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TechSee
AUGUST 14, 2023
We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.
Uniphore
JUNE 22, 2021
No need to dig through thousands of threads across Quora, Reddit, Facebook, and Twitter to hear what your call center agents are REALLY saying about their jobs… We took care of that for you. Nobody was listening when these call center agents were ranting about their everyday challenges. Check it out!
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COPC
OCTOBER 13, 2021
This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. 2020 was indeed a unique year for vendor managers and their outsourced partners. 1: Formalizing WFH contracts.
NobelBiz
MAY 2, 2023
Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. If you want to learn more about the latest trends in the lead generation space, you can watch the entire webinar discussion on demand here. And no wonder.
Tenfold - Contact Center Blog
JUNE 6, 2018
You’re probably familiar with how important it is to save time on each call while also ensuring the quality standards are met. For call centers, sales floors, and other client-facing teams engaged in huge amounts of voice-based activities, there is a constant need to improve efficiency and accelerate processes. What is CTI?
Uniphore
JULY 23, 2021
How about a restaurant where two-thirds of the wait staff weren’t talking to patrons. The study found that only about one in every three reps felt engaged in their work. Clearly, when the majority of the workforce is burned out, the problem runs deeper than adjusting individual behavior. Check it out!
Aspect
JULY 9, 2019
The latest edition of the Cricket World Cup – the showpiece event of this most English of sports – is now approaching its conclusion. How can you consistently fulfil the promises you make? How can you minimise the chances of disappointment? How do you cope during periods of crisis when the chips are down?
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