Brad Cleveland Blog
AUGUST 3, 2023
The experiences that customers have with any organization—not just yours or others in your industry—shape their perceptions. So you’ve got to continually revisit what good service means. For customer experience leaders, this can seem like a daunting challenge. Fortunately, it’s … Continue reading → The post What Is Good Service? Customer Perceptions Keep Changing appeared first on Brad Cleveland.
Beyond Philosophy
AUGUST 3, 2023
My podcast colleague teaches introductory marketing to his MBA students, a class offered in their first semester when their energy is high, and their enthusiasm is, too. Inevitably, these same exuberant students will appear at his office hours wanting career advice. Of course, my podcast colleague is an academic, so while he has never steered anyone wrong, he has a limited frame of reference for his counsel.
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VirtualPBX
AUGUST 3, 2023
In today’s fast-paced digital landscape, effective communication is vital for businesses to thrive. Among the various communication tools available, Text Blast Services have emerged as a popular and efficient way to reach a wide audience instantly. Whether you’re looking to send promotions, alerts, or important announcements, a reliable Text Blast Service can significantly boost your outreach efforts.
kommunicate
AUGUST 3, 2023
Last Updated on August 3, 2023 The month of July came along, and our engineers here at Kommunicate did what they always do best – make your chatbot builder even better. Introducing the Document scanner, letting you convert your document into a chatbot. But that is just one of the many achievements. More details about [.] The post Here’s What’s New From August 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cisco - Contact Center
AUGUST 3, 2023
Co-authored by Ian Robertson , Global Business Development Executive of Cloud Computing and Hector Morales , Senior Lead Technical Solutions Architect in Global Partner Organization.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cyara
AUGUST 3, 2023
Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics and ServiceNow , 80% of customers state they have switched brands due to poor CX, and 43% suggest they would likely switch brands after only a single negative customer service interaction.
AWS Machine Learning
AUGUST 3, 2023
Data classification, extraction, and analysis can be challenging for organizations that deal with volumes of documents. Traditional document processing solutions are manual, expensive, error prone, and difficult to scale. AWS intelligent document processing (IDP), with AI services such as Amazon Textract , allows you to take advantage of industry-leading machine learning (ML) technology to quickly and accurately process data from any scanned document or image.
Cisco - Contact Center
AUGUST 3, 2023
Introduction In today’s ever-changing digital landscape, there is a pervasive threat that continues to grow: phishing attacks.
ClearAction
AUGUST 3, 2023
Customer Experience-Inspired Corporate Strategy Lynn Hunsaker Customer experience-inspired corporate strategy is rare, according to a recent poll in a strategic planning LinkedIn group. In my 5-year study of B2B CX practices , we asked: “Is customer experience (1) a determinant or (2) a subset of corporate strategy, or (3) is it unrelated?” If you define “customer experience” as as post-sales retention, or programs, or a department, or interactions, your answer may be &
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Cisco - Contact Center
AUGUST 3, 2023
Cisco Launches Country Digital Acceleration Program in Ukraine Since the war in Ukraine began, Cisco has stood by the country’s side : helping defend its critical infrastructure against cyberattacks, e… Read more on Cisco Blogs
Transparent BPO
AUGUST 3, 2023
By Lafayette Moran | VP, Business Development August 2023 In a world where AI is disrupting the traditional customer service landscape, brands are leveraging it to reduce the need for live agent interaction. However, there are still many instances where customers require human assistance in resolving complex issues. When this happens, it is essential to […] The post AI vs Human in the Business of Customer Care. appeared first on Transparent BPO.
AWS Machine Learning
AUGUST 3, 2023
Computer vision (CV) is one of the most common applications of machine learning (ML) and deep learning. Use cases range from self-driving cars, content moderation on social media platforms, cancer detection, and automated defect detection. Amazon Rekognition is a fully managed service that can perform CV tasks like object detection, video segment detection, content moderation, and more to extract insights from data without the need of any prior ML experience.
Tethr
AUGUST 3, 2023
Learn how to reduce customer churn and increase loyalty using insights from customer conversations.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Brad Cleveland Blog
AUGUST 3, 2023
The experiences that customers have with any organization—not just yours or others in your industry—shape their perceptions. So you’ve got to continually revisit what good service means. For customer experience leaders, this can seem like a daunting challenge. Fortunately, it’s … Continue reading → The post What Is Good Service? Customer Perceptions Keep Changing appeared first on Brad Cleveland.
AWS Machine Learning
AUGUST 3, 2023
As machine learning (ML) becomes increasingly prevalent in a wide range of industries, organizations are finding the need to train and serve large numbers of ML models to meet the diverse needs of their customers. For software as a service (SaaS) providers in particular, the ability to train and serve thousands of models efficiently and cost-effectively is crucial for staying competitive in a rapidly evolving market.
AWS Machine Learning
AUGUST 3, 2023
Amazon SageMaker Canvas is a visual interface that enables business analysts to generate accurate machine learning (ML) predictions on their own, without requiring any ML experience or having to write a single line of code. SageMaker Canvas’s intuitive user interface lets business analysts browse and access disparate data sources in the cloud or on premises, prepare and explore the data, build and train ML models, and generate accurate predictions within a single workspace.
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