TechSee

JULY 28, 2023

Introduction The right-to-repair movement has gained significant momentum in recent years, giving consumers the ability, and resources needed to repair their electronics and devices themselves rather than relying solely on authorized repair centers. This movement aims to promote sustainability, cost-effectiveness, and consumer empowerment. Alongside this, advancements in artificial intelligence (AI) and computer vision technology have revolutionized support centers, field service, and self-servi

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ShepHyken

JULY 28, 2023

This week, we feature an article by Jessica Collier , VP of Growth Marketing at Assembly Software. She shares what social proof is and how it nurtures credibility, builds trust, and increases profitability. Social proof is a psychological phenomenon marketing teams can use to nurture brand credibility and trust. It is founded on a simple idea: when we are unsure what to do in a given situation, we look for clues in other people’s choices and—in many cases—will copy them.

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Cisco - Contact Center

JULY 28, 2023

Hello everyone, and welcome back to my little corner of the Internet. I always take inspiration from what I’m currently working on in my day job when putting together an idea for a post and/or video.

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kommunicate

JULY 28, 2023

Last Updated on July 28, 2023 Product engagement acts as a key indicator of customer satisfaction and loyalty in any business. It shows how deeply users interact with your product, highlighting their level of interest, adoption, and ongoing value. Without tracking your product engagement, you’re essentially flying blind. As a Founder/CEO, you can’t answer the [.

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Cisco - Contact Center

JULY 28, 2023

This blog is part of our People Behind Purpose at Cisco series that focuses on employees driving Cisco’s purpose to Power an Inclusive Future for All.

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Personalization 97

Cisco - Contact Center

JULY 28, 2023

The Age of the Partner is here, and partners have played a central role in delivering value to our customers for over 25 years.

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Management 96

LiveVox

JULY 28, 2023

In the ever-evolving realm of business process outsourcing (BPO), compliance with a multitude of regulations has become a non-negotiable aspect. As the BPO industry continues to grow, so does the complexity of compliance frameworks that shape its operations. To thrive in this competitive landscape, BPO companies must proactively address and adapt to the specific regulatory […] The post BPO Regulations to Watch Right Now appeared first on LiveVox.

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Business Process Outsourcing outsourcing 72

Global Response

JULY 28, 2023

Many companies focus primarily on customer acquisition, sometimes at the cost of customer retention. After all, the more customers, the better, right? Wrong. This idea is supported by a number of false premises, such as: customer retention will take care of itself once customers come to my business, they won’t bother looking elsewhere customer retention isn’t as essential as customer acquisition In reality, customer retention requires concentrated effort, since customers typically have no p

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DMG Consulting

JULY 28, 2023

DMG’s Donna Fluss shares some tips on navigating the CCaaS market! Donna Fluss July 28, 2023 The Contact Center as a Service Market is highly competitive with many vendors. Donna discusses what to look for when selecting a CCaaS vendor. The post DMG’s Donna Fluss shares some tips on navigating the CCaaS market! appeared first on DMG Consulting.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

ClearAction

JULY 28, 2023

Good Customer Experience: CX Day 2023 Lynn Hunsaker Really good customer experience grows prosperity of customers, employees, and organizations in tandem. This is the focus of CX Day 2023 ! A good customer experience team is a catalyst to foster a positive, holistic customer focus across the entire organization, one that is informed by data and designed with empathy in order to deliver win-win outcomes that help everyone achieve success.

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24-7 InTouch

JULY 28, 2023

IntouchCX delivers leading-edge fraud protection with our proprietary AI-enabled automation technology, ensuring the trust and safety of gig economy brands and their consumers. A leading North American online delivery technology platform needed our help reducing financial loss due to fraud and streamlining their fraud identification and prevention processes.

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Technology 52

Hodusoft

JULY 28, 2023

HoduCC: A Standout Contender in The Capterra Shortlist for Call Center Software In today’s rapidly evolving customer service and communication landscape, companies are continually seeking cutting-edge call center software solutions to enhance their customer interactions. Over the years, HoduCC has emerged as one of the leading call center software solutions providers amongst the most prestigious contenders in the industry.

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call center software Call Center Interactive Voice Response contact center solutions 52

24-7 InTouch

JULY 28, 2023

Resources The Value Of Investing In Loyal Customers 8 ways customers interact and engage with your brand on social The post The Power of Positivity: How Effective Social Media Moderation Enhances Brand Reputation appeared first on IntouchCX.

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

CSM Magazine

JULY 28, 2023

Relocating an office can be a daunting task not just for you, the handler, but also for your team. On the bright side, this transition also presents a unique slash opportunistic phase to further motivate your employees! We’ve curated a list of tried and tested strategies to help you ensure that your team is not just ready but excited and enthusiastic about this big move.

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CSM Magazine

JULY 28, 2023

Ever wondered why shopping at your favorite store just feels right? Or how that online platform seems to suggest exactly what you need? That’s the power of psychology in customer service. More and more businesses are turning to psychological principles to elevate their customer experiences to levels unheard of a decade ago. This fascinating integration of psychology into our daily transactions isn’t just about better business—it’s reshaping entire industries and influencing rec

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CSM Magazine

JULY 28, 2023

The accelerating shift to a digital world is compelling businesses to rethink their customer experience strategy. Xavier Martin, Vice President, Market Development at Alcatel-Lucent Enterprise , explains. Companies face the challenge of balancing new communication habits driven by electronic media and social networks while maintaining the tangible warmth of person-to-person exchanges.

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Interactive Voice Response Management Self service Enterprise 52

CSM Magazine

JULY 28, 2023

The commercial landscape of today is fast-paced and ever-evolving, and businesses are continuously searching for new ways to gain a competitive advantage over their rivals. In virtually every case, that necessitates leveraging innovative cutting-edge technologies to improve their customer experience, and residential proxies have emerged as one such technology.

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Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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