Tips for Effective Call Center Coaching Sessions
SQM Group
MARCH 5, 2024
Coaching isn't just about identifying areas for improvement; it's about cultivating a culture of continuous learning and development.
Tue.Mar 05, 2024
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Do You Give Your Customers an Experience – Or Just a Transaction?
ShepHyken
MARCH 5, 2024
In the past few months, I’ve been to several concerts. I’d say the entertainers were legends in the industry. Two of them were Bob Dylan and Ringo Starr (of the Beatles). Both are talented beyond words. They both have successful careers. They have both been inducted into the Rock and Roll Hall of Fame. It’s important for you to know this, just in case you don’t know who they are.
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Executive leadership changes to drive innovation, simplicity, and growth
Cisco - Contact Center
MARCH 5, 2024
Today, I am thrilled to share exciting changes to Cisco’s Executive Leadership Team that are designed to accelerate our innovation, drive greater simplicity, and double-down on our growth e… Read more on Cisco Blogs
DTMF Issues Have Nowhere to Hide with Number Testing
Cyara
MARCH 5, 2024
Contact centers and unified communications (UC) services often rely on dual tone multi frequency (DTMF) for customer communications. As such, they need to know their calls are connecting properly and that customers can reach the correct departments.
Reimagine Your Communications With A Unified Platform
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Preparedness is the key: training with the Crisis Response Community
Cisco - Contact Center
MARCH 5, 2024
In times of crisis, a richly diverse group of volunteers brings not just dedication to the cause and a passion for helping people, but the creativity needed to get tough jobs done.
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Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
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Celebrating women’s inclusion in the climate innovation space
Cisco - Contact Center
MARCH 5, 2024
International Women’s Day (IWD) gives us time to reflect on the achievements women have made before us, the unique challenges women may face today as they continue to break barriers, and what the f… Read more on Cisco Blogs
The Role of AI in Streamlining Quality Management Processes
Playvox
MARCH 5, 2024
One thing that’s certain is change. This definitely applies to customer needs and preferences, and contact centers are constantly striving to stay one step ahead of evolving customer requirements. A desire for instant-access self-service options is shifting how customers want to engage. Yet, should they need help with more complex issues, a knowledgeable, responsive agent should be ready to assist.
What Is Call Center Reporting & How Does It Work?
NobelBiz
MARCH 5, 2024
Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting.
Mitigating Lateral Movement with Zero Trust Access
Cisco - Contact Center
MARCH 5, 2024
Security service edge (SSE) technology was created to protect remote and branch users with a unified, cloud-delivered security stack.
The Verint Experience Index: Retail
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
The benefits of live call answering for small business
AnswerConnect
MARCH 5, 2024
Wondering what a live call answering can do for your small business? We’ve listed the biggest benefits and how to realize them for your small business. The post The benefits of live call answering for small business appeared first on AnswerConnect Blog.
Cloud Security API Updates Improve User’s Experience
Cisco - Contact Center
MARCH 5, 2024
Welcome “Investigate API” into the Cisco Cloud Security API experience Developers and engineers can now leverage the new Umbrella API authentication to create API keys.
How Sweepstake Casinos Legally Operate in the Online Gaming Industry
CSM Magazine
MARCH 5, 2024
In the last couple of years, the online gaming arena has witnessed immense changes. This is a result of the entry of sweepstake casinos that have taken their positions among traditional and crypto-based gaming platforms. They have beaten numerous restrictions and, in doing so, achieved the ability to provide access to gaming as a form of entertainment across a multitude of regions.
The benefits of live call answering for small businesses
AnswerConnect
MARCH 5, 2024
Wondering what a live call answering can do for your small business? We’ve listed the biggest benefits and how to realize them for your small business. The post The benefits of live call answering for small businesses appeared first on AnswerConnect Blog.
Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Business Systems Ltd Appoints Mike Wardell as CEO, Ushering in a New Era of Innovation and Growth
CSM Magazine
MARCH 5, 2024
Business Systems Ltd , a leading provider of compliance and digital transformation solutions, has proudly announced the appointment of Mike Wardell as the company’s new Chief Executive Officer (CEO). Mike joins Business Systems from Giacom, where he served as CEO and led the transformation of the business into a cloud marketplace, achieving remarkable success with recurring revenues in excess of £100 million.
HIMSS 2024 Know Before You Go
Cisco - Contact Center
MARCH 5, 2024
The future of healthcare is coming into focus! Now more than ever, we believe that technology is a critical enabler to reinventing our care delivery model.
How to Choose the Best Data Collection Methods for Your Business?
CSM Magazine
MARCH 5, 2024
In today’s world, where data holds importance, businesses of all sizes must collect and analyze data to gain valuable insights into customer behavior, market trends, and operational efficiencies. However, with a range of data collection methods, it can be daunting to determine which ones are most suitable for your business’s unique needs.
The 7 Best Call Center Gamification Software Tools (2024) | AmplifAI
Amplifai Coaching Category
MARCH 5, 2024
Discover the best call center gamification software for 2024. Boost agent engagement, performance, and customer satisfaction with our expert guide.
The Open CCaaS Advantage Report
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Patient Engagement Mobile Apps: On Guard of Health
CSM Magazine
MARCH 5, 2024
The global healthcare IT market is growing, poised to reach $1.8 trillion by 2030. It translates to a CAGR of 15.8% from 2024, fueled by several trends, including the use of smartphones. As the number of smartphone users grows, so does its application in healthcare. Remote patient monitoring through mobile apps is becoming increasingly popular, allowing for improved care outside hospital settings.
Leveraging Artificial Intelligence and Machine Learning in E-commerce Development
CSM Magazine
MARCH 5, 2024
Today, online shopping is booming like never before, driven by technological advancements and consumer behaviors. Two big players in this area are Artificial Intelligence (AI) and Machine Learning (ML). In this article, we’ll look at how AI and ML are shaking up online shopping and making it better for everyone involved. Key Aspects of E-commerce Changed by AI and ML AI and ML technologies are making big changes in online shopping, spawning numerous e-commerce development solutions.
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