SQM Group

NOVEMBER 9, 2023

AI can help companies improve agent performance and enhance CX, accelerating the process by providing real-time actionable insights and feedback.

Feedback 91

Feedback 91

Beyond Philosophy

NOVEMBER 9, 2023

We British look at the world as if the glass is half empty. By contrast, Americans look at the world as if the glass is half full. So, when I share some statistics I read regarding customer satisfaction and leveraging behavioral economics, some of which I felt very glass-half-empty about, I hope a few of you, with your half-glass-full dispositions, will help me see the bright side.

Customer retention 195

Customer retention Sales Consulting Consulting 195

ShepHyken

NOVEMBER 9, 2023

This week, we feature an article by Natasha Thakkar, Content Marketing Manager at Oleeo. She writes about the five ways to become an effective and efficient customer service manager. Perhaps you’re thinking of trying to move up the ranks of your organization to become a customer service manager, or perhaps you already are one but want to hone your skills.

Customer Service 137

Customer Service Management Feedback Chatbots 137

Toister Performance Solutions

NOVEMBER 9, 2023

A customer calls your company for service. After the call, they get an email asking them to complete a survey. The survey is intended to evaluate overall customer service and the individual rep's performance. A host of problems hurt that mission. Response rates are too low Survey scores are notoriously inflated Reps get blamed for factors outside of their control A new metric called the sentiment arc can solve those problems and eliminate annoying surveys.

Surveys 103

Surveys Metrics Customer Service Customer Experience 103

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

FluentStream

NOVEMBER 9, 2023

What Franchises Want in a Phone System: Takeaways from the Authority Brands ConventionEffective communication is vital for small and medium-sized companies looking to create frictionless customer experiences and win repeat business in today's fast-paced business landscape. It's particularly important for. Read More The post What Franchises Want in a Phone System: Takeaways from the Authority Brands Convention appeared first on FluentStream.

Customer Experience 105

Customer Experience 105

Cisco - Contact Center

NOVEMBER 9, 2023

The turtle, protected by its hard shell, is a good metaphor for the security model used in most industrial networks.

Engineering 111

Engineering 111

Tethr

NOVEMBER 9, 2023

Learn about the biggest customer survey limitations and how businesses are overcoming them with AI.

Surveys 104

Surveys 104

Cisco - Contact Center

NOVEMBER 9, 2023

Today, we’re thrilled to present several game-changing initiatives geared towards driving greater partner profitability, enhancing your customer engagement, and fortifying our shared commitment to… Read more on Cisco Blogs

Enterprise 85

Enterprise 85

kommunicate

NOVEMBER 9, 2023

Last Updated on November 9, 2023 Believe it or not, it is the end of 2023. Yup, the year that just seems to have begun a couple of weeks ago is coming to its finale, and this can mean only 1 thing – The Holiday Season. With Black Friday, Cyber Monday, Christmas, Thanksgiving, Diwali, New [.] The post Automate Customer Service During The Festive Season 2023 appeared first on Kommunicate Blog.

Customer Service 75

Customer Service Chatbots 75

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

Cisco - Contact Center

NOVEMBER 9, 2023

Zero Trust Network Access (ZTNA) is a secure remote access service that verifies remote users and grants access only to specific resources at specific times based on identity and context policies.

82

82

FluentStream

NOVEMBER 9, 2023

What Franchises Want in a Phone System: Takeaways from the Authority Brands ConventionEffective communication is vital for small and medium-sized companies looking to create frictionless customer experiences and win repeat business in today's fast-paced business landscape. It's particularly important for. Read More The post What Franchises Want in a Phone System: Takeaways from the Authority Brands Convention appeared first on FluentStream.

Customer Experience 52

Customer Experience 52

Cisco - Contact Center

NOVEMBER 9, 2023

Five years ago, I found myself sailing across the Arctic Circle to participate in the North Atlantic Treaty Organization’s largest exercise since the Cold War.

Sales 82

Sales 82

Horizon CX

NOVEMBER 9, 2023

The Frontline Struggle: Unraveling the Challenges of Business-to-Consumer Customer Experiences In the bustling world of business, where transactions occur and relationships are built, the frontline plays a pivotal role in shaping customer experiences. It’s the initial point of contact, where consumers interact directly with a company’s representatives.

Customer centricity 52

Customer centricity Customer Experience Feedback Management 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Cisco - Contact Center

NOVEMBER 9, 2023

Cisco’s advocacy community, Cisco Insider Advocates , brings our customers together and provides a way for them to make powerful connections, expand their professional and personal networks, and learn… Read more on Cisco Blogs

Personalization 75

Personalization Customer advocacy Marketing 75

CSM Magazine

NOVEMBER 9, 2023

Selecting the right trees for your business premises can significantly enhance the property’s aesthetic appeal, create a welcoming atmosphere for clients, and even increase the real estate value. Trees provide shade, reduce noise pollution, improve air quality, and represent the environmental values of a company. With these benefits in mind, it’s important to choose species that align with your business image, local climate, and maintenance capacity.

Real estate 52

Real estate Management 52

Cisco - Contact Center

NOVEMBER 9, 2023

At Cisco we are creating more business value by customizing Cisco tools and services for our partners.

Customer Experience 87

Customer Experience Surveys Management 87

Brad Cleveland Blog

NOVEMBER 9, 2023

The need to identify and address customer expectations stems from a widely accepted principle: improvements in customer satisfaction lead to increased customer loyalty, better business results and a stronger brand reputation. Consider the old adage about building the best-quality horse … Continue reading → The post Better Service at Lower Costs?

Surveys 55

Surveys Call Center Contact Center Customer Experience 55

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

Cisco - Contact Center

NOVEMBER 9, 2023

A few weeks ago, I was speaking with a CISO who said, “Our team is coming to the conclusion right now that we need to hire experts for every cloud – GCP, Azure, AWS – just to maintain our existing sec… Read more on Cisco Blogs

52

52

Zappix

NOVEMBER 9, 2023

- Zappix, a leading AI-powered Digital Engagement Platform provider, is thrilled to announce the launch of its latest clients, two utility companies based in different European countries. This launch reflects Zappix's unwavering commitment.

Self service 40

Self service 40

Cisco - Contact Center

NOVEMBER 9, 2023

Defense personnel are often unsung heroes—potentially putting their lives on the line to serve their communities.

52

52

Brad Cleveland Blog

NOVEMBER 9, 2023

The need to identify and address customer expectations stems from a widely accepted principle: improvements in customer satisfaction lead to increased customer loyalty, better business results and a stronger brand reputation. Consider the old adage about building the best-quality horse … Continue reading → The post Better Service at Lower Costs?

Surveys 26

Surveys Call Center Contact Center Customer Experience 26

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Feedback

AWS Machine Learning

NOVEMBER 9, 2023

Generative AI models for coding companions are mostly trained on publicly available source code and natural language text. While the large size of the training corpus enables the models to generate code for commonly used functionality, these models are unaware of code in private repositories and the associated coding styles that are enforced when developing with them.

APIs 81

APIs Enterprise Metrics Engineering 81