ShepHyken

JUNE 11, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. B2B Customer Experience Examples: Think Like A B2C by Dan Gingiss (Dan Gingiss) While B2B businesses are technically providing products and services to companies, they are selling to individual buyers who are consumers.

B2B 156

B2B Customer Service B2C Advertising 156

JivoChat

JUNE 11, 2023

Learning how to make an online store may be simpler than most people think as long as you can count on efficient tools. It’s possible to find several solutions on the internet that were developed to help you create an ecommerce website without having to know how to code or being a design expert. Besides creating a website, you also need to plan how to make your business idea viable.

B2B 75

B2B Sales Analytics Marketing 75

CSM Practice

JUNE 11, 2023

If you’ve been in the Customer Success profession long enough, you should have had the opportunity to be part of an account reassignment. Either on the receiving or the giving end. This is an inevitable yet important part of the customer journey. However, it is often overlooked by processes not being built out for it. There are a few reasons for this, but one of which is that account reassignments are, in my opinion, one of the most overly complicated processes in the Customer Success space.

Accountability 59

Accountability CRM Management Personalization 59

SmartKarrot

JUNE 11, 2023

Whether you are from a hi-tech industry or not, project management is the fundamental building block to any company’s operation. The goal of organized project management is to execute the project in the most efficient way through the right use of resources, delegation, communication, and prioritization. Jira, a popular software for project management, has been around for a long time.

Management 10

Management Enterprise Finance B2B 10

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