Cisco - Contact Center
DECEMBER 15, 2023
The collaboration between Cisco and Amazon Web Services (AWS) in the Europe, Middle East, and Africa (EMEA) region—combining each company’s market leading strengths—continues to deliver impressive out… Read more on Cisco Blogs
LiveVox
DECEMBER 15, 2023
Agent engagement consistently ranks as a top challenge for contact center management, and understandably so. Ultimately, it affects whether agents are productive, adhere to schedules, and provide a positive or negative customer experience. Disengagement leads to agent turnover, which is costly — SQM Group estimates the cost of replacing an average agent to be around […] The post Boost Contact Center Agent Engagement to Unlock Higher Productivity appeared first on LiveVox.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Cisco - Contact Center
DECEMBER 15, 2023
This holiday season, Rev Up to Recert is all about Cisco Catalyst SD-WAN.
Concentrix
DECEMBER 15, 2023
Learn how Adobe solutions can help you analyze connected omnichannel experiences using predictive capabilities to reach out to customers.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cisco - Contact Center
DECEMBER 15, 2023
I first met Nicole Hoffman, who is a Security Investigator for Cisco Talos and part of our Strategic Analysis, Threat Intelligence and Interdiction team, during the recording of the Talos IR On Air… Read more on Cisco Blogs
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
DECEMBER 15, 2023
The uniform industry, while essential, has traditionally faced challenges in optimizing its operations. Inefficiencies in procurement, inventory management, and order processing can hinder business performance. However, the advent of Business-to-Business (B2B) e-commerce solutions presents a transformative opportunity for uniform providers to streamline their operations, enhance efficiency, and stay competitive in a rapidly evolving market.
Cisco - Contact Center
DECEMBER 15, 2023
You hear a lot about zero trust microsegmentation these days and rightly so.
CSM Magazine
DECEMBER 15, 2023
One of the primary security risks in the world of Bitcoin and other cryptocurrencies is the threat of brute force attacks. These attacks essentially involve an attacker attempting to crack a cryptography key by systematically checking all possible keys until the correct one is found. While theoretically plausible, these attacks are computationally demanding and time-consuming.
Help Scout
DECEMBER 15, 2023
In this article, we’ll take a closer look at omnichannel retail, discuss successful (and not so successful) examples, identify emerging trends, examine its impact on customer experience, and recommend ways you can effectively measure its success.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
SmartKarrot
DECEMBER 15, 2023
In the ever-evolving landscape of business, the collaboration between customer success and product teams has become increasingly critical. This synergy not only enhances customer experiences but also contributes significantly to improved business outcomes. As a seasoned customer success expert , I am excited to delve into the nuances of fostering effective teamwork between these two indispensable units and how this collaboration can be the game-changer your organization needs.
AWS Machine Learning
DECEMBER 15, 2023
We are excited to announce the launch of Amazon DocumentDB (with MongoDB compatibility) integration with Amazon SageMaker Canvas , allowing Amazon DocumentDB customers to build and use generative AI and machine learning (ML) solutions without writing code. Amazon DocumentDB is a fully managed native JSON document database that makes it straightforward and cost-effective to operate critical document workloads at virtually any scale without managing infrastructure.
SmartKarrot
DECEMBER 15, 2023
In the ever-evolving landscape of business, the collaboration between customer success and product teams has become increasingly critical. This synergy not only enhances customer experiences but also contributes significantly to improved business outcomes. As a seasoned customer success expert , I am excited to delve into the nuances of fostering effective teamwork between these two indispensable units and how this collaboration can be the game-changer your organization needs.
Expert insights. Personalized for you.
98 
Let's personalize your content