ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. In today’s fast-paced business landscape, providing exceptional customer service is paramount to the success of any organization.

Customer Service 156

Customer Service Employee engagement Chatbots Morale 156

kommunicate

AUGUST 18, 2023

Last Updated on August 18, 2023 Product adoption, Engagement and Retention are three key ingredients in growing a business, especially one through the Product-Led Growth Model. If you want to succeed, you need to score high in each of these departments. Chatbots can be pivotal in scoring here, and we are going to tell you [.] The post Chatbots Propelling Adoption, Engagement and Retention in Product-Led Growth appeared first on Kommunicate Blog.

Chatbots 96

Chatbots Management 96

AnomalySquared

AUGUST 18, 2023

In the rapidly evolving landscape of e-commerce, businesses are often tempted to focus solely on digital channels and self-service solutions to cater to their customers' needs. While these technological advancements undoubtedly enhance efficiency, they cannot replace the human touch that call centers provide. Despite the prevalence of live chat and chatbots, call centers remain an essential component of the e-commerce industry.

Call Center 89

Call Center Chatbots Self service Technology 89

Cisco - Contact Center

AUGUST 18, 2023

SAP availability has traditionally been measured based solely on whether the application is up and running, commonly referred to as uptime or system availability.

Metrics 94

Metrics 94

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

LiveVox

AUGUST 18, 2023

As customer care managers and directors in the retail customer experience space, staying up-to-date with the latest trends is crucial for providing exceptional service. The year 2023 has brought exciting developments that are reshaping the customer care landscape for consumers everywhere. In this article, we’ll explore the top customer care trends that are revolutionizing the […] The post 11 Customer Care Trends That Have Shaken Things Up in 2023 appeared first on LiveVox.

Customer Care 72

Customer Care Customer Experience Management 72

OctopusTech

AUGUST 18, 2023

In today’s digital world, a website represents an essential component of any business’s system. However, there is more to developing a website professionally than just putting some pages together. Hiring a skilled custom web development company is your best choice for creating a functional and exciting website. When you work with experts, they’ll take the time to learn about your company and its goals so that they can create a site that’s customized for you, and they̵

Construction 62

Construction Engineering APIs Enterprise 62

Interaction Metrics

AUGUST 18, 2023

  Customer interaction is the lifeblood of any company. It includes associates answering customers’ questions, staff engaging with prospects at the conference booth, and onboarding new customers. In short, customer interaction extends throughout the entire customer journey. And it includes a company’s surveys! A survey asks about a customer’s interactions, but it is also in itself an interaction.

Surveys 62

Surveys Feedback Metrics B2B 62

Cisco - Contact Center

AUGUST 18, 2023

Collaboration was key in the development of the platform In June 2022, Cisco announced plans to develop Cisco Full-Stack Observability (FSO) platform, expanding upon the foundations set by… Read more on Cisco Blogs

Metrics 66

Metrics 66

Concentrix

AUGUST 18, 2023

Download our latest whitepaper, The Future of Customer Loyalty, to discover what’s in store for the future of loyalty programs.

Management 62

Management 62

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

Netomi

AUGUST 18, 2023

Artificial intelligence today is a transformative reality. As pioneers in this realm, Netomi presents a comprehensive list of 58 conversational AI statistics. These figures not only highlight the growing influence of conversational AI and AI chatbots but also offer a glimpse into the future of human-machine interaction. Global Market and Industry Projections for AI and Chatbots By 2030, the global market for conversational AI is projected to reach $32.62 billion – Statista In 2021, 86% of

Chatbots 52

Chatbots Banking Real estate Finance 52

Inbenta

AUGUST 18, 2023

Find out how Conversational AI is helping financial institutions and banks improve customer service and automate a large number of tasks. Dig deeper into: Banking chatbot use cases types of chatbot. Examples of implementations in banking. Benefits for the industry. The post Chatbots in the Banking Industry appeared first on Inbenta.

Chatbots 52

Chatbots Banking Customer Service 52

CSM Magazine

AUGUST 18, 2023

As we approach the golden quarter, Moritz Weisbrodt, Co-founder of Alaiko , reveals some key ways to provide a robust post purchase experience. After an uncertain year for retailers, the upcoming golden quarter, covering everything from Halloween to Black Friday to Christmas, promises an opportunity to maximize sales, earn customer loyalty and win more customers through referrals.

