ShepHyken

SEPTEMBER 25, 2023

Top Takeaways: The frequency of tipping, or “tipflation,” has increased across industries. Businesses should consider tipping practices’ impact on customer satisfaction and carefully evaluate when and how tipping should be implemented. Rising prices and increased pressure to tip can create a sense of guilt for consumers. This may lead some individuals to avoid experiences where they feel obligated to over-tip.

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Benchmark Customer centricity Marketing Technology 201

Callminer

SEPTEMBER 25, 2023

The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX Landscape Report.

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Concentrix

SEPTEMBER 25, 2023

Concentrix Corporation (NASDAQ: CNXC), a leading global provider of customer experience (CX) services and technologies, today announced it has closed its combination with Webhelp and the integration of the two companies is underway.

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Technology Customer Experience 103

A Better Answer

SEPTEMBER 25, 2023

Outsourcing answering services has become a growing trend among companies seeking to enhance customer support while reducing operational costs. Understanding the financial advantages of outsourcing in the answering service industry is essential for businesses to make informed decisions that can positively impact their bottom line.

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Answering services outsourcing Customer Support 100

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Real Blue Sky

SEPTEMBER 25, 2023

A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. The event serves as a testament to the power of community, generosity, and the shared goal of making a difference in the lives of vulnerable children and their caregivers.

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Personalization 98

DMG Consulting

SEPTEMBER 25, 2023

The value of interaction Analytics is significant! Donna Fluss talks about the value and benefit associated with Interaction Analytics in the contact center. The post The value of interaction Analytics is significant! appeared first on DMG Consulting.

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Analytics Consulting Consulting Contact Center 62

CSM Magazine

SEPTEMBER 25, 2023

With the digital age advancing at an unprecedented rate, AI’s role in customer service has never been more paramount. Recognising this, Sabio recently hosted its AI & Automation CX Community Day, shedding light on the innovative applications of AI in the realm of customer experience. Targeted at organisations venturing into AI within their customer service departments, the event was an amalgamation of insights, experiences, and future predictions.

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Customer Service Virtual Agent Technology Customer Experience 59

Real Blue Sky

SEPTEMBER 25, 2023

NOTICE: Due to heavy rains, this year’s Fairways for Families event is rescheduled to Monday, November 13, 2023. A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. The event serves as a testament to the power of community, generosity, and the shared goal of making a difference in the lives of vulnerable children and their caregivers.

Personalization 52

Personalization 52

Nicereply

SEPTEMBER 25, 2023

Craft a perfect NPS email with our step-by-step guide. “Mastering NPS emails opens the door to understanding your customers’ experiences.” Are you looking to measure customer satisfaction and guide your brand’s success? Net Promoter Score (NPS) email surveys can be your most effective market research tool. By including NPS surveys in your emails, you can ask your customers, ‘On a scale of 0 to 10, would you recommend our brand/product/service to friends or colleague

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Surveys Feedback Best practices Personalization 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

Real Blue Sky

SEPTEMBER 25, 2023

NOTICE: Due to heavy rains, this year’s Fairways for Families event is rescheduled to Monday, November 13, 2023. A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. The event serves as a testament to the power of community, generosity, and the shared goal of making a difference in the lives of vulnerable children and their caregivers.

Personalization 52

Personalization 52

Vistio

SEPTEMBER 25, 2023

AI doesn't just offer automation; it can elevate the entire agent learning and development process, making training more aligned with real-world scenarios, more adaptive to individual agent needs, and more proactive in offering timely support and feedback.

Technology 52

Technology Feedback 52

LiveVox

SEPTEMBER 25, 2023

AI voice generators are an innovative breakthrough that is transforming the way businesses communicate. From enhancing customer experiences in contact centers to streamlining content creation, AI voice generators are making their mark. In this comprehensive guide, we’ll dive into the essence of AI voice generators, explore how they work, and uncover their transformative applications, particularly […] The post What is an AI Voice Generator: Definition, Functionality, and Contact Cente

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Contact Center Customer Experience 52

Help Scout

SEPTEMBER 25, 2023

In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

LiveVox

SEPTEMBER 25, 2023

The world of work is evolving at an unprecedented pace. Automation, digitalization, and artificial intelligence (AI) are revolutionizing industries, challenging traditional business models, and fundamentally altering our work. Amidst this transformation, one concept has emerged as a cornerstone of success—the collaboration between humans and AI. In this article, we will explore the profound impact of […] The post The Human-AI Collaboration: Harnessing Artificial Intelligence for Workforce

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AWS Machine Learning

SEPTEMBER 25, 2023

This post was co-authored with Daniele Chiappalupi, participant of the AWS student Hackathon team at ETH Zürich. Everyone can easily get started with machine learning (ML) using Amazon SageMaker JumpStart. In this post, we show you how a university Hackathon team used SageMaker JumpStart to quickly build an application that helps users identify and remove biases.

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APIs Automotive Engineering Education 83

AWS Machine Learning

SEPTEMBER 25, 2023

We’re at an exciting inflection point in the widespread adoption of machine learning (ML), and we believe most customer experiences and applications will be reinvented with generative AI. Generative AI can create new content and ideas, including conversations, stories, images, videos, and music. Like most AI, generative AI is powered by ML models—very large models that are trained on vast amounts of data and commonly referred to as foundation models (FMs).

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Engineering Benchmark Enterprise Management 92