CSM Magazine

DECEMBER 8, 2023

The online casino industry worldwide is developing rapidly. For the platform to remain at the top, it is crucial to improve its features and offer generous bonuses and a wide range of games. In addition, customer support also plays an important role. An online casino should offer a variety of communication methods and make access convenient for mobile players.

Customer Support 52

Customer Support Chatbots Technical Support Technology 52

Beyond Philosophy

DECEMBER 8, 2023

During a recent discussion with a valued client, I uncovered an interesting revelation. While they were delighted with their repeat business, which they attributed to customer loyalty , a closer look at the repeat business statistics painted a different picture. What I observed wasn’t a steadfast commitment from their customers; rather, it appeared to be inertia.

Airlines 221

Airlines Consulting Consulting Education 221

TeamSupport

DECEMBER 8, 2023

In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

Cisco - Contact Center

DECEMBER 8, 2023

Last year, Cisco introduced Partnering for Purpose , where innovation and business goals with environmental, social, and governance (ESG) initiatives were highlighted to benefit partners and their… Read more on Cisco Blogs

Government 92

Government 92

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Fonolo

DECEMBER 8, 2023

Contact center trends move fast, which makes trend-spotting an invigorating sport for those who dare to participate! We’ve gazed into the crystal ball here at Fonolo, and we see fascinating changes coming down the pipe for the year ahead. There’s no denying that some of the changes impacting contact centers over the last four years continue to make waves – notably the enduring appetite for hybrid and remote work.

Contact Center 81

Contact Center Big data Chatbots Scripts 81

SmartAction

DECEMBER 8, 2023

In the heart of the city stood a bustling contact center, a hub of endless calls and queries. This was where Alex, a visionary contact center manager, worked tirelessly to improve efficiency and customer satisfaction. However, the center faced challenges that seemed insurmountable – until Alex discovered the magic of conversational AI. The Beginning of a Transformation Alex’s journey began with a simple yet powerful idea: automating routine tasks with conversational AI virtual agents.

Virtual Agent 77

Virtual Agent Contact Center Upselling Interactive Voice Response 77

Concentrix

DECEMBER 8, 2023

Brandon Hall Group Names Concentrix + Webhelp’s Training AI, PULSE, and VisualCX Winners at its Technology Excellence Awards Location: Newark, CA Date: December, 8th 2023 Concentrix + Webhelp’s Training AI, PULSE, and VisualCX have been recognized as winners at the Brandon Hall Group Technology Excellence Awards for Best Advance in AI for Business Impact, Best […]

Technology 62

Technology 62

Interaction Metrics

DECEMBER 8, 2023

Amazon’s Jeff Bezos famously quipped, “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.” Whether those numbers are exactly right is questionable, but the sentiment certainly underscores the importance of keeping your customers happy – which is precisely why you need to know how to get customer feedback.

Feedback 62

Feedback Construction Surveys Metrics 62

VirtualPBX

DECEMBER 8, 2023

In the dynamic realm of audio branding, Snap Recordings propels itself into the future with the introduction of its cutting-edge product – the Phonzai Greetings Generator. At the heart of the phone lies the ability to craft studio-quality greetings, IVR prompts, and on-hold messages through state-of-the-art text-to-speech technology, AI writing assistance, context-aware translations, and access to an extensive library of pre-licensed music.

Telecommunications 59

Telecommunications Scripts Interactive Voice Response Enterprise 59

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Cisco - Contact Center

DECEMBER 8, 2023

Cisco Black Belt Academy offers the latest in technology enablement to our partners, distributors, and Cisco employees.

Marketing 71

Marketing Technology 71

Concentrix

DECEMBER 8, 2023

Examine the different layers of embodied experience design and how they can help you build brand love with your customers.

Management 62

Management 62

Vistio

DECEMBER 8, 2023

Despite the growing popularity of customer journey mapping, many organizations struggle to benefit from the activity. Why are all these customer journey maps failing to show a return on investment?

Journey mapping 52

Journey mapping Best practices 52

Cisco - Contact Center

DECEMBER 8, 2023

December 10 marks the 75th anniversary of the United Nations’ adoption of the Universal Declaration of Human Rights (UDHR) , a landmark document that for the first time recognized human rights and fr… Read more on Cisco Blogs

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Brad Cleveland Blog

DECEMBER 8, 2023

When it comes to using artificial intelligence, many organizations just jump in and automate what they can, but those with the best service start first and foremost with customer needs and expectations and use them to guide decisions. These organizations … Continue reading → The post AI in Customer Service: The Nifty 9 appeared first on Brad Cleveland.

Customer Service 49

Customer Service Contact Center Call Center Customer Experience 49

Brad Cleveland Blog

DECEMBER 8, 2023

When it comes to using artificial intelligence, many organizations just jump in and automate what they can, but those with the best service start first and foremost with customer needs and expectations and use them to guide decisions. These organizations … Continue reading → The post AI in Customer Service: The Nifty 9 appeared first on Brad Cleveland.

Customer Service 26

Customer Service Contact Center Call Center Customer Experience 26