SmartAction
JUNE 30, 2023
When it comes to customer service, most people believe that good customer service means receiving timely assistance to resolve any issues that may arise with a product or service. However, there is a deeper definition of customer service that many people fail to consider, and that is the overall customer experience. To understand this better, let’s look at an example.
Cisco - Contact Center
JUNE 30, 2023
Welcome to The U. , a new expert-led technical video series from the masterminds behind Cisco U. , our new digital tech learning experience.
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MiaRec
JUNE 30, 2023
Disclaimer : The information provided on this website is not, and is not intended to, constitute legal advice. This article is for general informational purposes only. Contact centers have to follow compliance regulations to protect their customers’ data and avoid serious consequences, such as heavy fines and/or jail time. For contact centers in the healthcare industry, this also means following the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Cisco - Contact Center
JUNE 30, 2023
As businesses move further into their digital transformation journey, the complexities of cloud security will continue to evolve.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
SQM Group
JUNE 30, 2023
It is crucial to recognize call center agents when they are delivering outstanding customer service to prevent high turnover and improve customer satisfaction.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Concentrix
JUNE 30, 2023
Learn the steps and considerations you must take when choosing to upgrade to the latest version of Sitecore XP/XM or migrate to Sitecore XM Cloud.
Provide Support
JUNE 30, 2023
Statistics show that successful customer service strategy is one of most important things businesses should pay attention to.
Concentrix
JUNE 30, 2023
Learn the steps and considerations you must take when choosing to upgrade to the latest version of Sitecore XP/XM or migrate to Sitecore XM Cloud.
Vistio
JUNE 30, 2023
What keeps many leaders up at night, prevents organizations from achieving their customer experience goals, and paves the way for the belief that AI is better suited for this work.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Anexa BPO
JUNE 30, 2023
In today’s fast-paced business landscape, organizations are constantly seeking ways to stay competitive and adapt to evolving market demands. Process transformation has emerged as a powerful strategy to drive innovation, enhance efficiency, and foster growth. By reimagining and redesigning existing processes, businesses can unlock new opportunities, streamline operations, and deliver superior value to customers.
24-7 InTouch
JUNE 30, 2023
As the vibrant colors of the rainbow fill the streets, hearts, and social media feeds, Pride Month reminds us to celebrate the journey and achievements of the LGBTQIA+ community. At IntouchCX, we believe in fostering a culture of diversity, equity, and inclusion every day. In this blog, we’ll explore how brands can create an environment where LGBTQIA+ employees feel respected, valued, and equal.
Unymira
JUNE 30, 2023
Organizations that integrate SAM and FinOps can drive business value and effectively manage cloud costs. " By 2025, 50% of organizations will consolidate SAM and FinOps to deliver portfolio cost management and compliance.
Knowmax
JUNE 30, 2023
Here are the key knowledge management KPIs that you need to track in order to improve the effectiveness of your KM platform.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Brad Cleveland Blog
JUNE 30, 2023
Customer experience leadership has never before been more important than it is right now. There are many reasons, but let me mention four that rise above all others—including one that may seem counterintuitive. 1. This is a unique journey One … Continue reading → The post The World Needs CX Leaders appeared first on Brad Cleveland.
Certified Languages International
JUNE 30, 2023
The limited English proficient (LEP) community needs language access in banking. How do you reduce barriers to attract and serve your LEP community? Here are some ideas you can implement quickly. Make it easy to bank with you by making a connection The simple fact is this: 20% of people in the U.S. speak a language other than English at home. One in five people!
Brad Cleveland Blog
JUNE 30, 2023
Customer experience leadership has never before been more important than it is right now. There are many reasons, but let me mention four that rise above all others—including one that may seem counterintuitive. 1. This is a unique journey One … Continue reading → The post The World Needs CX Leaders appeared first on Brad Cleveland.
AWS Machine Learning
JUNE 30, 2023
Cost of poor quality is top of mind for manufacturers. Quality defects increase scrap and rework costs, decrease throughput, and can impact customers and company reputation. Quality inspection on the production line is crucial for maintaining quality standards. In many cases, human visual inspection is used to assess the quality and detect defects, which can limit the throughput of the line due to limitations of human inspectors.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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