SmartAction
NOVEMBER 8, 2023
Virtual voice agents can be a blessing or a curse for your customers. Done right, they provide a rich, natural, personalized experience that soothes frazzled nerves and either swiftly provides a relevant automated answer or directs them to a live agent who can help. When it’s done wrong, callers are forced to endure labyrinthian menu options that provide no answers, just more questions.
CCNG
NOVEMBER 8, 2023
Although artificial intelligence (AI) has been explored for many decades it was the recent release of ChatGPT by OpenAI that really caught the public imagination. Finally, most people could see and easily experiment with AI in a way that had not been possible before. The famous computer scientist Alan Turing asked ‘can machines think?’ back in 1950.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Bill Quiseng
NOVEMBER 8, 2023
For several weeks, starting last October, I offer each one of the Rule of Three QUI Takeaways to revolutionize CX. Why only three? Because nobody can remember Number Four. Who is the first President of the United States? Surely, George Washington. Who is Number Four? Who is the first person to walk on the moon? Neil Armstrong, of course. Who is Number Four?
VirtualPBX
NOVEMBER 8, 2023
In today’s fast-paced business world, effective communication is the lifeline of any successful company. Whether it’s a flooring manufacturer, a financial services firm, or a digital healthcare solutions company, a reliable and feature-rich communication system is vital to streamline operations and boost customer satisfaction. VirtualPBX, a leader in cloud-based communication solutions, has proven to be the catalyst for transformation in these businesses.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Totango
NOVEMBER 8, 2023
Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
NOVEMBER 8, 2023
As we wind down our annual Cisco Partner Summit 2023 event, I want to share some thoughts. As always, it’s been a jam packed few days spent with our amazing partners.
AWS Machine Learning
NOVEMBER 8, 2023
This post is cowritten with Ming (Melvin) Qin, David Bericat and Brad Genereaux from NVIDIA. Medical imaging AI researchers and developers need a scalable, enterprise framework to build, deploy, and integrate their AI applications. AWS and NVIDIA have come together to make this vision a reality. AWS, NVIDIA, and other partners build applications and solutions to make healthcare more accessible, affordable, and efficient by accelerating cloud connectivity of enterprise imaging.
Cisco - Contact Center
NOVEMBER 8, 2023
In 2020, I joined Cisco fresh out of college, which just so happened to align with the inaugural year of the Cisco DevNet certification track.
LiveVox
NOVEMBER 8, 2023
Large language models are an exciting, if mystifying and maybe even a little daunting, advancement in machine learning and natural language processing. These sophisticated models are transforming industries and paving the way for more efficient, effective, and personalized customer experiences. In this article, we will dive deep into the concept of large language models and […] The post Large Language Models for Customer Service Agents: Intelligent Real-Time Guidance appeared first on Liv
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Cisco - Contact Center
NOVEMBER 8, 2023
Security Operations Centers (SOC) are responsible for detecting and responding to potential cyber threats in real-time.
Avoxi
NOVEMBER 8, 2023
Improve your outbound answer rate? Use these tips to ensure agents are getting connected to the local community in your newly expanded markets. The post Tips to Improve Your Outbound Call Answer Rate appeared first on AVOXI.
Cisco - Contact Center
NOVEMBER 8, 2023
Co-authored by Roland Wagner , CODESYS. Virtualization is well accepted in enterprise IT.
DMG Consulting
NOVEMBER 8, 2023
There are two major ways AI is being used in applications for the contact center. The post Applying AI to the contact centers appeared first on DMG Consulting.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Cisco - Contact Center
NOVEMBER 8, 2023
We have an exciting summary of announcements for our partners this year at Cisco Partner Summit 2023.
TCN
NOVEMBER 8, 2023
Historically, inbound and outbound features were handled separately on desk phones and dialers. However, it. The post Blended Call Center Solutions: The Key to a Seamless Customer Experience appeared first on TCN.
Cisco - Contact Center
NOVEMBER 8, 2023
We come together at Cisco Partner Summit not only to showcase the future but to reflect on the past year and laud the remarkable achievements of our partners.
Vistio
NOVEMBER 8, 2023
Heroes aren't solitary figures. They thrive in a culture that encourages and supports their success. I like the way my friends at IntouchCX say it - "Ironman Had the Avengers".
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Comm100
NOVEMBER 8, 2023
In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. Their experiences reverberate across communities, influencing perceptions and, ultimately, bottom lines. But with player preferences evolving at lightning speed, how can companies ensure their VIPs receive unparalleled support that keeps them coming back for more?
JustCall
NOVEMBER 8, 2023
We’ve got news – of the fast and fabulous type! SaaS Labs is one of Deloitte’s Technology Fast 500 companies in North America – for the second time in a row. And we’re grabbing our glory as number 224 on the list, which includes some of the brightest tech stars across North America. What Makes Deloitte Technology Fast 500 Awards So Remarkable?
LiveVox
NOVEMBER 8, 2023
Tracking healthcare KPIs (key performance indicators) has become paramount in gauging patient engagement and ensuring continuous improvement in service delivery. These vital metrics offer insights into areas that need attention, facilitating strategies for enhanced patient satisfaction and loyalty. By delving deep into the best metrics, healthcare providers can pinpoint shortcomings, celebrate successes, and drive their […] The post Healthcare KPIs: The Best Metrics For Improving Patient
CSM Magazine
NOVEMBER 8, 2023
The success of any business revolves around its customers. The more active your customers are, the more successful your business becomes. However, customers stick with you only if their experience with your brand is up to their expectations or beyond. But the fact is, building such a hooky experience does not come from doing big things but from rectifying small mistakes that might interfere with a positive customer experience.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
DMG Consulting
NOVEMBER 8, 2023
2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. Decision-makers are considering many factors, including: Is it safe to use AI? What goals can AI help them achieve: Enhancing self-service?
CSM Magazine
NOVEMBER 8, 2023
Sabio Group, the global digital experience transformation services specialist, today announced the launch of its new Sabio Salesforce Practice. The new Salesforce operation cements Sabio’s unique position as a customer experience (CX) expert equipped with deep knowledge across contact centres, artificial intelligence (AI), data analysis and customer relationship management (CRM).
Cisco - Contact Center
NOVEMBER 8, 2023
We hear you loud and clear!
SmartKarrot
NOVEMBER 8, 2023
In the ever-evolving landscape of the business world, customer success has become an essential component for sustainable growth of business and long-term prosperity. Today, we will dive into the Top 7 Must-Have Customer Success Playbooks , which are indispensable for business growth. These playbooks offer a comprehensive approach to nurturing customer relationships, ensuring their success, and your success.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Expert insights. Personalized for you.
86 
Let's personalize your content