CCNG
MAY 10, 2023
Despite what industry experts may profess, customer service isn’t getting any better. While customers expect immediate answers to their inquiries, efficient order processing, and fast shipping, there’s no indication that fulfilling these expectations is improving customer service. What research do I have to prove my point, you may ask? None. But I do have my own experiences.
ShepHyken
MAY 10, 2023
There is a massive benefit to empowering employees to “break the rules” for their customers. And what I mean by “breaking the rules” is to consider what you can do for a customer outside of the norm that doesn’t cost the company money, isn’t illegal or immoral, and won’t hurt “business as usual.” In reality, employees aren’t breaking any rules. They are finding ways to take care of the customer while not breaking the “rules” mentioned above.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
MAY 10, 2023
11 Must Know Call Center Terminologies- A Guide! In today’s business landscape, call centers serve as the primary channel for communication with customers, providing them with product and service information and support. The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends.
Cisco - Contact Center
MAY 10, 2023
The Transformational Tech series highlights Cisco’s grant recipients that use technology to help transform the lives of individuals and communities. An estimated 37% of the world’s population – or 2.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Fonolo
MAY 10, 2023
Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did! They’re fun, inspiring, and an excellent chance to learn something new while building new relationships.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Bill Quiseng
MAY 10, 2023
English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed”. So I encourage you to remind yourself and your colleagues every day about each one of these 25 QUI QUOTES about customers and customer service. FIRST BEST First, be the best to your customers. Then, you will be the first among your competitors.
Cisco - Contact Center
MAY 10, 2023
Recently I talked about how we need to “ step up security” on the heels of our Cisco Cybersecurity Readiness Index: Resilience in a Hybrid World report.
LiveVox
MAY 10, 2023
What is the cost of bad customer experience in the contact center? The post LiveVox CX Reflex Episode 5: What Is The Cost Per Experience In Your Contact Center? appeared first on LiveVox.
Cisco - Contact Center
MAY 10, 2023
If you’ve been implementing technology for your company for any length of time, you know a few things: Technology is increasingly complex Business requirements are dynamic IT solutions are e… Read more on Cisco Blogs
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
AWS Machine Learning
MAY 10, 2023
Amazon SageMaker provides a broad selection of machine learning (ML) infrastructure and model deployment options to help meet your ML inference needs. It’s a fully-managed service and integrates with MLOps tools so you can work to scale your model deployment, reduce inference costs, manage models more effectively in production, and reduce operational burden.
Cisco - Contact Center
MAY 10, 2023
Increase your chances of security survival Security in your software project should be “baked in,” not “bolted on.
JivoChat
MAY 10, 2023
Learning how to sell art online can open doors for artists who want to make their work known, and reach a bigger audience. You can create your own website, post your portfolio, and choose the best business model for you. It’s possible to sell products on demand or commercialize the artwork that you have already made. Enjoy the thousands of opportunities the digital world has to offer and start profiting with your work.
Nuance
MAY 10, 2023
… Nurses Week 2023: Tackling turnover and burnout with a flowsheet documentation solution Read More » The post Nurses Week 2023: Tackling turnover and burnout with a flowsheet documentation solution appeared first on What’s next blog.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
AWS Machine Learning
MAY 10, 2023
Jupyter notebooks are highly favored by data scientists for their ability to interactively process data, build ML models, and test these models by making inferences on data. However, there are scenarios in which data scientists may prefer to transition from interactive development on notebooks to batch jobs. Examples of such use cases include scaling up a feature engineering job that was previously tested on a small sample dataset on a small notebook instance, running nightly reports to gain ins
DMG Consulting
MAY 10, 2023
Why Knowledge Management is Essential for your Contact Center May 2023 Knowledge management is a process for authoring, collecting, organizing, presenting, maintaining, and storing information in a manner that is readily accessible and easily consumable by all organizational constituents. It can include content from internal (databases, documents, manuals, training materials, policies, procedures, best practices, employees, etc.) and external (the Internet, user communities/forums, customers, et
AWS Machine Learning
MAY 10, 2023
Today, data scientists who are training deep learning models need to identify and remediate model training issues to meet accuracy targets for production deployment, and require a way to utilize standard tools for debugging model training. Among the data scientist community, TensorBoard is a popular toolkit that allows data scientists to visualize and analyze various aspects of their machine learning (ML) models and training processes.
