s leadership, things are looking promising, so I’m quite keen to attend and see where things are going from here.

Marketing 83

Marketing Contact Center 83

Cisco - Contact Center

JUNE 16, 2023

As we reflect on the significance of the Juneteenth holiday in the United States, I am reminded of the time that I was honored to hold one of the last few remaining copies of the Emancipation… Read more on Cisco Blogs

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

AWS Machine Learning

JUNE 16, 2023

At SambaSafety , their mission is to promote safer communities by reducing risk through data insights. Since 1998, SambaSafety has been the leading North American provider of cloud–based mobility risk management software for organizations with commercial and non–commercial drivers. SambaSafety serves more than 15,000 global employers and insurance carriers with driver risk and compliance monitoring, online training and deep risk analytics, as well as risk pricing solutions.

Scripts 76

Scripts Engineering Accountability Consulting 76

Concentrix

JUNE 16, 2023

Concentrix is proud to be recognized with three annual Comparably awards in leadership categories. CEO Chris Caldwell has once again been placed on the list for both Best CEOs for Women and Best CEOs for Diversity.

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MiaRec

JUNE 16, 2023

Most Voice Analytics solutions for contact centers offer either Machine Learning-based or lexicon-based Sentiment Analysis to help you understand how customers are feeling during calls. But what is the difference between these two approaches and which one is better for your contact center? As a Conversation Intelligence platform, MiaRec has helped hundreds of contact centers utilize Machine Learning-based Sentiment Analysis to drive digital transformation initiatives, such as strengthening custo

Contact Center 66

Contact Center Analytics Customer Experience 66

Anexa BPO

JUNE 16, 2023

When looking at the customer journey from a brand perspective, it’s common knowledge that personalization factors heavily into the customer experience – which is an increasingly common buzzword in today’s business strategies. With higher-than-ever expectations, the consumer is in the driver’s seat and organizations are scrambling to deliver. And let’s face it – being able to provide your customer with those highly personalized interactions sounds good – doesn’t it?

Personalization 52

Personalization Business Process Outsourcing outsourcing Customer centricity 52

CSM Magazine

JUNE 16, 2023

When it comes to the reasons people choose, and in many cases show great loyalty to a company, they are myriad. From the quality of the products to the price points, the accessibility of a service to the consistency of what the consumer may receive, among many other things, people will often take time to make a decision and then stick with it. Loyalty is an important buzz word for companies looking to ensure their revenue streams and expand their offerings, so nurturing that is a priority.

Customer Service 52

Customer Service B2C Customer retention Healthcare 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Knowmax

JUNE 16, 2023

Check the google drive vs. knowledge management comparison & understand why the km platform is the best google drive alternative.

Management 52

Management 52

CSM Magazine

JUNE 16, 2023

More and more companies are using AI tools to improve customer service and simplify their processes. These digital solutions herald a new epoch of personalized interactions, seamless support, and unparalleled efficiency. Let’s take a look at six pioneering tools that help businesses build close connection with their clients. AI-powered customer service: taking interactions to the next level AI and customer service is an exciting topic.

Customer Service 52

Customer Service Virtual Agent Chatbots Enterprise 52

Zappix

JUNE 16, 2023

Zappix had the opportunity to take part in the Northeast Contact Center Forum (NECCF), a gathering of contact center professionals, thought leaders, and solution providers. During the event.

Contact Center 40

Contact Center 40

SmartKarrot

JUNE 16, 2023

Role: Sr. Customer Success Implementation Manager Location: United States (Remote) Organization: Lyra Health As a Sr. Customer Success Implementation Manager, you’ll serve as the main implementation lead for Lyra’s biggest employer segment, Major/Key segment employer clients (30,000+ lives), keeping constant touch with the customers’ benefits team members and other important stakeholders to ensure launch preparation.

Upselling 19

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

SmartKarrot

JUNE 16, 2023

While some firms had already embraced remote work long before the outbreak of COVID-19, the pandemic accelerated the rate of working remotely. According to a survey conducted by Statista , 17% of the entire US workforce worked from the comfort of their homes for 5 days a week before the coronavirus epidemic but the rate rose to 44% during the global health crisis.

Surveys 10

Surveys Construction Government B2B 10