Callminer
AUGUST 15, 2023
Forrester Research has named CallMiner the Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 report, receiving top scores in current offering and strategy.
Transparent BPO
AUGUST 15, 2023
Transparent BPO Recognized on 2023 Inc. 5000 List of America’s Fastest-Growing Private Companies Rockville, MD, August 15, 2023 – Today, Inc. revealed that Transparent BPO is #3127 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America. The list represents a one-of-a-kind look at the most successful companies […] The post Transparent BPO’s Ninth Inclusion on Annual List of America’s Fastest-Growing Private Companies and Eighth C
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VirtualPBX
AUGUST 15, 2023
In today’s fast-paced business landscape, effective communication is key to success. With the rapid rise of Business SMS as a preferred mode of interaction, it has become imperative for tech-savvy businesses to harness the power of texting. VirtualPBX, a trusted name with over two decades of experience in catering to communication needs, has taken the lead in guiding businesses to leverage robust texting features for future-proofing their operations in addition to voice.
Cisco - Contact Center
AUGUST 15, 2023
For the past several years, I’ve tried to give at least one Terraform-centric session at Cisco Live. That’s because they’re fun and make for awesome demos. What’s a technical talk without a demo?
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C3Centricity
AUGUST 15, 2023
Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks […] The post Providing Amazing Customer Journeys by Leveraging the Power of Technology first appeared on c3centricity.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
LiveVox
AUGUST 15, 2023
We all know that education plays a pivotal role in shaping individuals’ lives and driving societal progress. As the demand for higher education continues to grow, student loan lenders face the challenge of catering to diverse needs and providing a seamless borrowing experience. This is where segmentation comes into play—and where LiveVox can help you […] The post Targeted Education Loan Offers and Enhanced CX with Segmentation appeared first on LiveVox.
Fonolo
AUGUST 15, 2023
When it comes to demystifying call center metrics, ‘occupancy rate’ shouldn’t be forgotten. Occupancy rate is basically a measure of how “busy” call center agents are when they are at work. It is sometimes referred to as “utilization rate.” You might think a simpler measurement like “call per hour” would answer this same question. But as is often the case with call centers, things get complicated quickly.
Outsource Consultants
AUGUST 15, 2023
Saint Louis Park, August 15, 2023 – Today, Inc. magazine bestowed the prestigious honor of being a member of its annual Inc. 5000 list upon Outsource Consultants. This list showcases the fastest-growing private companies in the nation and provides a unique perspective on the most successful enterprises within the dynamic segment of the American economy—its independent small businesses.
Cyara
AUGUST 15, 2023
When businesses had to quickly pivot to remote-working during the pandemic, many became highly aware of the advantages of cloud-based technologies. Facing such disruption head-on and adapting to the changes has led many businesses to move from utilizing on-premise infrastructure to cloud-based platforms. For many organizations, cloud first has now become an organizational directive instead of an option or just a “future initiative”.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
JivoChat
AUGUST 15, 2023
Using the best AI image generators available nowadays can help you with several tasks. For example, finding the perfect image to illustrate a post on your social media profile or on your blog. You just need to type what you want, and the artificial intelligence will give image suggestions. AI tools have been developed for different purposes, such as writing texts and creating images.
ConvergeOne
AUGUST 15, 2023
In my last blog post , I discussed the risks that artificial intelligence (AI) introduces to your environment. You may be wondering how you can ensure your organization stays protected from these risks.
Cisco - Contact Center
AUGUST 15, 2023
“It takes a village.” I have realized this is truly the case being part of Cisco’s go to market team for Umbrella for Government.
Tethr
AUGUST 15, 2023
Learn about 5 ways to improve sales performance using insights from sales conversations.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
ConvergeOne
AUGUST 15, 2023
In my last blog post , I discussed the risks that artificial intelligence (AI) introduces to your environment. You may be wondering how you can ensure your organization stays protected from these risks.
