platform 
SharpenCX
OCTOBER 21, 2020
They carved out several niche tools to offer up to their users, depending on individual needs for the platform. Rather than bucketing every LinkedIn user into the category of “job seeker” or “power networker” the platform created a tiered business model to support an array of needs. Customer service agents made the list!)
CSM Magazine
OCTOBER 21, 2020
Social platforms have an enormous user base, providing online stores with an excellent way to make themselves known and reach out to new audiences. A clear and concise return policy gives customers a feeling of security, a guarantee that the product is indeed what you claim it to be. Leverage Social Media.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Advertisement
The Open CCaaS Advantage is Verint’s new research report which explores where first generation CCaaS platforms fall short when trying to deliver exceptional CX. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
Advanced platforms enable you to move beyond simple personalization or mass customization to create truly unique customer journeys that optimize outcomes for both your customers and your brand. A one-size-fits-all approach is a great approach – if it’s 2010.
Advertiser: ZoomInfo
The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data). How AI-powered analytics are leading to more intriguing and satisfying customer interactions.
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors.
Advertisement
While integrating AI is necessary to provide high-quality digital customer service, it is only a piece of the communication platform puzzle. Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage.
Advertisement
Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.
Advertisement
In the age of automation and AI, it's easy to expect a lot from speech analytics platforms. But most organizations don’t achieve anything close to their initial expectations. This eBook details typical implementation challenges and steps that can get your speech program to its full potential.
Advertisement
This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. This guide covers: Omnichannel & Inbound.
Advertiser: ZoomInfo
Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction. Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals.
Advertisement
In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. With the growth of hybrid work models and work from home, one thing is more important than ever: integration.
Advertiser: Frontline Group
Download this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores. Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology?
Speaker: VoiceOps
Access this free on-demand webinar with the VoiceOps team to get a deeper view of the Behavior Change Cycle and learn about how the VoiceOps Coaching Enablement Platform brings it to life for call center teams.
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
In this session, we will learn about three different types of drip delivery platforms. Analyze the different use-cases between three different learning reinforcement drip delivery platforms to build into your content designs. Apply drip feeds in your organization to enhance outcomes.
Advertisement
Social platforms are now becoming mainstream contact center channels. In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options.
Advertiser: The Office Gurus
However, the COVID-19 crisis forced BPOs to deploy the solution in order to support their customers, inevitably resulting in several innovative improvements to the work-at-home platform, particularly in the nearshore region. In this eBook, we’ll explore four key elements to look out for when choosing a contact center: Information Security.
Advertisement
Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there. Deepgram Enterprise speech-to-text features.
Advertisement
In our eBook, Google Analytics 4: The Ultimate Guide , we’ll empathize over the frustrations of the new platform, then arm you with the tools you need to transform roadblocks into opportunities and success.
Advertiser: Vanilla Forums
Get case studies of self-service platforms across industries. This eBook details it all! Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them. Find best practices for using answers to find customers.
Speaker: Tom Lewis, CEO of SmartAction
How cloud-based AI automation integrates with every IVR / contact center platform. In this webinar, we will cover: How to identify the perfect call types and chats for AI automation. Examples from CX leaders on how and where they deployed virtual agents. Omnichannel – how to automate in voice first then scale the same solution digitally.
Speaker: Brian Morin & Helena Chen from SmartAction
In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs. All-in-One Platform. You’ll hear real-world examples from leading companies and discover how you can deliver CX success with AI-powered virtual agents in your organization. Go-live is just the beginning: Best practices to optimize customer engagement.
Speaker: John Joba and David Robbins
Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole. Customer Experience is at a tipping point.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Discuss DIY platforms versus managed services – which is right for me? Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change. Sketch a back-of-the-napkin ROI in minutes.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
If this is a situation can you relate to, then join us for this in-depth conversation with TechStyle Fashion Group, as they openly discuss their decision to go virtual, and the challenges they faced along the way as they dabbled with both building the omnichannel self-service platform themselves, and outsourcing the design to a partner.
Advertisement
To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Expert insights. Personalized for you.
67 
Let's personalize your content