Cisco - Contact Center
NOVEMBER 17, 2023
Co-authored by Rodney Clark , SVP of Partnerships and Small & Medium Business Thank you to all of our Partners who joined us digitally or traveled to Miami Beach for Cisco Partner Summit 2023.
AWS Machine Learning
NOVEMBER 17, 2023
Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. With the increased usage of live streaming, the need for effective content moderation becomes even more crucial.
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Outsource Consultants
NOVEMBER 17, 2023
In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are adopting a smart solution called geo-redundancy. This practice spreads important tasks in distant regions across the globe, creating a backup plan in case of unexpected situations such as natural disasters, political instability, economic downturns, or other disruptions.
AWS Machine Learning
NOVEMBER 17, 2023
From enhancing the conversational experience to agent assistance, there are plenty of ways that generative artificial intelligence (AI) and foundation models (FMs) can help deliver faster, better support. With the increasing availability and diversity of FMs, it’s difficult to experiment and keep up-to-date with the latest model versions. Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Sta
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
LiveVox
NOVEMBER 17, 2023
Delivering a consistent and exceptional customer experience is non-negotiable nowadays because your customers expect nothing less than a seamless journey, irrespective of the department they interact with. The post Make Contact Center Collaboration Seamlessly with LiveVox Connect appeared first on LiveVox.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
kommunicate
NOVEMBER 17, 2023
Last Updated on November 17, 2023 Here are our major updates from the month of November: Improvements Updated 360dialog billing details We have updated to open the “Classic“ Tab of Kompose Bot builder by Default (Earlier it was flow designer). Added the new design on getstarted Form fields We are now showing the first Tile [.] The post Here’s What’s New From November 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.
Concentrix
NOVEMBER 17, 2023
Explore what CX maturity is and how your teams can work with CX operations to improve it. Discover how it allows you to run a better CX.
Cisco - Contact Center
NOVEMBER 17, 2023
Partnerships are the bedrock upon which Cisco innovates and succeeds.
Brad Cleveland Blog
NOVEMBER 17, 2023
From a customer’s perspective, there are two basic types of queues. (And I don’t mean long ones and short ones.) Queues are either visible or invisible. Visible queues refer to any situation where customers know where they are in line. … Continue reading → The post The Psychology of Queues appeared first on Brad Cleveland.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Back Office Centers
NOVEMBER 17, 2023
Data is valuable and will outlive the platforms on which it is stored. This is Tim Berners-Lee’s (the man who created the World Wide Web) perspective, not a widespread one. However, if longevity is unintelligible, what good is it? The information is destined to be worthless forever. Making meaning of data is the process known as data mining. Data mining is critical to the expansion of any business, from data gathering to analysis.
Brad Cleveland Blog
NOVEMBER 17, 2023
From a customer’s perspective, there are two basic types of queues. (And I don’t mean long ones and short ones.) Queues are either visible or invisible. Visible queues refer to any situation where customers know where they are in line. … Continue reading → The post The Psychology of Queues appeared first on Brad Cleveland.
AWS Machine Learning
NOVEMBER 17, 2023
Generative AI models have the potential to revolutionize enterprise operations, but businesses must carefully consider how to harness their power while overcoming challenges such as safeguarding data and ensuring the quality of AI-generated content. The Retrieval-Augmented Generation (RAG) framework augments prompts with external data from multiple sources, such as document repositories, databases, or APIs, to make foundation models effective for domain-specific tasks.
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