Vcaretec
AUGUST 8, 2023
Outsourcing customer service is something that the majority of new business owners are wary of, and for good reason. The main channel via which you communicate with your clients is through customer service, thus it can't be good for your brand, to put it mildly. However, good customer support outsourcing won't sacrifice quality and may, in many cases, enhance your service.
ShepHyken
AUGUST 8, 2023
CX is the abbreviation for customer experience. Somehow, someone decided X is a better abbreviation for experience than E is. Regardless, I’ve started seeing the X being used in other ways. For example, there is UX, or user experience , which is the experience the customer has with your products and services. Here are some others that you may have heard of: EX is to employees as CX is to customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
AUGUST 8, 2023
While customer service is important, experience management can create long-lasting, positive experiences that keep customers returning and workers productive.
Lumoa
AUGUST 8, 2023
Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Helpware
AUGUST 8, 2023
For companies looking to outpace the competition, crafting the perfect product or service is only half the battle. To win—and stay winning—businesses must then strategically earn a steady flow of customers. Achieving this, of course, is multifaceted. It requires a brand to present itself as both approachable and of top-tier customer service. Unfortunately, however, many businesses tend to fixate on honing their sales department so much that their customer support falls to the wayside.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Amplifai Coaching Category
AUGUST 8, 2023
Learn how FCR drives operational efficiency, cost savings, agent retention, and customer satisfaction. Discover strategies to improve your call center's FCR, the common mistakes to avoid, and a whole lot more!
Cyara
AUGUST 8, 2023
At its core, the customer experience survey is an incredibly beneficial tool that gives businesses the information they need to improve and iterate their products and processes, reduce complaint volumes, connect with customers and engage employees.
JivoChat
AUGUST 8, 2023
Wix ecommerce platform has been one of the most popular platforms for creating online stores for years, and this hasn’t changed in 2023. Many reasons explain that, like an easy-to-use website builder, management, sales, and marketing tools. Another benefit is you don’t have to know how to code or design to build your ecommerce and start a new business.
ConvergeOne
AUGUST 8, 2023
In a pre-cloud world, the next steps were fairly trivial: select a front-end programming framework, get to work and let the team know when you’re done. The technology decisions beyond the UI were largely ignored—database, operating system, security, disaster recovery, etc.—since those were already in place and essentially transparent to the end user.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
SQM Group
AUGUST 8, 2023
We discuss how and why body language can really influence the way a customer perceives their interaction with an agent over the phone.
Cisco - Contact Center
AUGUST 8, 2023
Compliance risk mitigation is arguably the most important strategic priority for banks, insurers, and wealth management institutions.
customer sure
AUGUST 8, 2023
We’re excited to announce that we’re now the chosen customer feedback software provider for Covéa Insurance. Operating throughout the UK market offering commercial and personal lines insurance, Covéa Insurance serves a variety of customers and as such, needed a comprehensive solution to survey customers and obtain their valuable feedback. Following a tender process, CustomerSure were chosen to elevate their Voice of the Customer program to the next level.
Interaction Metrics
AUGUST 8, 2023
Use our calculator to determine your own survey sample size. Plus, we provide a quick explainer on how to use sampling to improve your customer experience program and rein in fees. Clients ask me these questions all the time: “For a precise analysis, won’t it be expensive to examine every customer comment?” “How can we get most of our customers to take our survey?
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
AWS Machine Learning
AUGUST 8, 2023
Amazon SageMaker offers several ways to run distributed data processing jobs with Apache Spark, a popular distributed computing framework for big data processing. You can run Spark applications interactively from Amazon SageMaker Studio by connecting SageMaker Studio notebooks and AWS Glue Interactive Sessions to run Spark jobs with a serverless cluster.
Cisco - Contact Center
AUGUST 8, 2023
Let’s continue the journey I started in my first blog about Cisco, AI and automation. In it, I focused on our zero-touch RMA notification tool.
Concentrix
AUGUST 8, 2023
In this recap of Born Digital episode six, we explore the role voice of the customer plays in digital transformations, ensuring impactful connections.
