Brad Cleveland Blog
AUGUST 31, 2023
AI is dramatically transforming customer service. The opportunities – and risks – are unprecedented. As we leap into the future, literally by the day, how do you ensure your organization is keeping up? Or better yet, how do you lead the … Continue reading → The post Future-Proof Your AI-Powered Customer Service appeared first on Brad Cleveland.
ShepHyken
AUGUST 31, 2023
This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. They write about how improving customer journeys increases business growth. When simply surviving in the saturated e-commerce market is a struggle, achieving business growth might just feel impossible.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
AUGUST 31, 2023
Sometimes your customers have to wait. You would rather that wasn’t necessary, but it is reality. So, rather than ignoring this fact, I wanted to discuss how you can make waiting less terrible for your customers. Waiting is not ideal. But given that customers are waiting, what strategies can you deploy to make that waiting feel less terrible? Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!
C3Centricity
AUGUST 31, 2023
Introduction: [Capture the reader’s attention by highlighting the significance of exceptional customer service in today’s competitive business landscape. Emphasize how going the […] The post Going the Extra Mile: Delivering Exceptional Customer Service first appeared on c3centricity.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cyara
AUGUST 31, 2023
International toll and toll-free phone number testing is crucial to protect one of your key customer contact channels. Businesses today rely on multiple contact channels to give customers options, and to provide a level of self-service.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
MiaRec
AUGUST 31, 2023
Are you considering purchasing MiaRec’s Conversation Intelligence platform but are wondering what happens once you sign the contract? You might have been burnt in the past by a bad onboarding experience and are asking yourself what you should expect in the next steps regarding technical implementation, onboarding, training, and support.
The Northridge Group
AUGUST 31, 2023
Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. We’ve seen companies that return to the core focus of people, process, and technology have not only adapted but thrived—realizing tangible improvements in customer service, reduced costs, and increased efficiencies within their contact center operation, as well as a bump in the overall experience.
Outsource Consultants
AUGUST 31, 2023
Saint Louis Park, MN, August 31, 2023 – For the fourth year in a row, Outsource Consultants is proud to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. Paul Business Journal’s 2023 Fast 50 list. This list contains the fastest-growing private companies in the Twin Cities and is based on revenue growth over the past three years.
The Northridge Group
AUGUST 31, 2023
Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. We’ve seen companies that return to the core focus of people, process, and technology have not only adapted but thrived—realizing tangible improvements in customer service, reduced costs, and increased efficiencies within their contact center operation, as well as a bump in the overall experience.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
OctopusTech
AUGUST 31, 2023
Are you a business looking for a way to grow your customer base in your local area? But what is the way to grow a business in a local area? Do you need Local SEO? Local SEO is the way of optimizing your website for local searches. Because around 46% Of people search on Google with local intent, with local SEO, you can get more local customers, improve your brand visibility, and increase revenue and sales.
Jon Arnold
AUGUST 31, 2023
Did more video and speaking than writing in August, so this is a short digest. Just two public writeups to share, so hopefully you can read ‘em both if you haven’t already! MWC Shanghai - Three Key Perspectives , RCR Wireless, Aug. 1 North Carolina Electric Cooperatives Conference - Quick Take and Pix , my blog, Aug.
JustCall
AUGUST 31, 2023
We’re excited to unveil enhanced capabilities being added to the JustCall x Zapier integration. Our native integration with Zapier helps create seamless and automated workflows across various business applications your cloud phone system is linked with. The updated JustCall x Zapier integration is designed to boost productivity and optimize customer communications.
CSM Magazine
AUGUST 31, 2023
Inbound call centers are crucial in any business as they serve as the first point of contact for consumers seeking assistance or information about a particular product or service. An inbound call center is a type of customer service center where agents receive incoming calls from customers who need assistance with a product or service. Inbound call centers are responsible for handling a variety of customer inquiries, such as technical support, billing questions, order processing, and general cus
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Help Scout
AUGUST 31, 2023
In this article, we'll cover the most current statistics related to ecommerce. From market share and growth projections to consumer behavior, we'll cover a wide range of data you can use to inform your business or marketing strategy.
CSM Magazine
AUGUST 31, 2023
The introduction of GA4 has revolutionized the way we understand and interpret user behavior on our websites. The new platform presents a fresh take on analytics, providing both marketing and business professionals a more sophisticated, streamlined way to analyze customer data. It offers a variety of new features and functionalities that empower users to extract more nuanced insights.
Help Scout
AUGUST 31, 2023
Lessons and examples from entrepreneurs who have shared their experiences in building strong teams.
Brad Cleveland Blog
AUGUST 31, 2023
AI is dramatically transforming customer service. The opportunities – and risks – are unprecedented. As we leap into the future, literally by the day, how do you ensure your organization is keeping up? Or better yet, how do you lead the … Continue reading → The post Future-Proof Your AI-Powered Customer Service appeared first on Brad Cleveland.
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
SmartKarrot
AUGUST 31, 2023
Image Source According to Survey Sparrow, the top five companies in the market maintain a customer retention rate of 94%. If it is any indication, the secret to a thriving business is retaining key existing customers with consistent effort. While every company intends to grab more business from existing clients, the key account management playbook can help streamline these efforts.
AWS Machine Learning
AUGUST 31, 2023
As Artificial Intelligence (AI) and Machine Learning (ML) technologies have become mainstream, many enterprises have been successful in building critical business applications powered by ML models at scale in production. However, since these ML models are making critical business decisions for the business, it’s important for enterprises to add proper guardrails throughout their ML lifecycle.
AWS Machine Learning
AUGUST 31, 2023
As Artificial Intelligence (AI) and Machine Learning (ML) technologies have become mainstream, many enterprises have been successful in building critical business applications powered by ML models at scale in production. However, since these ML models are making critical business decisions for the business, it’s important for enterprises to add proper guardrails throughout their ML lifecycle.
Expert insights. Personalized for you.
52 
Let's personalize your content