Helpware
AUGUST 1, 2023
Artificial intelligence (AI) used to be the stuff of science fiction, as writers and filmmakers alike tried to imagine how such advancements might change our world. Today, AI is not only largely responsible for how we live, work, and play in our daily lives but also for how businesses conduct their operations. Algorithms address issues in everything from production to distribution to sales and customer service.
ShepHyken
AUGUST 1, 2023
We have the privilege and honor of working with some amazing clients. One of them asked us to work with her team on a customer experience initiative that included every company employee. One of the regular assignments for their employees is to share examples of how they created a Moment of Magic® for a customer or colleague. They do short write-ups and share them with their managers.
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C3Centricity
AUGUST 1, 2023
Customer retention is essential for the long-term success of any business. We all know that happy customers are more likely to make […] The post The Customer Retention Goldmine: How to Keep Customers Happy and Drive Exponential Growth first appeared on c3centricity.
Cisco - Contact Center
AUGUST 1, 2023
In an era characterized by the rise of AI – assisted bad actors and the interconnectedness of business es , the threat of ransomware still looms over us like a dark cloud. Cue gloomy music.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
AnswerConnect
AUGUST 1, 2023
Considering a virtual receptionist service? Check out these 5 handy tips to prepare your business and hit the ground running! The post How to prepare your business for your virtual receptionist service appeared first on AnswerConnect Blog.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cyara
AUGUST 1, 2023
Customer experience (CX) is now more critical than ever before. As the 2022 KPMG Global Customer Experience Excellence report shows, successful companies need to tailor CX to meet specific customer needs and be aware of upcoming trends and expectations.
JivoChat
AUGUST 1, 2023
Sales tools are necessary regardless of the size of your company. They can make the sales team work much more productively, save time, and increase profit as a consequence. Pen, papers, post-its, a whiteboard, the telephone, all of those items are sales tools, and very useful ones. However, with technological development, nowadays we can count on apps to automate repetitive tasks, analyze sales performance and give insights, manage inventory, and much more.
Cisco - Contact Center
AUGUST 1, 2023
We are excited to share that Cisco AppDynamics has completed the Australian Government’s IRAP assessment at a “PROTECTED” level.
AWS Machine Learning
AUGUST 1, 2023
In today’s rapidly evolving healthcare landscape, doctors are faced with vast amounts of clinical data from various sources, such as caregiver notes, electronic health records, and imaging reports. This wealth of information, while essential for patient care, can also be overwhelming and time-consuming for medical professionals to sift through and analyze.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Concentrix
AUGUST 1, 2023
Webinar Debunking myths from the realistic applications of GenAI in contact centers. Watch Now Debunking myths from the realistic applications of GenAI in contact centers.
Blueship Call Center
AUGUST 1, 2023
Good customer service is essential for company owners. Outsourcing your phone answering services is one approach to make sure that your clients and customers are happy with the level of service they are getting. Particularly in today’s hectic and fast-paced industry, businesses must develop innovative ways to effectively interact with their customers.
Concentrix
AUGUST 1, 2023
Webinar Debunking myths from the realistic applications of GenAI in contact centers. Watch Now Debunking myths from the realistic applications of GenAI in contact centers.
Comm100
AUGUST 1, 2023
Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t happen. In today’s digital world, delivering exceptional customer service is paramount to gaining a competitive edge.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
AWS Machine Learning
AUGUST 1, 2023
Advertising agencies can use generative AI and text-to-image foundation models to create innovative ad creatives and content. In this post, we demonstrate how you can generate new images from existing base images using Amazon SageMaker , a fully managed service to build, train, and deploy ML models for at scale. With this solution, businesses large and small can develop new ad creatives much faster and at lower cost than ever before.
ConvergeOne
AUGUST 1, 2023
As businesses grow, they adopt various enterprise applications. However, business processes only work together with some form of integration system.
Select VoiceCom Blog
AUGUST 1, 2023
Any company looking to retain customers needs to have good customer service. Customer service is fundamental for business success as it impacts customer satisfaction, loyalty, and revenue. A study shows that 86% of customers are willing to pay more for a better customer experience, and 73% fall in love with a brand because of friendly customer service.
Abby Connect
AUGUST 1, 2023
In the real estate industry, great customer service is important in unlocking ultimate client satisfaction. Providing exceptional customer service as a real estate agent can make all the difference in being able to successfully build strong client relationships, foster loyalty, and receive referrals.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
CSM Magazine
AUGUST 1, 2023
PCI Pal announced today that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. This designation verifies that PCI Pal Agent Assist, Digital Payments, and IVR Payments all follow architectural and operational best practices, are being actively used by customers in production environments, and customers are enthusiastically advocating for the solution via Amazon Connect.
Cisco - Contact Center
AUGUST 1, 2023
This post was authored by Ruffina Perlintina , a recent technical consulting engineering intern on the Enterprise Networking TAC Team. Who doesn’t enjoy an extended weekend?
Tethr
AUGUST 1, 2023
Learn how to reduce customer churn and increase loyalty using insights from customer conversations.
Cisco - Contact Center
AUGUST 1, 2023
Cisco hosted 1700 hundred interns this summer as part of its commitment to developing emerging talent that might one day work at Cisco.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Concentrix
AUGUST 1, 2023
Andy Bird VP of Product Strategy at Concentrix
Lumoa
AUGUST 1, 2023
Lumoa Product News for July 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Anonymization has been further improved Lumoa has the ability to mask and anonymize and Personal Identifying Information (PII) that gets sent, even if it is apart of the open text comment.
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