Beyond Philosophy

SEPTEMBER 7, 2023

We have multiple ways of evaluating prices. These differ in terms of how easy they are for us to do and how accurate they are. Understanding how customers evaluate pricing can help you correctly price your products or services. So, today, we will talk about three simple tactics you can use to maximize your pricing to gain profit. However, before we delve deeper into that, let’s first cover the three different consumer psychology theories about how customers evaluate pricing.

Advertising 221

Advertising Education Sales Marketing 221

ShepHyken

SEPTEMBER 7, 2023

This week, we feature an article by Devin Pickell, Growth Marketing practitioner and head publisher of Do I Need SEO. He writes about designing a compelling customer experience process and training your team to implement it. The bar for providing a top-notch customer experience (CX) seems to be rising year after year, regardless of whether you operate in B2B or B2C.

Customer centricity 330

Customer centricity B2C Feedback Upselling 330

kommunicate

SEPTEMBER 7, 2023

Last Updated on September 7, 2023 The month of August chugged along, and we were busy bees here at Kommunicate, packing our bags and preparing to move to our brand new office space in the heart of Koramangala, Bangalore. But we did more than just move our stuff to a different location. We made bold [.] The post Here’s What’s New From September 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

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AWS Machine Learning

SEPTEMBER 7, 2023

Efficient control policies enable industrial companies to increase their profitability by maximizing productivity while reducing unscheduled downtime and energy consumption. Finding optimal control policies is a complex task because physical systems, such as chemical reactors and wind turbines, are often hard to model and because drift in process dynamics can cause performance to deteriorate over time.

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Metrics Engineering Scripts Accountability 92

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Nuance

SEPTEMBER 7, 2023

… KLAS Research: Nuance customers improve omnichannel patient engagement Read More » The post KLAS Research: Nuance customers improve omnichannel patient engagement appeared first on What’s Next blog.

Healthcare 90

Healthcare 90

C3Centricity

SEPTEMBER 7, 2023

Introduction: [Capture the reader’s attention by highlighting the importance of innovation in today’s rapidly evolving business landscape. Explain how organizations that foster […] The post Igniting Innovation: Creating a Culture of Creativity and Continuous Improvement first appeared on c3centricity.

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Cisco - Contact Center

SEPTEMBER 7, 2023

At Cisco, we believe in powering an inclusive future for all by bringing communities together and creating meaningful change for everyone, including our planet.

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Win the Customer

SEPTEMBER 7, 2023

The McKinsey Matrix, a tool initially designed for portfolio analysis, proves to be surprisingly versatile when applied to customer experience strategies. By mapping customer segments onto the matrix, companies can make informed decisions about where to allocate resources for the greatest impact. In today’s competitive business landscape, delivering exceptional customer experiences has become a cornerstone of success.

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Customer Experience Marketing Management Personalization 59

Cisco - Contact Center

SEPTEMBER 7, 2023

Would you wait 5 minutes in a drive-thru line? How about 10 minutes? Speed is imperative for drive-thrus, especially when there’s a long line.

Technology 87

Technology 87

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

ChurnZero

SEPTEMBER 7, 2023

If you were your own customer, would you want to sit through your quarterly business review (QBR)? If you hesitated before answering, then it’s time to rethink your approach. The QBR has become an industry staple—and polarizing topic—in customer success. Many of its critics complain it inflicts death by PowerPoint. Fans of the meeting espouse its bottom-line benefits.

Accountability 52

Accountability Upselling Scripts Personalization 52

Cisco - Contact Center

SEPTEMBER 7, 2023

Hybrid multi-cloud has become the reality when it comes to delivering applications, software, infrastructure, security, and other key networking capabilities at scale.

APIs 60

APIs 60

Balto

SEPTEMBER 7, 2023

In today’s uncertain market, the traditional approach to data collection and forecasting in sales just doesn’t cut it. Customer preferences and expectations are always changing, and what could be trending in the market now might go down a dark hole a few weeks later. Capturing these disturbances with manual data collection and analysis can be time-consuming and inaccurate.

