JivoChat

JULY 23, 2023

Flare Network is a decentralized platform that utilizes distributed ledger technology (DLT) to facilitate smart contracts and digital asset interoperability. It is the first network to unite the power of Ethereum Virtual Machine (EVM) with the utility of the XRP Ledger, permitting users to develop and execute smart contracts on both networks. The medium also bridges Ethereum and XRP, letting users move assets without going through an exchange.

Finance 75

Finance Technology Management 75

Global Response

JULY 23, 2023

Everyone’s heard the horror stories: the call center who had a major data breach low quality call centers who hire agents that aren’t fluent in target languages declining service quality after outsourcing increasing outsourcing costs that make scaling or growing your team nearly impossible At the end of the day, are call centers more trouble than they’re worth?

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

LiveVox

JULY 23, 2023

In the first installment of this three-part blog series, we discussed how implementing effective call qualifications and optimizing wait times within your inbound callflows can dramatically reduce call abandonment rates and improve patient satisfaction by empowering patients to self-serve. But what happens once a patient is connected to an agent? In this blog post, we […] The post Maximize Each Incoming Patient Call with these Essential Contact Center Capabilities – Part 2 appeared f

Contact Center 52

Contact Center Abandon rate Wait times 52

Global Response

JULY 23, 2023

Customer service is more important than ever—all the data backs this up. Take, for example, recent surveys that show: 78% of customers say customer service is a factor in determining whether or not to shop with a given company 68% of customers will pay more for a product or service if the brand is known to offer great customer service Companies who prioritize exceptional customer service experiences tend to see revenues 4-8% higher than the market.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

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LiveVox

JULY 23, 2023

Business intelligence reports are the guiding lights of any contact center, providing visibility into operational performance and driving the decision-making process of its leaders. Reports such as campaign activities, agent activities, connect rate, and conversion rate are critical reports reviewed on a daily basis. While these reports remain important, the insight they provide typically present […] The post Business Intelligence Reports Unlock Hidden Value appeared first on LiveVox.

Contact Center 52

Contact Center Management 52

LiveVox

JULY 23, 2023

Undoubtedly surveys are one of the important tools to track customer satisfaction levels and capture the voice of the consumer. However, converting survey feedback into actionable insight remains a challenge for enterprises and the BPOs that service them. Do you have an effective customer feedback system? Let’s assess your current survey system with a simple […] The post Convert On Customer Satisfaction Feedback appeared first on LiveVox.

Feedback 52

Feedback Surveys Enterprise Customer Experience 52