Helpware
FEBRUARY 27, 2024
Call center quality assurance is all about ensuring customer satisfaction. The positive impressions a customer receives after interacting with an agent are vital. The internal quality control department handles conversation monitoring and enhancing your customers' experience.
ShepHyken
FEBRUARY 27, 2024
Why does a company send out a customer satisfaction survey? Generally, it is to find out if they did a good job or what they can do to make the experience better. In the weekly Super Amazing Show I do with Brittany Hodak, we talked about surveys. The general consensus was that shorter was better. After the show, we heard from John Hughes , who is connected with me on LinkedIn.
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AWS Machine Learning
FEBRUARY 27, 2024
This is a guest post written by Axfood AB. In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker. Axfood is Sweden’s second largest food retailer, with over 13,000 employees and more than 300 stores.
NobelBiz
FEBRUARY 27, 2024
Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cisco - Contact Center
FEBRUARY 27, 2024
Artificial intelligence (AI) has become a common buzzword, especially with the rise of Generative AI (GenAI) tools like ChatGPT, which can create entirely new data and human-like content.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
FEBRUARY 27, 2024
The rapid rollout of 5G technology has marked a historic milestone in the evolution of mobile connectivity. According to research firm Omdia , 5G subscriptions surged from 1.
Ambs Call Center
FEBRUARY 27, 2024
If you’re in healthcare, you already know how important using a medical answering service is. But, when choosing one, what exactly should you be looking for?
Cisco - Contact Center
FEBRUARY 27, 2024
Human-like interaction with B2B solutions, bespoke multimodal LLMs for better accuracy and precision, curated workflow automation via LAMs and customized B2B applications will become the norm as… Read more on Cisco Blogs
Playvox
FEBRUARY 27, 2024
The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. Likewise for agents, if they don’t feel engaged, appreciated, or see a growth path, they too can take their talent to another organization.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Cisco - Contact Center
FEBRUARY 27, 2024
Wow! It’s been 6 months since I wrote my last DevNet 10-year blog , ruminating on the creation and history of Cisco DevNet.
SQM Group
FEBRUARY 27, 2024
High agent engagement leads to increased productivity, enhanced employee satisfaction, and notably lower turnover rates.
Concentrix
FEBRUARY 27, 2024
Discover how Concentrix enabled a global leader in eyecare and eyewear to enhance experiences for both its customers and its providers through integration of our innovative IVR and omnichannel digital capabilities.
Cisco - Contact Center
FEBRUARY 27, 2024
Co-authored by Tejas Sheth, Sr. Security Specialist, Amazon Web Services – AISPL.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
VirtualPBX
FEBRUARY 27, 2024
We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! This recognition is a testament to our unwavering commitment to serving small businesses with innovative communication solutions and unparalleled customer service. We are incredibly proud of this achievement and grateful for the trust and support of our valued customers. “ I am honored to recognize VirtualPBX with a 2024 Product of the Year
Momentum Telecom
FEBRUARY 27, 2024
Microsoft Teams is more than a household name. Around 130 million commercial Microsoft users now use Teams ,1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Since MS Teams offers a complete suite of cloud-based features, including instant messaging, file sharing, and video conferencing, many organizations have come to rely on the application to provide work-from-anywhere employees with the tools they need to stay
VirtualPBX
FEBRUARY 27, 2024
We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! This recognition is a testament to our unwavering commitment to serving small businesses with innovative communication solutions and unparalleled customer service. We are incredibly proud of this achievement and grateful for the trust and support of our valued customers. “ I am honored to recognize VirtualPBX with a 2024 Product of the Year
Zappix
FEBRUARY 27, 2024
Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market. With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing an AI-powered digital Engagement Platform to the market. Zappix is a privately held software company offering cloud-based technology that transforms the Customer Care Experience.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
CSM Magazine
FEBRUARY 27, 2024
Bitcoin investments became popular around the second quarter of 2010 when some companies began accepting Bitcoin payments along with fiat money. It didn’t take much for Bitcoin to break the market since it brought something new to the technological environment ―a decentralized peer-to-peer network through which users would control their assets and choose different investment paths.
AnswerConnect
FEBRUARY 27, 2024
Does your business need a call answering service? We break down the benefits of a call answering service and the best practices to help maximize your ROI. The post Maximizing returns: The power of call answering services for small businesses appeared first on AnswerConnect Blog.
CSM Magazine
FEBRUARY 27, 2024
In the changing world of business today, staying competitive requires a grasp of market trends, customer preferences and industry insights. To succeed in this landscape, companies must have a knowledge management system that allows them to gather, analyse and utilise information effectively. A key tool for achieving this is an integrated knowledge platform.
Ambs Call Center
FEBRUARY 27, 2024
If you’re in healthcare, you already know how important using a medical answering service is. But, when choosing one, what exactly should you be looking for?
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.
CSM Magazine
FEBRUARY 27, 2024
Today’s world offers a limitless variety of languages. Everywhere you visit, you’ll hear a different tongue. And yet, we still cooperate internationally and connect with others no matter what language we speak! This is all thanks to translators and translation services for schools. This is a prestigious profession that helps bring the world closer together, and many young people are excited about pursuing it.
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