Beyond Philosophy

JANUARY 19, 2024

We want to hear from you. Simply record a video with your thoughts, ideas, reactions, lists, or whatever else you have to offer, and we might discuss it on the podcast. It’s called None of Us Are As Clever As All Of Us. To learn more, click here. Justin Stafford ( justin@customersmarts.co ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience.

Customer Experience 221

Customer Experience Finance Customer centricity Sales 221

Real Blue Sky

JANUARY 19, 2024

Kudos to Embrace Texas for hosting another fantastic “Santa’s Little Helper” event! The evening at Chase Oaks Church – Legacy Campus in Plano, TX, was a hit, bringing smiles to over 160 children from foster, adoptive, and kinship-care families. As supporters of Embrace Texas, we at Real Blue Sky were thrilled to see such joy and excitement.

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Cyara

JANUARY 19, 2024

In the world of customer service, you could argue that nothing matters more than efficiency. According to a survey by Genesys , 54% of customers say resolving their issue on the first try is the most important service outcome, while 50% say getting a fast response is their top priority. More respondents chose those two outcomes than any other, including friendly service, knowledgeable agents, and brand trustworthiness.

Contact Center 76

Contact Center Surveys Customer Service Interactive Voice Response 76

Cisco - Contact Center

JANUARY 19, 2024

Cisco is a longtime partner of the Black Hat NOC and 2023 was our seventh year supporting Black Hat Europe.

Management 93

Management 93

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

CSM Magazine

JANUARY 19, 2024

Business Administration is the lifeblood of any successful organization; it is the engine that drives growth, efficiency, and profitability. A strong foundation in business administration equips individuals with the necessary skills to navigate the complex world of business, making strategic decisions, managing people effectively, and maneuvering through the financial landscape.

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Finance Technology Engineering Management 59

kommunicate

JANUARY 19, 2024

Last Updated on January 19, 2024 To generalize or to specialize? Jack of all trades or master of One? These are the questions that plague a lot of techies throughout their careers, and it seems that AI tools too are not spared this question. In this article: We are of course talking about two of [.] The post GitHub Copilot vs. ChatGPT: Best AI Tool for Developers in 2024 appeared first on Kommunicate Blog.

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CSM Magazine

JANUARY 19, 2024

Online casinos have emerged as a transformative force, reshaping the way individuals experience the thrill of gambling. The digital realm offers a host of advantages that elevate the act of playing casino games to new heights. Whether you’re seeking convenience, a diverse array of games, or a dynamic gaming environment, the online casino experience offers a wealth of advantages that redefine the way people engage with the excitement and thrill of casino entertainment.

Entertainment 52

Entertainment Banking Technology Personalization 52

Brad Cleveland Blog

JANUARY 19, 2024

Managing customer feedback is ongoing. It’s a way of doing business, and you get better at it with practice. I recommend taking a good look at your feedback program at least once a quarter and, as you identify improvements, think … Continue reading → The post Customer Feedback: Innovate, Realign and Read Between the Lines appeared first on Brad Cleveland.

Feedback 49

Feedback Management Surveys Contact Center 49

Certified Languages International

JANUARY 19, 2024

Through on-demand video interpretation platforms, online American Sign Language (ASL) interpreter services allow deaf and hard-of-hearing users to securely access a sign language interpreter within seconds. This provides real-time communication for meetings, appointments, webinars, interviews, calls, and more through any internet-connected device. ASL Video Interpreter Services At CLI, our talented team of ASL interpreters relies on the user-friendly MERFi platform to provide secure and reliable

Healthcare 40

Healthcare Accountability Personalization 40

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

Brad Cleveland Blog

JANUARY 19, 2024

Managing customer feedback is ongoing. It’s a way of doing business, and you get better at it with practice. I recommend taking a good look at your feedback program at least once a quarter and, as you identify improvements, think … Continue reading → The post Customer Feedback: Innovate, Realign and Read Between the Lines appeared first on Brad Cleveland.

Feedback 26

Feedback Management Surveys Contact Center 26

Certified Languages International

JANUARY 19, 2024

As organizations aim to serve increasingly diverse populations across languages and cultures, video remote interpreting (VRI) has emerged as an essential communication solution. VRI services provide instant visual access to interpreters. Visual cues combined with accurate language interpretation promote enhanced understanding between all parties. Get access to on-demand & scheduled video interpreting in seconds with CLI What Is Video Remote Interpreting?

Personalization 40

Personalization Technology 40

AWS Machine Learning

JANUARY 19, 2024

In this post, we demonstrate how to use neural architecture search (NAS) based structural pruning to compress a fine-tuned BERT model to improve model performance and reduce inference times. Pre-trained language models (PLMs) are undergoing rapid commercial and enterprise adoption in the areas of productivity tools, customer service, search and recommendations, business process automation, and content creation.

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Metrics Scripts Benchmark Enterprise 95