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Cisco - Contact Center

SEPTEMBER 7, 2023

Making an informed decision on the appropriate industrial switches can have a profound impact on the overall success of your industrial operations.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Anexa BPO

SEPTEMBER 7, 2023

In today’s business world, where innovation drives progress and shapes industries, a secret ingredient has emerged as a game-changer in the quest for success: the art of storytelling. And while it sounds fanciful, In the midst of data-driven decision-making and technological advancements, the ability to craft and convey a compelling story has proven to be a vital asset for driving innovation to new heights.

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outsourcing Morale Technical Support Technology 52

LiveVox

SEPTEMBER 7, 2023

In this episode of The Tech Sales Coach podcast, David d Antonio, Senior Vice President of Sales at LiveVox, spoke with host Dave Elsner to discuss his approach to customer-centric sales and strategies for retaining and growing customer accounts. D’Antonio emphasizes the importance of understanding your customer’s needs, being empathetic to their struggles, and working […] The post LiveVox SVP of Sales David D’Antonio on Growing and Retaining Customers appeared first on LiveVox.

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Anexa BPO

SEPTEMBER 7, 2023

Customer expectations were never as high, nor have they ever been the most influential component in shaping today’s savvy consumer. Businesses are facing an increasingly competitive environment where customer experience (CX) has become the driving force behind success. The convergence of technology and customer-centric strategies has paved the way for a new era of customer-led growth.

Customer centricity 52

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Cisco - Contact Center

SEPTEMBER 7, 2023

The promise of IMPACT 2023 has been fulfilled, and its message rings clear in our ears: this is our moment. It’s time to surge ahead of the competition, break free from the pack, and seize the lead.

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

24-7 InTouch

SEPTEMBER 7, 2023

WINNIPEG, MB – September 7, 2023 – IntouchCX, a global leader in contact center and technology solutions, has been recognized as a Major Contender In Everest Group’s Customer Experience Management (CXM) Americas PEAK Matrix Assessment 2023. This is the first time IntouchCX has participated in the PEAK Matrix Assessment, which is a proprietary framework for assessing the vision, relative market success, and overall capability of service providers based on performance, experiences, abi

Engineering 52

Engineering Technology Contact Center Marketing 52

DMG Consulting

SEPTEMBER 7, 2023

Workforce Management for the 21st Century: Helping Deliver a Great CX View this article on the publisher’s website. Workforce management (WFM) solutions are essential in good times and even more indispensable when the economy is challenged and budgets are tight. These applications have always been one of the leading productivity tools in contact centers.

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Management Real estate Agent Empowerment Enterprise 48

Cisco - Contact Center

SEPTEMBER 7, 2023

I am excited to share some valuable insights from our very own CX SVP, Harry Caldwell, who recently visited our RTP campus.

Customer Experience 52

Customer Experience 52

Zappix

SEPTEMBER 7, 2023

As a healthcare provider, implementing a digital intake process can bring numerous benefits to your practice.

Healthcare 40

Healthcare 40

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Feedback

AWS Machine Learning

SEPTEMBER 7, 2023

Amazon SageMaker Pipelines is a fully managed AWS service for building and orchestrating machine learning (ML) workflows. SageMaker Pipelines offers ML application developers the ability to orchestrate different steps of the ML workflow, including data loading, data transformation, training, tuning, and deployment. You can use SageMaker Pipelines to orchestrate ML jobs in SageMaker, and its integration with the larger AWS ecosystem also allows you to use resources like AWS Lambda functions, Amaz

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AWS Machine Learning

SEPTEMBER 7, 2023

In February 2022, Amazon Web Services added support for NVIDIA GPU metrics in Amazon CloudWatch , making it possible to push metrics from the Amazon CloudWatch Agent to Amazon CloudWatch and monitor your code for optimal GPU utilization. Since then, this feature has been integrated into many of our managed Amazon Machine Images (AMIs), such as the Deep Learning AMI and the AWS ParallelCluster AMI.

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Metrics APIs Management Engineering 86