Vistio

MARCH 4, 2024

Providing exceptional customer service is undoubtedly one of the most critical aspects of running a successful business. Contact centers are on the front lines of customer interaction, dealing with a vast range of personalities and communication styles daily. How can you prepare your agents to handle the diverse customer personas they’re bound to encounter and ensure they can deliver top-notch service to each one?

Personalization 52

Personalization Contact Center Technology Customer Service 52

ShepHyken

MARCH 4, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How can a company create a positive employee experience during challenging times? What strategies can a company use to give back to its local communities? How can businesses foster strong connections between their employees and the communities they serve?

Wireless 201

Wireless Finance Accountability Customer Experience 201

TechSee

MARCH 4, 2024

Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor?

Enterprise 109

Enterprise Automotive Average Handle Time Metrics 109

ShepHyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. What Exactly Is Customer Experience? by Annette Franz (CustomerThink) Customer experience is the sum of all the interactions (including with product and price!

B2C 146

B2C Customer Service B2B Marketing 146

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. Looking back to 2021, when Anthropic first started building on AWS, no one could have envisioned how transformative the Claude family of models would be.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

Concentrix

MARCH 4, 2024

Discover how a player in file synchronization & sharing partnered with Concentrix on customer journey optimization to drive functional alignment and improve CX.

Technology 62

Technology 62

Cisco - Contact Center

MARCH 4, 2024

Cisco continues its focus on FedRAMP ® Authorization for our government customers with yet another solution, Cisco Defense Orchestrator (CDO) , which has now achieved FedRAMP In-Process status.

Government 65

Government Management 65

Concentrix

MARCH 4, 2024

Learn how a transportation software leader embraced product acceleration solutions to align business and development teams and get to market faster.

Transportation 62

Transportation Marketing 62

City Communications

MARCH 4, 2024

CIOs often look for specific qualities and outcomes when working with a technology agent. Here are the top five things that we heard from some of the CIOs we work with: Cost Savings : CIOs want an agent who can negotiate favorable pricing and terms, helping the organization save money on voice and data telecom services and equipment. Reliable Service : CIOs expect their agent to recommend reliable service providers with a strong track record of uptime and quality customer support.

Technology 52

Technology Customer Support 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

Concentrix

MARCH 4, 2024

We see a once-in-a-generation opportunity for providers and payers to reimagine healthcare loyalty. Download our whitepaper to learn how.

Healthcare 62

Healthcare Enterprise 62

Cisco - Contact Center

MARCH 4, 2024

Process Vast Amounts of MELT Data Cisco Observability Platform s designed to ingest and process vast amounts of MELT (Metrics, Events, Logs and Traces) data.

Metrics 52

Metrics 52

Kapta Customer Success

MARCH 4, 2024

Weathering a recession puts your business at risk. Learn how to recession-proof your business with strategic customer engagement.

Accountability 59

Accountability CRM Management 59

Concentrix

MARCH 4, 2024

JOIN US FOR A TOP GOLF EXCLUSIVE NETWORKING EVENT TO ELEVATE YOUR SALES STRATEGY! Get your invite for expert discussions about sales processes, networking with industry peers and fun Top Golf challenges. Reserve Your Spot Wednesday April 2nd 7 – 10 PM CST 2050 Progress Pkwy, Schaumburg, IL 60173 Transportation provided.

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Transportation Sales 48

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

AWS Machine Learning

MARCH 4, 2024

This post is co-written with Sherwin Chu from Alida. Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Alida’s customers receive tens of thousands of engaged responses for a single survey, therefore the Alida team opted to leverage machine learning (ML) to serve their customers at scale.

Feedback 101

Feedback APIs Engineering Surveys 101