ClientSuccess

OCTOBER 12, 2020

If there is one thing that customer success managers have learned throughout the ups and downs of 2020, it’s that there is no such thing as being too prepared. The SaaS industry has gone through a ton of instability this year, and seasoned CSMs know that this time of change is far from over.

Journey mapping 59

Journey mapping SaaS Accountability Metrics 59

HelpCrunch

OCTOBER 12, 2020

The post Knowledge Management: Definition, Importance, and 5 Leading Processes appeared first on HelpCrunch blog. Your team creates products and services thanks to the knowledge they have, you know the clients’ needs, so you can engage them and [ … ].

Management 118

Management 118

NobelBiz

OCTOBER 12, 2020

The CS Week event is a good occasion to take the pulse of the industry. The 2020 pandemic showed us the weak links in our technological workflow and forced the entire contact center niche to reinvent itself in order to survive. Let`s see how the future looks like. showed brought up Let`s talk about the latest developments and technologies.

Contact Center 69

Contact Center Technology 69

Lumoa

OCTOBER 12, 2020

While there will be a larger marketing blast and a feature in a product blog, support personally lets the requesting customers know so they can immediately derive value from the feature they wanted. The company recognizes the customer as a super fan, and sends them coupons and swag as a thank you for the positive recognition.

Feedback 83

Feedback Customer centricity Surveys Sales 83

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

Chatbots