What is a Call Whisper? The Call Center Agent’s Secret Helper
Babelforce
AUGUST 4, 2023
When it comes to customer support, answering a call blind is never ideal. But it wouldn’t really be practical for the call center manager to hover over each agent coaching them on the right way to approach each customer. Luckily, call whispering is the next best thing (and far less unnerving!) Call whispering is a technology that allows information to be passed to the agent just before or during a call, without the customer being aware of it.
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