Upstream Works

JULY 17, 2019

Earning a customer’s loyalty is the name of the game with customer experience management today. It’s a highly competitive marketplace – with a fickle customer landscape. Nowadays it’s so easy to shop around and compare offerings for the best deal.

Customer Care 60

Customer Care Contact Center Contact center software call center software 60

Aspect

JULY 17, 2019

Meet the Coach and Find Out appeared first on Aspect Blogs. Sessions will be offered from Monday, July 29 th through Wednesday, July 31 st. . The post Getting the Most from Aspect Via, Unified IP, and Advanced List Management?

Coaching 82

Coaching Management Contact center software contact center solutions 82

kommunicate

JULY 17, 2019

The post 5 Ways to Transform Customer Experience in Banking appeared first on Kommunicate Blog. The answer lies in providing a better customer experience in banking. Customer service remains the top reason for [.].

Banking 40

Banking Customer Experience Management Customer Service 40

NICE inContact

JULY 17, 2019

The post Going Mobile: Building a Remote Workforce appeared first on NICE inContact Blog. Take advantage of Frontline Group’s tips, tricks, and techniques to build a strong remote workforce and implement an outstanding company culture. Stream the webinar now.

Contact center software 54

Contact center software Contact Center outsourcing Best practices 54

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

Chatbots

Call Experts

JULY 17, 2019

More Blogs Menu. Consider the customer experience a priority for your business to increase customer retention and loyalty. Growing brands need to connect customer sentiments to a seamless customer journey to build a unique experience for new and existing customers. . Impact of Customer Experience on Churn and Retention.

Customer Experience 66

Customer Experience Customer retention outsourcing Call Center 66

Eptica

JULY 17, 2019

These work in complementary ways, as explained in this previous blog , Text analytics is an extremely powerful tool to uncover insights from unstructured data , such as open - ended comments , emails , chat and social media.

Best practices 58

Best practices Analytics Feedback Banking 58