integration 
Enghouse Interactive
OCTOBER 21, 2020
Collaboration is now a foundational expectation, and the digital tools that facilitate that are an integral part of their every-day lives. And they are now bringing their expectations and values into the workplace. At a minimum, they expect the same tools to be at the office, if not more.
Skybridge
OCTOBER 21, 2020
We seamlessly integrate our superior customer care skills with your brand messaging. Senior Vice President, Sales and Marketing. Skybridge Americas. bmatthews@skybridgeamericas.com. Find out how Skybridge Americas can help you delight your customers and grow your business. contact-form-7] The post Want Better CX?
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Noble Systems
OCTOBER 21, 2020
Integrating your ACD with your CRM, ticketing, order entry, or other system, puts all of the information in one place. Does it integrate to your other business and operations systems? See who is succeeding and who is struggling, for rewards and training. View agent attendance and time management.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the CX orchestration process. This includes the key concepts, strategies, and best practices involved in CX orchestration.
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Download the eBook and get started with impactful, integrated CX today. Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools.
Advertiser: ZoomInfo
Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.
Advertiser: ZoomInfo
To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.
Advertiser: ZoomInfo
Critical integrations that fit directly into your sales processes and workflows. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. After reading, you’ll gain insight into the following components: How to develop a framework for analyzing a vendor’s contact and account data.
Advertiser: ZoomInfo
Leading integrations that fit directly into your CRM and workflow. Leveraging leading industry research from industry analysts, this eBook explores how your sales team can gain back valuable time with the following: Conquering the most difficult pain points in your CRM. Combatting low adoption rates and data quality.
Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth
Nichole Devolites is joining us on July 27th at 12 pm EDT to discuss how CX professionals can integrate and connect their communities with the customer lifecycle. Community is a central part of this responsibility yet, there are times when it is difficult for those of us who work in CX to connect your community with your customers’ journey.
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
Join us to learn: How to integrate your knowledge base (and KCS) with your community. Vanilla’s Head of Community, Adrian Speyer leads the panel to uncover and discuss their common initiatives and their individual journeys to success. How to establish a successful ambassador program. The best community advice our panelists have ever gotten.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
How community has become integral to the MURAL strategy. Beth Vanderkolk and Community Managers Lindsay Olson and Amanda Peterson will be conducting a power hour to explain how they have used Vanilla to build such a wonderful community. Join in the conversation to learn: How they built their community team.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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With the growth of hybrid work models and work from home, one thing is more important than ever: integration. In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring.
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Incorporating integrated communications as a key component is driving high returns. Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
In this webinar, Jeremy Watkin aims to refocus our energies on improving the agent experience and talks about how artificial intelligence and better integration between the variety of tools in your support tech stack can help. How to integrate new tools in your support tech stack, and more.
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors. Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise.
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Discuss.io’s 29 page guide to integrating the Voice of the Customer (VoC) more quickly, more often and at a lower cost throughout the customer journey. Learn how the VoC fits into the customer journey, how to roll out a successful VoC program, and more.
Advertiser: Skilljar
Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.
Speaker: Laura Sikorski, Contact Center Consultant
Your staff requires appropriate tools and integration to all operational functions of your business to satisfy customer needs. Tune in on June 25th and learn answers to these questions: What channels, tools, and integration are needed? Your company is judged on how your staff relates to your customers on all channels.
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While integrating AI is necessary to provide high-quality digital customer service, it is only a piece of the communication platform puzzle. Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage.
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You'll learn about: Post-call surveys Outbound surveys Customer pulse surveys Qualtrics integration Voice survey ROI 6 CX case studies using automated voice surveys CX professionals need a current and accurate Voice of the Customer to provide the necessary insights to fuel their strategies and establish consistent ROI.
Speaker: Tom Lewis, CEO of SmartAction
How cloud-based AI automation integrates with every IVR / contact center platform. In this webinar, we will cover: How to identify the perfect call types and chats for AI automation. Examples from CX leaders on how and where they deployed virtual agents. Omnichannel – how to automate in voice first then scale the same solution digitally.
Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy
How to integrate human elements as you make your digital transformation. Tune in to ensure that you digitize the parts of the experience that can be digitized - and to identify the parts that need a human touch! In this webinar, you will learn: How to create value by using empathy to drive digital experiences.
Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla
Join us on March 22nd to learn: Which tools should be integrated and leveraged, and why. Over the span of his career, Adrian Speyer, Head of Community at Higher Logic Vanilla, has seen numerous companies achieve massive success in their support offering through community. And now he's here to share what he's learned.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Engagement integrates their personal goals into their work so they not only bring the quality the contact center requires, but each person feels cared about and cared for in the process — like customers require. What are ways leaders engage with team members so the team members better engage with your customers and prospective customers?
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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