Cyara

FEBRUARY 13, 2024

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. Cyara Number Trust is the first purpose-built solution that offers organizations a streamlined and faster way to conduct full, end-to-end tests across every major global, mobile network, covering all of the main third-party spam filters.

Technical Support 76

Technical Support Contact Center Healthcare Sales 76

ShepHyken

FEBRUARY 13, 2024

Functionality versus customer experience: Do they belong together? Yes! And here’s a story to make the point:  Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more! Both guys live in the same neighborhood. They both drive downtown to work.

Customer Experience 341

Customer Experience Transportation Airlines Customer Service 341

24-7 InTouch

FEBRUARY 13, 2024

Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico. IntouchCX and Beliveo are leaders in the customer care industry, focused on pairing the highest customer experience with best-in-class technology. This partnership is designed to support the growing need for globally diverse customer service solutions while leveraging a people-driven culture, and operationa

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. Features are inputs to ML models used during training and inference. For example, in an application that recommends a music playlist, features could include song ratings, listening duration, and listener demographics.

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Accountability Government Engineering Scripts 104

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Lumoa

FEBRUARY 13, 2024

Lumoa’s biggest features for 2023 Another year down! Crazy how time flies. And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! So let’s get started counting down our top features of the year, starting with… GPT Summaries Lumoa can now summarize thousands of feedback at the push of a button: Save time – No longer need to read feedback one by one Reporting made easy – C

Feedback 83

Feedback Accountability Management Personalization 83

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer. The Custometrs’ Need for Continuous Improvement The only constant in business today is change! And customers expect businesses to be constantly adapting and preparing for their future needs.

Feedback 90

Feedback Surveys Marketing Customer Experience 90

Cisco - Contact Center

FEBRUARY 13, 2024

Being yourself is something that, for me, is key to being successful. One of the things that I love the most about working at Cisco is that I can be my true self.

Customer Experience 98

Customer Experience 98

Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. As a contact center leader, the top agents you hire, train, and manage are the clutch players. They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction.

Contact Center 88

Contact Center Gamification Coaching Feedback 88

Helpware

FEBRUARY 13, 2024

Understanding customers' needs is the main aim of customer service automation. Modern businesses are on the lookout for new methods that will make their customer support more personalized and tailored. Even simple but AI-powered customer feedback surveys can help your business improve your customer care process and become better than your competitors.

Customer Service 85

Customer Service Self service Customer Care Surveys 85

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Cisco - Contact Center

FEBRUARY 13, 2024

It happens to everybody. You purchase a new bit of technology, and there are features and functionalities that you just aren’t aware of.

Technology 93

Technology Engineering 93

AnswerConnect

FEBRUARY 13, 2024

This blog explores the comparison between customer service and customer experience strategies and how combining both can be your recipe for success. The post Business navigation: Decoding customer service vs customer experience. appeared first on AnswerConnect Blog.

Customer Experience 77

Customer Experience Customer Service Customer retention 77

Cisco - Contact Center

FEBRUARY 13, 2024

I’m on the heels of another incredible week of Cisco events—this time with our customers and partners at Cisco Live EMEA.

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SQM Group

FEBRUARY 13, 2024

In 2024, several key advancements will transform business-customer connections, merging technology and the human touch to boost customer experience.

Contact Center 81

Contact Center Technology Customer Experience 81

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Cisco - Contact Center

FEBRUARY 13, 2024

This is Part I of a three-blog series on solutions to overcome challenges associated with bridging the digital divide.

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SmartAction

FEBRUARY 13, 2024

Having a strong order management strategy can be a key differentiator for businesses. Businesses who thrive at building robust, complete customer journeys harness the power of automation to build self-service solutions in their order management strategy. Here you’ll learn best practices in building order management automation, while drawing insights from industry leaders like TechStyle and DSW.

Best practices 63

Best practices Virtual Agent Management Chatbots 63

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Amplifai Coaching Category

FEBRUARY 13, 2024

Discover how FCR enhances operational efficiency, cost savings, agent retention, and customer satisfaction. Gain insights into strategies for improving your call center's FCR, sidestepping common mistakes, and leveraging AI Coaching software for transformative results.

First call resolution 52

First call resolution Best practices Coaching Call Center 52

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

CSM Magazine

FEBRUARY 13, 2024

In the spirit of St. Valentine’s Day, it’s the perfect occasion to fall in love with exceptional customer service practices that make your clients swoon. As a customer service manager, you’re in a unique position to foster relationships that leave a lasting impression of warmth and personalized care, making every interaction feel like a St.

Customer Service 52

Customer Service Scripts Feedback Personalization 52

Vistio

FEBRUARY 13, 2024

In the quest to understand where consumers decide to invest their money, the battle often lies between the allure of an unbeatable deal and the promise of an exceptional experience.

Customer Service 52

Customer Service Best practices Customer Experience 52

CSM Magazine

FEBRUARY 13, 2024

In the rapidly evolving world of online gambling, Mostbet stands out as a premier sports betting app, offering an extensive array of betting options to enthusiasts around the globe. From the excitement of live betting to the convenience of a user-friendly mobile app, Mostbet caters to both seasoned bettors and newcomers alike. This comprehensive platform not only provides a wide variety of sports and events to place bets on but also ensures that users can enjoy an engaging and dynamic betting ex

Marketing 52

Marketing Banking Accountability Technology 52

Cisco - Contact Center

FEBRUARY 13, 2024

For more than a decade, Cisco has participated at DISTRIBUTECH International , the premier annual event for utilities, technology providers, and industry leaders in the transmission and distribution… Read more on Cisco Blogs

Technology 52

Technology 52

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Feedback

CSM Magazine

FEBRUARY 13, 2024

The digital revolution has brought a range of benefits to many people’s lives. From improved internet connectivity across the world, to smartphones that do anything a computer used to be able to do, ordering almost anything at the touch of a button, internet banking from your phone, to playing classic casino games without even having to leave your home.

Banking 52

Banking Engineering Technology 52

JustCall

FEBRUARY 13, 2024

Are you finding Kixie’s limitations challenging? You’re not alone. While it offers basic features, limitations like missing deeper integration, lack of advanced analytics, or a clunky interface can hold you back. Maybe it does not fit your budget too. But compromising functionality shouldn’t be the answer, right? The good news is there are excellent Kixie auto dialer alternatives available that can plug those efficiency gaps and empower your team.

Interactive Voice Response 52

Interactive Voice Response voip CRM Coaching 52

CSM Magazine

FEBRUARY 13, 2024

Founded in 1905, Benenden Health provides affordable healthcare services to over 860,000 members across the UK. But as demand grew and its member base diversified, this nonprofit mutual realised it needed to upgrade its customer contact infrastructure to continue delivering exceptional service. By implementing an innovative CX platform from Genesys Cloud with support and guidance from our specialists here at Sabio , Benenden gained capabilities to unify member interactions, tap data for personal

Healthcare 52

Healthcare Multichannel APIs Chatbots 52

Vistio

FEBRUARY 13, 2024

What are the actionable steps to create a genuine pathway to career advancement for the valuable team members in your contact center?

Contact Center 52

Contact Center Best practices 52

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

Journey mapping

5CA

FEBRUARY 13, 2024

In the fast-evolving industry of gaming, the integration of AI into Player Support has become more than just a trend—it's a transformative force to enhance player experience.

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Cisco - Contact Center

FEBRUARY 13, 2024

Hello! What a whirlwind.

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Totango

FEBRUARY 13, 2024

On this Valentine’s Day, we’re excited to share in the love ! TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products!

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