Cisco - Contact Center
AUGUST 8, 2023
Identifying the Need In today’s rapidly evolving digital landscape, Channel Partners face many challenges.
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Concentrix
AUGUST 8, 2023
Learn how generative AI is transforming the VOC landscape, helping companies move from feedback management to enterprise intelligence.
Babelforce
AUGUST 8, 2023
Wenn es um den Kundensupport geht, ist es nie ideal, einen Anruf ohne Vorbereitung zu beantworten. Aber es wäre nicht wirklich praktisch, wenn der Callcenter-Manager jeden Agenten überwachen und ihm beibringen würde, wie er jeden Kunden richtig anspricht. Zum Glück ist das Anrufflüstern die zweitbeste Lösung (und weit weniger nervtötend!) Anrufflüstern ist eine Technologie, die es ermöglicht, dem Agenten kurz vor oder während eines Anrufs Informationen zu übermitteln, ohne dass der Kunde davon e
ConvergeOne
AUGUST 8, 2023
In a pre-cloud world, the next steps were fairly trivial: select a front-end programming framework, get to work and let the team know when you’re done. The technology decisions beyond the UI were largely ignored—database, operating system, security, disaster recovery, etc.—since those were already in place and essentially transparent to the end user.
Babelforce
AUGUST 8, 2023
Wenn es um den Kundensupport geht, ist es nie ideal, einen Anruf ohne Vorbereitung zu beantworten. Aber es wäre nicht wirklich praktisch, wenn der Callcenter-Manager jeden Agenten überwachen und ihm beibringen würde, wie er jeden Kunden richtig anspricht. Zum Glück ist das Anrufflüstern die zweitbeste Lösung (und weit weniger nervtötend!) Anrufflüstern ist eine Technologie, die es ermöglicht, dem Agenten kurz vor oder während eines Anrufs Informationen zu übermitteln, ohne dass der Kunde davon e
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Helpware
AUGUST 8, 2023
For companies looking to outpace the competition, crafting the perfect product or service is only half the battle. To win—and stay winning—businesses must then strategically earn a steady flow of customers. Achieving this, of course, is multifaceted. It requires a brand to present itself as both approachable and of top-tier customer service. Unfortunately, however, many businesses tend to fixate on honing their sales department so much that their customer support falls to the wayside.
Vistio
AUGUST 8, 2023
You’ve probably heard the adage that contact center planning is about having the right people, in the right place, at the right time. Having a clear and repeatable process and timeline positions you to achieve that goal.
Win the Customer
AUGUST 8, 2023
Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. In today’s hyper-competitive business landscape, understanding and meeting customer expectations is paramount for success. Customer feedback is a goldmine of insights that can drive improvements in products, services, and overall experience.
Genroe
AUGUST 8, 2023
Generative AI is transforming customer success, but how can businesses ensure it's used ethically? The post AI And Customer Success: Navigating The Ethics of Trust appeared first on Genroe | Customer Experience | Net Promoter Score.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
24-7 InTouch
AUGUST 8, 2023
In the rapidly evolving gaming industry, one factor stands out as a key differentiator: the quality of the player experience. With gamers becoming increasingly discerning, it’s crucial for gaming brands to prioritize a player-centric approach in order to show players they are heard and valued. This will increase satisfaction and brand loyalty.
CSM Magazine
AUGUST 8, 2023
Open Enrollment season is upon us. As an employer, this is more than just another round of paperwork. It’s your opportunity to guide your employees in making informed decisions about their health coverage. Navigating through the different medical packages can be daunting, especially for those unfamiliar with insurance terminology. This is where you come in – armed with clear communication, valuable guidance, and a solid understanding of open enrollment basics.
Vcaretec
AUGUST 8, 2023
Email support services might help your organization grow significantly. You can make sure that client queries are promptly and correctly addressed by having an expert support team manage your emails. Additionally, by giving clients timely, individualized replies and swiftly addressing their difficulties, email support outsourcing services may help in fostering a sense of trust with them.
Expert insights. Personalized for you.
98 
Let's personalize your content