Call Experts

JUNE 15, 2023

Streamline Operations and Never Miss Another Call with a Contact Center for Utilities. Today, utilities play an undeniably vital role in our daily lives. We rely heavily on these essential services, from electricity and water to telecommunications and internet services. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.

Contact Center 52

Contact Center Customer Service Self service Call Center 52

Beyond Philosophy

JUNE 15, 2023

Your brand is in a relationship with your customers. Like any relationship, some of them are healthy while others are not. Unfortunately, people often form codependent or dysfunctional relationships with brands. To help yours be more beneficial than not, we have five rules about how to build strong brand relationships with your customers. We all have relationships with brands.

Banking 363

Banking Construction Accountability Advertising 363

Upstream Works

JUNE 15, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Become Enterprise-Ready with AI appeared first on Upstream Works.

Enterprise 143

Enterprise Management 143

VirtualPBX

JUNE 15, 2023

Effective communication plays a pivotal role in the success of any business. Recognizing this, VirtualPBX, a leading provider of advanced business communication solutions, is thrilled to unveil two groundbreaking texting features that are set to revolutionize inbound SMS and automated marketing capabilities. With the introduction of Text Forward and VirtualText Pro, VirtualPBX aims to empower businesses of all sizes with enhanced communication tools to engage their audience and drive customer sa

Marketing 98

Marketing Management Customer Experience 98

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

ChurnZero

JUNE 15, 2023

Product usage data is one of the best tools customer success managers can use to anticipate customer needs, drive adoption, and increase expansion. It helps you read between the lines and tells you what your customer isn’t. That’s not to say your customers are intentionally withholding information. But they’re busy people with other priorities. Sometimes, they may not be aware that a problem or another solution even exists.

Accountability 96

Accountability Upselling Analytics Metrics 96

ChurnZero

JUNE 15, 2023

There is an old saying that you can’t cut your way to profitability. With less budget to go around, some SaaS companies are merging customer success and account management into one function that’s responsible for an account’s business strategy, product adoption, and value realization, as well as its renewal and expansion. These newly formed teams are left scrambling to figure out how to combine consultative and commercial roles, processes, and technologies.

CRM 96

CRM Sales Analytics Accountability 96

Cisco - Contact Center

JUNE 15, 2023

We know it. Our partners encourage it. Customers experience it. And the industry is paying attention. At Cisco Live 2023, we once again showcased just how cool Cisco is.

Customer Experience 93

Customer Experience 93

LiveVox

JUNE 15, 2023

We’ve all been there – in the throes of a mundane and uninspiring customer service experience that leaves us yawning and scrolling through our phones, longing for something more. But what if we told you that customer service doesn’t have to be boring, infuriating, and dull? What if there are ways to break the mold […] The post Breaking the Mold: Disruptive Ideas for Unforgettable Customer Experiences appeared first on LiveVox.

Customer Experience 81

Customer Experience Customer Service 81

Cisco - Contact Center

JUNE 15, 2023

Security Operations Centers (SOC) continue to face new and emerging threats that test the limits of their tooling and staff.

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93

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

Cyara

JUNE 15, 2023

Have you ever marveled at the smooth, efficient way that traffic flows around a traffic circle (also known as a roundabout or a rotary)? Instead of intersections with traffic lights where vehicles approaching a centralized location from various directions are brought to a complete stop to allow cross-traffic to move before restarting their journeys.

Customer Experience 67

Customer Experience 67

AWS Machine Learning

JUNE 15, 2023

Dive into Deep Learning ( D2L.ai ) is an open-source textbook that makes deep learning accessible to everyone. It features interactive Jupyter notebooks with self-contained code in PyTorch, JAX, TensorFlow, and MXNet, as well as real-world examples, exposition figures, and math. So far, D2L has been adopted by more than 400 universities around the world, such as the University of Cambridge, Stanford University, the Massachusetts Institute of Technology, Carnegie Mellon University, and Tsinghua U

APIs 74

APIs Benchmark Best practices Engineering 74

Nuance

JUNE 15, 2023

… How AI helps healthcare organizations achieve the Quintuple Aim Read More » The post How AI helps healthcare organizations achieve the Quintuple Aim appeared first on What’s Next blog.

Healthcare 73

Healthcare 73

Interactions

JUNE 15, 2023

The recently published “CX and the Consumer: Pitfalls and Possibilities” report from Interactions, based on a survey of 1,000 U.S. consumers conducted in March 2023, reveals a disturbing trend: most companies are falling short of meeting customer expectations, leading to widespread frustration and dissatisfaction. With 76% of consumers expecting better customer service than they currently receive and 55% asserting that customer service is deteriorating, businesses must pay close att

Customer Service 62

Customer Service Technology Surveys Customer Experience 62

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

SQM Group

JUNE 15, 2023

Optimize agent efficiency and effectiveness in delivering cost-effective customer service with Call Center Performance Management.

