Beyond Philosophy
MARCH 7, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. This hidden impact kicks in between a given moment in your customer process and the customer behavior that results from it.
AWS Machine Learning
MARCH 7, 2024
Many customers, including those in creative advertising, media and entertainment, ecommerce, and fashion, often need to change the background in a large number of images. Typically, this involves manually editing each image with photo software. This can take a lot of effort, especially for large batches of images. However, Amazon Bedrock and AWS Step Functions make it straightforward to automate this process at scale.
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ChurnZero
MARCH 7, 2024
If you’re a customer success leader in 2024, you’ve probably spotted the signs of stress among your CSMs over the last 18 months. You might be feeling the pressure too, and wondering if you’re the only manager affected. The good news is that you’re almost certainly not alone, suggests stress management and productivity coach Ryan Johansen—and that the sooner you understand this and take action, the faster you’ll learn to help yourself and your team manage stress better.
Playvox
MARCH 7, 2024
March 8th is International Women’s Day and represents a day of reflection, recognition, and celebration for women. On this day, we discuss efforts and struggles to overcome cultural barriers, reflect on how to work for equality, support women in the workplace, and recall the importance of human rights. It is a date of historical significance that builds momentum in diverse social, political, and cultural conversations.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cisco - Contact Center
MARCH 7, 2024
If the rapid growth of artificial intelligence (AI), the increasing need for state-of-the-art student, faculty and staff experiences, security, and the pending enrollment cliff in the US have you… Read more on Cisco Blogs
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
MARCH 7, 2024
It’s been a year since the Cisco Enterprise Agreement 3.0 became generally available, and we’ve seen incredible results for customers and partners.
Cyara
MARCH 7, 2024
Discover how Project Gamma and AI validation is improving number testing with more accurate results, reduced resolution time and enhanced CX.
Cisco - Contact Center
MARCH 7, 2024
A realistic guide to empowering application developers In today’s fast-paced digital landscape, application developers are the unsung heroes who craft the software that powers our modern world.
VirtualPBX
MARCH 7, 2024
In the era of rapidly advancing communication technologies, it’s crucial to understand the foundations upon which our modern systems are built. One such cornerstone is the Public Switched Telephone Network (PSTN), which has long served as the backbone of global telecommunications. Alongside PSTN, alternatives such as Airdial, a cost-effective POTS alternative for replacing traditional copper wire telephone service, have emerged, offering innovative solutions to traditional telephony challe
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
TeamSupport
MARCH 7, 2024
In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.
VirtualPBX
MARCH 7, 2024
In the era of rapidly advancing communication technologies, it’s crucial to understand the foundations upon which our modern systems are built. One such cornerstone is the Public Switched Telephone Network (PSTN), which has long served as the backbone of global telecommunications. Alongside PSTN, alternatives such as Airdial, a cost-effective POTS alternative for replacing traditional copper wire telephone service, have emerged, offering innovative solutions to traditional telephony challe
Genroe
MARCH 7, 2024
Transform healthcare with NPS insights: Engage patients, optimize care, and boost loyalty. Your guide to patient-centric excellence. The post Elevating Patient Experience: Net Promoter Score in Healthcare appeared first on Genroe | Customer Experience | Net Promoter Score.
TeamSupport
MARCH 7, 2024
In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Vistio
MARCH 7, 2024
People often use the terms “Utilization” and “Occupancy” interchangeably, but they are definitely not the same thing. Understanding that as Service Level goals go up, Occupancy goes down can be critical to optimizing your contact center.
CSM Magazine
MARCH 7, 2024
Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Operating across the UK, Jet Wash Shop offers a full sales, rental, maintenance and repair service and has transitioned from the supply and service of professional valeting equipment to a one-stop shop for all types of pressure washing equipment.
Vistio
MARCH 7, 2024
Here at Vistio, we’re proud to announce that ServiceSim has secured a finalist spot in the Contact Center Solution category at the 18th annual Stevie Awards in Las Vegas in April. “It’s amazing to see how far ServiceSim has come since we launched it in September. We now have it live in 12 clients including two top tolling agencies, one of the largest utilities, and in healthcare, insurance, outbound sales, and retail, among others.
CSM Magazine
MARCH 7, 2024
Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. The Birmingham-headquartered BPO which started out with just 20 full-time staff in 2011 and now employs over 5,000 people in the UK, USA, Australia and South Africa, is using the Encoded solution to streamline payment processes, strengthen th
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Cisco - Contact Center
MARCH 7, 2024
The proliferation of applications across hybrid and multicloud environments continues at a blistering pace.
Brad Cleveland Blog
MARCH 7, 2024
I recently traveled to several countries in Asia, with different airlines involved. Somehow, the travel agency that helped me had my passport expiration date wrong by one digit. It resulted in hours of explanations to airlines and immigration officials. And … Continue reading → The post The Cost of Recurring Problems appeared first on Brad Cleveland.
The Petrova Experience
MARCH 7, 2024
A tweet grabbed our attention this week: “The Atlanta Airport (ATL) designers were like ‘and then what if we had them run 5k?'” In addition to making us laugh, this public passenger feedback stresses exactly what customer experience in your design-build project is. We are sure there was a reason for this suboptimal customer experience.
Cisco - Contact Center
MARCH 7, 2024
80% of the Cisco Store’s merchandise powers an inclusive future for all — but what does that mean? What’s new at the Cisco Store?
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.
Brad Cleveland Blog
MARCH 7, 2024
I recently traveled to several countries in Asia, with different airlines involved. Somehow, the travel agency that helped me had my passport expiration date wrong by one digit. It resulted in hours of explanations to airlines and immigration officials. And … Continue reading → The post The Cost of Recurring Problems appeared first on Brad Cleveland.
SmartKarrot
MARCH 7, 2024
In the ever-evolving landscape of customer success and key account management, the significance of relationship building remains paramount. As a seasoned Customer Success Manager (CSM), I have navigated through the intricacies of client interactions and gleaned insights that I believe are essential for success in this field. In this article, we’ll delve into the fundamental aspects of relationship building that are crucial for CSMs and Key Account Managers (KAMs), especially in the context
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