Cyara
NOVEMBER 16, 2023
Conversational artificial intelligence (AI) and chatbots are quickly becoming one of the most revolutionary and powerful tools for enhancing customer experience (CX). Their rapid adoption can now be seen across almost all industries and businesses. In fact, Accenture predicts that the conversational AI market will grow to $14 billion by 2025, at a Compound Annual Growth Rate of 22%.
Beyond Philosophy
NOVEMBER 16, 2023
One of our listeners, John, is in a pickle. He is starting a new business, but that isn’t the problem, although I am sure we can all agree that starting a new business is fraught with pickles. John is up for it, though. He needs help with getting other people to help sell his product. Some of you have that same problem, so I decided to share eight ways he can make that happen here in the newsletter.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
NOVEMBER 16, 2023
Every customer interaction matters in today’s digital age. These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming.
VirtualPBX
NOVEMBER 16, 2023
In our modern and interconnected world, effective cross-border communication, particularly when calling Canada from the US, is pivotal for both personal and business interactions. When it comes to reaching out to Canada from the United States, the process should ideally be smooth and devoid of unnecessary complications. Unfortunately, traditional methods of international calling , especially when calling Canada from the US, often come with hefty charges and convoluted dialing procedures, causing
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
AWS Machine Learning
NOVEMBER 16, 2023
This is a joint blog with AWS and Philips. Philips is a health technology company focused on improving people’s lives through meaningful innovation. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnose
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Fonolo
NOVEMBER 16, 2023
A well-designed chatbot can be a powerful addition to your call center toolkit. This is good news because we know for certain that customers want self-service options. Zendesk reports that 67% will choose self-service over a live agent for simple problems. And call centers are quickly getting onboard, with as many as 75% of contact centers currently using chat solutions to boost productivity.
Cisco - Contact Center
NOVEMBER 16, 2023
Cisco Partner Summit 2023 was last week, and I’m still feeling the excitement! We had a record number of attendees and gorgeous Miami beaches to take in (what a great new location!).
SQM Group
NOVEMBER 16, 2023
The impact of a well-crafted acknowledgment statement can make a phenomenal difference in a customer's customer service experience.
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. So, what does it mean? Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Cisco - Contact Center
NOVEMBER 16, 2023
The global pandemic caused what may have been the biggest IT challenge in history.
Nicereply
NOVEMBER 16, 2023
The power of open-ended questions lies in the insights they unlock. Mastering open-ended questions is key, as they unlock more than just brief replies. They invite deeper thoughts, opening doors to honest conversations. The skill of openness and support is crucial for team leaders who want to cultivate a similar culture among their employees and customers.
Cisco - Contact Center
NOVEMBER 16, 2023
Career transformations take multiple forms and can occur at any stage of life.
Help Scout
NOVEMBER 16, 2023
In this guide, we'll explore the essentials of CRM marketing, its benefits, best practices for implementation, and the top CRM tools available in the market.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Cisco - Contact Center
NOVEMBER 16, 2023
Cisco Live 2023 starts in person on December 5-8, 2023 in Melbourne, Australia at the Melbourne Convention and Exhibition Centre. There is no better place to learn about new trends and technologies.
AWS Machine Learning
NOVEMBER 16, 2023
Photo by Scott Webb on Unsplash Determining the value of housing is a classic example of using machine learning (ML). A significant influence was made by Harrison and Rubinfeld (1978), who published a groundbreaking paper and dataset that became known informally as the Boston housing dataset. This seminal work proposed a method for estimating housing prices as a function of numerous dimensions, including air quality, which was the principal focus of their research.
Cisco - Contact Center
NOVEMBER 16, 2023
“Success is not final, failure is not fatal: It is the courage to continue that counts.
AWS Machine Learning
NOVEMBER 16, 2023
Whisper is an Automatic Speech Recognition (ASR) model that has been trained using 680,000 hours of supervised data from the web, encompassing a range of languages and tasks. One of its limitations is the low-performance on low-resource languages such as Marathi language and Dravidian languages, which can be remediated with fine-tuning. However, fine-tuning a Whisper model has become a considerable challenge, both in terms of computational resources and storage requirements.
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Expert insights. Personalized for you.
76 
Let's personalize your content