Call Center 80

Call Center Management Customer Service 80

Cisco - Contact Center

JUNE 15, 2023

Rethinking and reimagining education to help the world create classrooms through a secure and simplified network is the power of Cisco.

Education 72

Education 72

Concentrix

JUNE 15, 2023

What is a bot? Get the basics on how you can use bots to provide immersive and personalized CX to increase customer satisfaction and loyalty.

Personalization 62

Personalization 62

Cisco - Contact Center

JUNE 15, 2023

Together, we have the collective power to activate progress and create transformative change.

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83

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

Amplifai Coaching Category

JUNE 15, 2023

Discover humorous and unexpected insights for effective call center coaching from some of our favorite TV and movie dads.

Coaching 75

Coaching Call Center 75

Cisco - Contact Center

JUNE 15, 2023

Humans are social creatures – no question about it. We usually need other people to feel happy, safe, and connected.

Customer Experience 71

Customer Experience 71

Concentrix

JUNE 15, 2023

Contact center AI is helping companies to achieve truly conversational experiences with bot-enabled technology and prompting.

Contact Center 62

Contact Center Technology 62

ViiBE Blog

JUNE 15, 2023

ViiBE Blog Screen-sharing vs co-browsing: what to choose for your business? Anna Gorina June 15, 2023 Share this article Contents Share this article Contents Co-browsing vs screen sharing. Both are powerful tools that enable teams to collaborate remotely, share information, and provide real-time support to clients and customers. Whether it’s conducting virtual meetings, delivering presentations, troubleshooting technical issues, or assisting customers with online transactions, these tools

Technical Support 52

Technical Support CRM Technology Education 52

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Feedback

Concentrix

JUNE 15, 2023

Contact center AI is helping companies to achieve truly conversational experiences with bot-enabled technology and prompting.

Contact Center 62

Contact Center Technology 62

LiveVox

JUNE 15, 2023

In today’s digital landscape, businesses are constantly seeking innovative ways to enhance customer experiences and streamline their sales processes. One technology that has gained significant attention is chatbots. These intelligent virtual assistants are transforming the way businesses engage with their customers, provide support, and drive sales.

Chatbots 52

Chatbots Sales Customer Service Technology 52

24-7 InTouch

JUNE 15, 2023

Introduction David Vinson is the Director of Research for IntouchCX. He has over six years of industry research and experimental development (R&D) experience with a focus on developing and implementing intelligent technology solutions for customer and employee success. David is currently focused on developing, implementing, and analyzing the impacts of technology solutions that enable the symbiotic relationship between humans and machines.

Technology 52

Technology Surveys Customer Experience Customer Service 52

LiveVox

JUNE 15, 2023

We’re ramping up for next week’s big event in Vegas – Customer Contact Week 2023! We’ll be there! Will you be attending this highly anticipated event? The conference is taking place from June 19th to 22nd at Caesars Forum, Las Vegas, where LiveVox will demonstrating our latest contact center innovations at booth #601. As a […] The post LiveVox Showcasing Game-Changing AI Capabilities at CCW Las Vegas 2023 appeared first on LiveVox.

Contact Center 52

Contact Center 52

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

Journey mapping

CSM Magazine

JUNE 15, 2023

Sabio Group has announced today the launch of a new and innovative Wellbeing Companion solution, which is a key part of its newly created Wellbeing Programme. The digital customer experience (CX) transformation specialist’s Wellbeing Programme is designed to illuminate, implement, and monitor wellbeing strategies within organisations. Its newly launched Wellbeing Companion will play a central role in the programme, taking advantage of ongoing, anonymised data to support advisers and managers as

Consulting 52

Consulting Consulting Technology Customer Experience 52

Brad Cleveland Blog

JUNE 15, 2023

A Customer Access Strategy is a well-documented, overall plan that guides your contact centre. It helps to think of it as a blueprint for your day-to-day operations. It is “a framework—a set of standards, guidelines and processes—describing the means by which … Continue reading → The post An Introduction to Customer Access Strategy appeared first on Brad Cleveland.

Contact Center 49

Contact Center Call Center Customer Experience Customer Service 49

CSM Magazine

JUNE 15, 2023

PCI Pal , the global SaaS provider of secure payment solutions for business communications, is leveraging its technology to allow organisations to integrate secure payment options to Intelligent Virtual Assistants. Through Intelligent Virtual Assistants/Agents, Chatbots, and Voicebots, customers can effortlessly make payments within AI-powered conversations, reducing friction and increasing satisfaction.

industry standards 52

industry standards APIs SaaS Chatbots 52