Certified Languages International
JANUARY 12, 2024
As the world becomes more connected, the need for quick and convenient language interpretation continues to grow. Instant phone interpreter services from Certified Languages International help meet this demand by providing organizations access to professional interpreters in over 230 languages — available 24/7. Reliable language interpretation is critical for serving diverse populations.
Beyond Philosophy
JANUARY 12, 2024
Per Statista , the amount of e-commerce losses to online payment fraud in 2022 since 2020 is $41 billion. If you think that is bad, get this: it’s supposed to rise to $48 billion by the end of this year. But wait, there’s more. Messente , a dedicated business messaging platform, notes the surge in package delivery scams. TransUnion’s published a study that unveiled a staggering 1500% spike in shipping fraud between 2019 and 2021, likely spurred by the flourishing ecommerce landscape and th
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Cyara
JANUARY 12, 2024
When it comes to customer experience (CX) in the contact center, performance is everything. Whether it’s a dropped call, an extended wait time, or a frustrating handoff across channels, customers will remember these bad experiences.
Cisco - Contact Center
JANUARY 12, 2024
Digital transformation and new hybrid work models have created a highly distributed and diverse IT landscape.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
kommunicate
JANUARY 12, 2024
Last Updated on January 12, 2024 Table of Contents It is the year 2025. You are visiting your local clinic, waiting for your doctor’s appointment which is scheduled to begin sharp at 11. The nurse guides you into the doctor’s visiting room, and the doctor starts to record your entire interaction with them on an [.] The post The Essential Guide to HIPAA Compliance in Healthcare Chatbots appeared first on Kommunicate Blog.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Certified Languages International
JANUARY 12, 2024
The mortgage process brings immense financial and legal complexities requiring accurate language interpretation. From terminology proficiency to cultural comprehension, mortgage interpreting demands skilled interpreters. If you are a mortgage servicer, it’s essential to provide quality interpretation services for your clients. Let’s explore the challenges with mortgage interpreting and how professional language services can transform the way you serve clients.
CSM Magazine
JANUARY 12, 2024
Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The cloud-based 6-in-1 solution has replaced manual paper-based processes with automated digital workflows. From order sheets to triplicate job cards, health and safety assessments to equipment certificates, Lothian has gone from 100 percent paper to 90 percent paper free the space of just 9 months.
Certified Languages International
JANUARY 12, 2024
Video remote interpreting (VRI) is a telehealth technology from language companies like Certified Languages International (CLI) that connects medical staff with professional video interpreters within seconds. This facilitates real-time communication with patients with limited English proficiency (LEP). These convenient and secure remote video interpretation services help improve care outcomes by enhancing provider-patient discussions.
AWS Machine Learning
JANUARY 12, 2024
Enterprises have access to massive amounts of data, much of which is difficult to discover because the data is unstructured. Conventional approaches to analyzing unstructured data use keyword or synonym matching. They don’t capture the full context of a document, making them less effective in dealing with unstructured data. In contrast, text embeddings use machine learning (ML) capabilities to capture the meaning of unstructured data.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
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