Anexa BPO

NOVEMBER 24, 2023

Although Artificial Intelligence (AI) streamlines customer service processes and optimizes workflow efficiency, it continues to raise questions among CX professionals. However, it’s important to address AI concerns in CX with honest answers that put things into perspective and help overcome key issues. Issue #1: Does AI disrupt customer satisfaction?

Customer Service 52

Customer Service Technology Customer Support Personalization 52

SmartKarrot

NOVEMBER 24, 2023

In the dynamic realm of B2B, where every move counts, mastering the art of upselling is no longer a mere choice but a strategic imperative. As a seasoned customer success expert navigating the intricate landscapes of technical and highly educated users, I’ve witnessed firsthand the transformative power of upselling in achieving account expansion and fueling revenue growth.

Upselling 10

Upselling B2B Education Analytics 10

Anexa BPO

NOVEMBER 24, 2023

Customer engagement is a critical differentiator for your business. Understanding all the touchpoints your customers interact with your brand, from your products or services to your customer service team and content to the technology you use, offers important insights into critical moments and opportunities to create meaningful experiences. Engagement drives the emotional connections customers develop as they interact with your brand, elevating their level of involvement and nurturing loyalty.

Customer centricity 52

Customer centricity Sales Metrics Technology 52

AWS Machine Learning

NOVEMBER 24, 2023

In today’s ever-evolving world of ecommerce, the influence of a compelling product description cannot be overstated. It can be the decisive factor that turns a potential visitor into a paying customer or sends them clicking off to a competitor’s site. The manual creation of these descriptions across a vast array of products is a labor-intensive process, and it can slow down the velocity of new innovation.

APIs 92

APIs Technology Healthcare Sales 92

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Anexa BPO

NOVEMBER 24, 2023

The recent micro-store phenomenon introduces opportunities for retailers and e-tailers to improve customer (CX) and employee experience (EX). Retail and ecommerce have long focused on the bigger is better approach. However, small-format stores are proving to be an equally and, in some cases, more lucrative proposition and an effective employment value proposition to attract employees.

Personalization 52

Personalization Marketing Technology Customer Service 52

AWS Machine Learning

NOVEMBER 24, 2023

This post was co-written with Greg Benson, Chief Scientist; Aaron Kesler, Sr. Product Manager; and Rich Dill, Enterprise Solutions Architect from SnapLogic. Many customers are building generative AI apps on Amazon Bedrock and Amazon CodeWhisperer to create code artifacts based on natural language. This use case highlights how large language models (LLMs) are able to become a translator between human languages (English, Spanish, Arabic, and more) and machine interpretable languages (Python, Java,

APIs 84

APIs Engineering SaaS Enterprise 84

AWS Machine Learning

NOVEMBER 24, 2023

Amazon SageMaker Canvas is a rich, no-code Machine Learning (ML) and Generative AI workspace that has allowed customers all over the world to more easily adopt ML technologies to solve old and new challenges thanks to its visual, no-code interface. It does so by covering the ML workflow end-to-end: whether you’re looking for powerful data preparation and AutoML, managed endpoint deployment, simplified MLOps capabilities, and ready-to-use models powered by AWS AI services and Generative AI, SageM

APIs 90

APIs Metrics Engineering Scripts 90