Advertising 52

Advertising Feedback Sales Marketing 52

Inbenta

AUGUST 18, 2023

Discover in this ebook: Three smart solutions that can make an impact on your AI-powered customer service automation Case studies related to each solution Tips to choose the best technology to automate your customer service The post Customer Service Automation appeared first on Inbenta.

Customer Service 52

Customer Service Technology 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Jon Arnold

AUGUST 18, 2023

I recent engaged with Cresta for a two-part podcast series, talking with their executives about the growing role of AI in the contact center, its business value to them as a vendor, and how it helps improve customer service. The latest episode was just published by EM360 - the host of this series - where I was in conversation with Cresta’s co-founder and CTO, Tim Shi.

Contact Center 52

Contact Center Big data Customer Service 52

Inbenta

AUGUST 18, 2023

In this ebook, you’ll learn: Tips to efficiently frame the construction of your knowledge base. Methodological keys and feedbacks from live projets. Advice to continuously optimize your knowledge base. The post How to build an efficient knowledge base appeared first on Inbenta.

Construction 52

Construction Feedback Management 52

CSM Magazine

AUGUST 18, 2023

Retirement is a topic that often lies dormant in the minds of many until it’s nearly upon them. A heady blend of complacency, youthful exuberance, and an inherent tendency to avoid thinking about life’s eventualities has led countless individuals to sidestep the subject altogether. However, like a distant storm on the horizon, retirement approaches steadily, and the best time to prepare for it is when the skies are still clear.

Healthcare 52

Healthcare Education Marketing Management 52

Inbenta

AUGUST 18, 2023

What you’ll learn in this ebook: A quantified estimate of the outcomes you can expect from the deployment of an e-commerce bot. Clarification on the role conversational commerce should play in your conversion strategy. A list of best practices on how to deploy an e-commerce chatbot project. The post E-commerce: the bot as a product advisor and reassurance tool appeared first on Inbenta.

Chatbots 52

Chatbots Best practices 52

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

Cisco - Contact Center

AUGUST 18, 2023

This blog was written by Andre Heller, Program Director of Signpost.

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Inbenta

AUGUST 18, 2023

In this ebook, you’ll learn: Four ways bots can accelerate HR service automation Real-life examples of how companies have benefited from HR automation Tips to choose the best technology to automate your HR processes The post HR Service Automation appeared first on Inbenta.

Technology 52

Technology 52

Inbenta

AUGUST 18, 2023

Discover in this ebook: Current state of support New-generation of agent-assistance solutions Tips to improve your ticket management system Ways in which AI can contribute to improving case management and resolution times The post The Secret Ingredients to Manage Support Cases Successfully appeared first on Inbenta.

Management 52

Management 52

Inbenta

AUGUST 18, 2023

Benefits & features of Inbenta’s Neuro-Symbolic AI Do you need to launch a conversational AI project but have no data to start with? Are you looking for a short time-to-value to support customers? Discover Inbenta’s technology in-depth. This data sheet will provide you with: In-depth information about Inbenta’s technology Insights about hybrid Conversational AI approaches Benefits of choosing an explainable technology Examples of the technology’s behavior The post Conversational AI with no n

Technology 52

Technology Chatbots 52

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Feedback

Inbenta

AUGUST 18, 2023

In the last few years, chatbots have dramatically changed the way they operate and provide service to customers. They’ve gone from basic informational interfaces to complex solutions able to communicate with third-party systems. These changes, together with improvements in technology, have had a significant impact on self-service performance. What does this mean for businesses using an advanced, capable chatbot based on conversational AI?

Chatbots 52

Chatbots Self service Sales Metrics 52

Inbenta

AUGUST 18, 2023

DALLAS – August 8, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced the launch of an extensive Generative AI integration that will allow companies to develop and organize their content instantaneously, with minimal effort, and in a manner that supports the opportunity for oversight and increased compliance.

Chatbots 52

Chatbots Scripts Enterprise Customer Experience 52

Inbenta

AUGUST 18, 2023

Inbenta expands its customer experience platform beyond text, adding step-by-step tutorials to address changing consumer preferences DALLAS – August 15, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced its acquisition of Horizn, a provider of easy to embed interactive product demos, further expanding Inbenta’s customer experience platform.

Self service 52

Self service Chatbots Marketing Customer Experience 52