Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. Key Learnings from Kate Leggett and Steve Nattress. The more YOU KNOW. . How AI-Enabled Super-Agents Improve CX.

Self service 76

Self service Contact Center Benchmark Chatbots 76

Contact Center Pipeline

OCTOBER 21, 2020

My blog series co-author, Paul Stockford, and I both lobbied to lead this one off. Paul, thanks for letting me set the stage—plus I know you’ll bring our main points home with well-researched facts and data! You may not recognize the name Karla Bonoff at first, but you surely know her music. A prolific songwriter, […].

Contact Center 147

Contact Center Call Center 147

Ian Jacobs

OCTOBER 21, 2020

Let’s just get it out of the way at the start of this blog: COVID-19 has remade retail and has forced a rapid shift toward digital customer service interactions. And now the holidays are nigh, and e-commerce seems to be the order of the day (or the “plague year”). To help with this rush of […].

Chatbots 74

Chatbots Customer Service Customer Experience Management 74

Ian Jacobs

OCTOBER 21, 2020

Let’s just get it out of the way at the start of this blog: COVID-19 has remade retail and has forced a rapid shift toward digital customer service interactions. And now the holidays are nigh, and e-commerce seems to be the order of the day (or the “plague year”). To help with this rush of […].

Chatbots 48

Chatbots Customer Service Customer Experience Management 48

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

Chatbots

Interactions

OCTOBER 21, 2020

We’ve encouraged all employees to establish regular agendaless meetings to chat about anything and everything—from new blog ideas to how badly their garden needs rain.

Best practices 62

Best practices Accountability Surveys Management 62

CSM Magazine

OCTOBER 21, 2020

Comment on their social media posts and blog and share their content on your own social media accounts. Try to develop relationships with influencers before you move to paid advertising. This will give you an opportunity to see how the influencer engages naturally with your brand. Final Thoughts.

Advertising 52

Advertising Engineering Marketing Sales 52