Balto
JULY 5, 2023
It feels like AI is no longer escapable, if it ever was. The surge in coverage and popularity of tools like chatGPT, Dall-E, and others in the past year has pushed AI’s capabilities to the forefront of questions and decisions happening in business as you read this. The contact center is no different. AI has taken our industry by storm and shows no signs of slowing down.
CCNG
JULY 5, 2023
Throughout my career I’ve had the opportunity to lead and network with some amazing individuals and from time to time they have asked what it takes to move from Manager to Director. I think it’s one of the hardest transitions. I’ve seen plenty of individual contributors get promoted to managers, not because they are solid leaders but because they are great contributors.
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Bill Quiseng
JULY 5, 2023
QUI QUOTE: A customer complaint is a gift. Take the perspective that your customers complain because they want to help your business. Otherwise, they would say nothing and walk away, intent on never returning. A customer may not always be right. But they are always your customer. Do whatever it takes to make them feel right. Listen and allow the customer to vent.
Fonolo
JULY 5, 2023
Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible. Here’s your complete guide to improving customer perception of your business.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
kommunicate
JULY 5, 2023
Last Updated on July 5, 2023 One purchase. Two scenarios. Imagine you buy the latest iPhone from an eCommerce store, and are returning to buy an accessory. Scenario 1: You get a welcome message as soon as you login that says, “Welcome back John! We are so glad to meet you. What do you want [.] The post Personalization At Scale: How Chatbots Can Drive Personalized Customer Experiences appeared first on Kommunicate Blog.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Jon Arnold
JULY 5, 2023
This isn’t really an ICYMI post, and if you’re still wondering about what Avaya’s prospects look like, I think you’ll find my analysis a good read. I was offline all last week, and actually wrote this right after Avaya’s ENGAGE event in Orlando, so it was done before most of the subsequent writeups came out. For reasons unbeknownst to me, BCStrategies couldn’t get my writeup published until last Friday - right before the holiday weekend, when everyone is heading to the beach or a bbq.
Connect
JULY 5, 2023
‘Optichannel’ as the next generation of omnichannel. Give your customers what they want with optichannel contact centre capabilities. Modern consumers are demand and discerning. They want choice. They want a seamless customer experience (CX). And, most importantly, they want to dictate their own path to fulfilment. Is your contact centre equipped to give them what they want?
JivoChat
JULY 5, 2023
If you are a LinkedIn user and want to discover how to change LinkedIn URL, we have good news for you: it just takes a few clicks. The LinkedIn profile has become an important asset for getting a new job. The platform is used by recruiters from industries of different sectors all over the world to evaluate candidates. Therefore, it has become a common practice to ask candidates to insert their LinkedIn URLs in their curriculum vitae.
AWS Machine Learning
JULY 5, 2023
Amazon Polly is a service that turns text into lifelike speech. It enables the development of a whole class of applications that can convert text into speech in multiple languages. This service can be used by chatbots, audio books, and other text-to-speech applications in conjunction with other AWS AI or machine learning (ML) services. For example, Amazon Lex and Amazon Polly can be combined to create a chatbot that engages in a two-way conversation with a user and performs certain tasks based o
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Concentrix
JULY 5, 2023
Discover the transformative power of Gen AI and large language models. Explore its potential, use cases, and how it can reimagine CX.
Hodusoft
JULY 5, 2023
HoduSoft Honored with GetApp Category Leaders 2023 Award for Exceptional Performance in Multiple Software Categories HoduSoft has once again proven its excellence by achieving yet another prestigious award, “ GetApp Category Leaders 2023 ”. This award not only showcases the continuous commitment to innovation and exceptional software solutions but also solidifies HoduSoft’s position as a leader in the industry, emphasizing their commitment to delivering top-notch products and services.
Concentrix
JULY 5, 2023
Get the lowdown on what is experience design and discover the power of human-centered design. Start designing the future of CX.
Education Services Group
JULY 5, 2023
Every customer journey map is a little bit different (or a lot different) depending on many factors, but one thing they all have in common is the end of the contract term. Eventually, subscriptions come up for renewal, and that’s when the customer decides if they want to continue their relationship with you or cut ties indefinitely. Obviously, we’d prefer they renew without even thinking about it.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Nuance
JULY 5, 2023
… Nuance tops KLAS report comparing Clinical Documentation Integrity (CDI) vendors Read More » The post Nuance tops KLAS report comparing Clinical Documentation Integrity (CDI) vendors appeared first on What’s Next blog.
Cisco - Contact Center
JULY 5, 2023
In part 1 of this series, “ Generative AI: State of Play, Part 1 ,” we examined some key topics regarding Generative AI.
AWS Machine Learning
JULY 5, 2023
Predictive maintenance is critical in automotive industries because it can avoid out-of-the-blue mechanical failures and reactive maintenance activities that disrupt operations. By predicting vehicle failures and scheduling maintenance and repairs, you’ll reduce downtime, improve safety, and boost productivity levels. What if we could apply deep learning techniques to common areas that drive vehicle failures, unplanned downtime, and repair costs?
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