Beyond Philosophy
JUNE 10, 2023
Your customers are having a relationship with your brand right under your nose. Do you know if it’s a strong, healthy one? Our connection with brands is much like any other relationship in our lives, with some being healthy while others are not. Unfortunately, it’s not uncommon for people to form codependent or dysfunctional relationships with brands.
DMG Consulting
JUNE 10, 2023
Why Does Customer Service Keep Getting Worse? View this article on the publisher’s website Consumers everywhere are asking why service quality is in decline as frustration continues to grow. It can often feel as if companies have given up on delivering a satisfying service experience. Executives still talk a good game about the importance of a great customer experience (CX), but reality does not measure up to their claims.
Netomi
JUNE 10, 2023
The Power of a Zendesk Knowledge Base and Customer Self-Service The modern customer wants self-service. That’s why, over the past few years, we’ve seen companies build out robust Knowledge Bases (or Help Centers) on Zendesk and other leading customer experience platforms. Zendesk Knowledge Base solutions are team publishing libraries covering recurring topics and questions on products and services.
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