Select VoiceCom Blog
MAY 10, 2023
In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. According to a Deloitte study, 52% of executives outsource business functions. Outsourcing is a valuable tool for organising processes and boosting productivity across various industries, especially for the quickly expanding ecommerce market. COVID-19 accelerated the shift of ecommerce businesses in Australia from offline to online sales, with an estimated market value of A$91.5 billion by
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
AWS Machine Learning
MAY 10, 2023
This is a guest post co-written with Trey Robinson, CTO at Sleepme Inc. Sleepme is an industry leader in sleep temperature management and monitoring products, including an Internet of Things (IoT) enabled sleep tracking sensor suite equipped with heart rate, respiration rate, bed and ambient temperature, humidity, and pressure sensors. Sleepme offers a smart mattress topper system that can be scheduled to cool or heat your bed using the companion application.
Connect
MAY 10, 2023
Economic challenges and evolving market trends related to customer expectations are forcing businesses to radically change nearly every facet of customer service. As these factors continue to evolve, businesses must take stock and make significant changes in response to rising demand for immersive customer experiences (CX). Businesses that have already responded by investing to enable natural, fluid interactions are already experiencing tangible results with higher CSAT scores and demonstrable r
JustCall
MAY 10, 2023
JustCall’s seamless integration with Pipedrive is transforming the way sales teams communicate with leads and manage their workflows. With the recent addition of a native dialer , businesses can now streamline customer-facing communication and be more productive to achieve better results. South Carolina’s SCSP Solar is one of the examples of how JustCall x Pipedrive integration can unlock growth opportunities.
TCN
MAY 10, 2023
Conversations are crucial. They are essential to building relationships, gathering feedback and driving business success. The post Bridging the Gap with Omnichannel Chat Solutions appeared first on TCN.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
CSM Magazine
MAY 10, 2023
Forex trading can be a complex and overwhelming experience for customers, and the customer service experience can make all the difference. In today’s competitive market, forex companies must prioritize customer service to stand out and retain their customers. In this article, we will look at some ways forex companies can improve their customer service and create a positive experience for their clients.
Dialer 360
MAY 10, 2023
The real estate industry is constantly evolving, and as we enter 2023, it’s more important than ever to have an effective lead generation strategy. However, generating leads is only half the battle. To be successful in real estate, you need to be able to convert those leads into paying clients. What is Lead Generation for Real Estate Lead generation is the process of attracting and engaging potential customers for your real estate business.
CSM Magazine
MAY 10, 2023
Newbie poker players may feel overwhelmed by the game’s complexity, but sound learning strategies can be a great way to increase your confidence and make more money. You might think it’s a hard task—you’re right. But don’t worry! This article will help you step up your poker game and teach you the fundamentals of mastering poker strategies.
SmartKarrot
MAY 10, 2023
Role: Customer Success Manager Location: Phoenix, AZ, United States (Remote) Organization: Freestar As a Customer Success Manager, you’ll have positive Attitude. While we don’t expect you to always be beaming, a pleasant attitude and professionalism help to create the ideal atmosphere with our clients. Patience. We constantly beta test the debuts of new products and deal with complicated problems that call for several iterations.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
AWS Machine Learning
MAY 10, 2023
You can now register machine learning (ML) models built in Amazon SageMaker Canvas with a single click to the Amazon SageMaker Model Registry , enabling you to operationalize ML models in production. Canvas is a visual interface that enables business analysts to generate accurate ML predictions on their own—without requiring any ML experience or having to write a single line of code.
AWS Machine Learning
MAY 10, 2023
Understanding business trends, customer behavior, sales revenue, increase in demand, and buyer propensity all start with data. Exploring, analyzing, interpreting, and finding trends in data is essential for businesses to achieve successful outcomes. Business analysts play a pivotal role in facilitating data-driven business decisions through activities such as the visualization of business metrics and the prediction of future events.
AWS Machine Learning
MAY 10, 2023
Project Jupyter is a multi-stakeholder, open-source project that builds applications, open standards, and tools for data science, machine learning (ML), and computational science. The Jupyter Notebook, first released in 2011, has become a de facto standard tool used by millions of users worldwide across every possible academic, research, and industry sector.
Expert insights. Personalized for you.
195 
Let's personalize your content