24-7 InTouch
AUGUST 15, 2023
Brands are expanding their reach across borders like never before. With customers from diverse linguistic backgrounds, providing a seamless and personalized customer experience (CX) has become a crucial factor in building brand loyalty. One effective way to cater to a multilingual customer base is by offering multilingual CX. Studies on multilingual support show that nearly three-fourths of consumers feel that native-language services result in stronger customer satisfaction.
Jon Arnold
AUGUST 15, 2023
NCEC - that’s the acronym of the day, and it’s for the North Carolina Electric Cooperatives. That’s a mouthful, but they speak my language, and represent 26 co-ops across the state - basically the customer base that Duke Energy doesn’t serve directly. You may not know that I have a long history in the smart grid space, including my own Smart Grid Summit event some years back, and a good run being quite involved with Zpryme’s Energy Thought Summit - which is still going strong in Austin.
Anexa BPO
AUGUST 15, 2023
Winners to Be Celebrated During Event in Rome on 13 October MÉXICO CITY, MÉXICO – 14 August, 2023 – Anexa BPO was named the winner of gold and bronze Stevie® Awards in the Company of the year – Diversified Services – Large ( gold ); Company of the year – Business or Professional Services – Large ( bronze ); Communications Team of the Year ( bronze ); Customer Service Department of the year ( bronze ) categories in The 20 th Annual International Business Awards® today.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Working Solutions
AUGUST 15, 2023
In this new age of artificial intelligence, we are working hand in hand with our clients to find ways to drive their AI to help keep them relevant and save costs. The key is to integrate AI with IA or Intelligent Agents.
Unymira
AUGUST 15, 2023
The analyst firm Quadrant Knowledge Solutions has identified, researched and analyzed 16 major enterprise service management (ESM) vendors in the market and ranked them in the SPARK Matrix: Enterprise Service Management, Q2, 2023 report.
CSM Magazine
AUGUST 15, 2023
PCI Pal , the global provider of secure payment solutions, today announced it has been announced as a finalist in three categories at this year’s Payments Awards. The categories are Payments Compliance Technology of the Year, Open Banking Initiative of the Year, and Payment Technology Provider of the Year- SME. Now in its eleventh year, the Payments Awards recognise and celebrate companies which have demonstrated excellence and innovation in the payments space.
Helpware
AUGUST 15, 2023
By 2030, it is projected that the global market for business process outsourcing (BPO) will achieve a remarkable milestone, surging to a value of $525 billion.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
CSM Magazine
AUGUST 15, 2023
Customer acquisition and customer retention are two vital aspects of business growth, each playing a unique role in ensuring the long-term success of a company. However, the debate over which aspect to prioritize often arises, with many companies focusing predominantly on acquisition. In reality, both are crucial for different reasons. In this article, we will explore the concepts of customer acquisition and customer retention, the ways in which they drive growth, and why finding the right balan
Cisco - Contact Center
AUGUST 15, 2023
Choosing your career is probably one of the most difficult decisions you will make in life. For me, to be very honest, it happened by chance.
AWS Machine Learning
AUGUST 15, 2023
Digital assets are vital visual representations of products, services, culture, and brand identity for businesses in an increasingly digital world. Digital assets, together with recorded user behavior, can facilitate customer engagement by offering interactive and personalized experiences, allowing companies to connect with their target audience on a deeper level.
Cisco - Contact Center
AUGUST 15, 2023
As part of Cisco Live Las Vegas 2023 we organized a Utilities Leadership Summit for top leaders in the industry.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
AWS Machine Learning
AUGUST 15, 2023
Customers are increasingly turning to product reviews to make informed decisions in their shopping journey, whether they’re purchasing everyday items like a kitchen towel or making major purchases like buying a car. These reviews have transformed into an essential source of information, enabling shoppers to access the opinions and experiences of other customers.
Cisco - Contact Center
AUGUST 15, 2023
This blog was prepared with deep thanks to Cisco employee volunteer Haitham Al-Shabibi.
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