Concentrix

FEBRUARY 9, 2024

Find out how behavioral science—the discipline of understanding human decision-making—can play a key role in harnessing AI.

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62

Beyond Philosophy

FEBRUARY 9, 2024

Practicality is essential. Great ideas you can’t do anything with in the real world are a waste of time. Bob Black, one of our avid podcast listeners, likes our concepts about eliciting particular customer emotions. But he doesn’t know how to do that in practical steps. So, this episode gives them to him. Bob isn’t alone. Numerous organizations struggle with eliciting specific emotions in their customers.

Customer emotions 221

Customer emotions Sales Technology Customer Experience 221

Totango

FEBRUARY 9, 2024

To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points. Similarly, to be successful, an enterprise needs to be able to prevent churn and increase revenue growth.

Upselling 108

Upselling Metrics Enterprise Best practices 108

Cisco - Contact Center

FEBRUARY 9, 2024

In the ever-evolving world of digital connectivity, Cisco continues to pave the way with innovative solutions not just centered around technological advances, but also around how those advances can… Read more on Cisco Blogs

Technology 87

Technology 87

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

JustCall

FEBRUARY 9, 2024

It’s official and we can’t keep calm. We’ve been buzzing with excitement ever since we got news of being among the 50 Best Customer Service Products for 2024 by G2. Sure, you’ve heard of G2, haven’t you? It’s the way the world finds and rates the best software. Well, guess what? We’ve clinched the 42nd spot this year, marking our second consecutive appearance on the list of top customer service products!

Customer Service 78

Customer Service CRM Customer Support Sales 78

HelpCrunch

FEBRUARY 9, 2024

No longer than ten years ago, customers had to call businesses and wait in line for a palpably long period to get some assistance. That was the only way. Fast-forward to today, people have messengers, [ … ] The post 20 Best Customer Service Software for Every Budget in 2024 appeared first on The HelpCrunch blog.

Customer Service 62

Customer Service 62

Amplifai Coaching Category

FEBRUARY 9, 2024

Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.

Contact Center 52

Contact Center 52

CSM Magazine

FEBRUARY 9, 2024

In today’s fast-paced society, unexpected expenses can bring about financial dilemma, leaving us in urgent need of quick and immediate financial solutions such as same day loans. These quick solutions can offer much-needed relief when you find yourself in a monetary pinch, with seemingly no way out. When to Use Same Day Loans? Same day loans are not designed as a long-term economic plan, but rather, a lifesaver in an unforeseen financial crisis.

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Amplifai Coaching Category

FEBRUARY 9, 2024

Join Dennis Wakabayashi, renowned as the 'Global Voice of Customer Experience', and Sean Minter, CEO of AmplifAI, as they explore how AmplifAI is revolutionizing the call center landscape with innovative AI-driven solutions.

Customer Experience 52

Customer Experience Call Center 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Brad Cleveland Blog

FEBRUARY 9, 2024

An important part of delivering effective and efficient service is anticipating customer demand, or put another way, forecasting the workload. The beautiful thing about forecasting customer workload is that it encourages you – actually requires you – to know your … Continue reading → The post Transform Service Efficiency with Forecast Accuracy and Schedule Adherence appeared first on Brad Cleveland.

Schedule adherence 54

Schedule adherence Contact Center Call Center Management 54

SmartKarrot

FEBRUARY 9, 2024

Greetings, esteemed readers. Today, I am thrilled to share insights into the recent partnership between SmartKarrot and Quint, a collaboration that promises to reshape the landscape of customer success in the tech industry. As a seasoned customer success expert, I find this venture particularly exciting, and I believe it holds tremendous potential for both organizations.

Best practices 10

Best practices industry standards Customer retention Accountability 10

Brad Cleveland Blog

FEBRUARY 9, 2024

An important part of delivering effective and efficient service is anticipating customer demand, or put another way, forecasting the workload. The beautiful thing about forecasting customer workload is that it encourages you – actually requires you – to know your … Continue reading → The post Transform Service Efficiency with Forecast Accuracy and Schedule Adherence appeared first on Brad Cleveland.

Schedule adherence 26

Schedule adherence Contact Center Call Center Management 26

AWS Machine Learning

FEBRUARY 9, 2024

Enterprises are seeking to quickly unlock the potential of generative AI by providing access to foundation models (FMs) to different lines of business (LOBs). IT teams are responsible for helping the LOB innovate with speed and agility while providing centralized governance and observability. For example, they may need to track the usage of FMs across teams, chargeback costs and provide visibility to the relevant cost center in the LOB.

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SaaS APIs Government Accountability 127

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience