Steve DiGioia

MAY 17, 2021

According to several employees and training manuals, Apple Inc’s sales associates are taught an unusual sales philosophy: not to sell, but rather to help customers solve problems. “Your job is to understand all of your customers’ needs—some of which they may not even realize they have,” one training manual says.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

JustCall

MARCH 7, 2023

And the only way to succeed is through an effective contact center management system. This blog will look at the tips and best practices for contact center management. Follow them to optimize your contact center operation and ensure smooth customer service. What is Contact Center Management?

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Contact Center Management Interactive Voice Response Average Handle Time 52

JustCall

AUGUST 8, 2023

They may write blogs during their downtime (if they’re lucky). JustCall: AI for Driving Call Center Excellence JustCall is an all-in-one communication platform that integrates unique AI capabilities such as SMS AI, call summary, and transcription as integral parts of the core platform.

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Sales Marketing Call Center Accountability 52

Freshcaller

SEPTEMBER 7, 2018

As larger phone teams are ramping up on Freshcaller, we increasingly understand the pressure on dedicated supervisors to keep your call centers running smoothly. And, we wanted to ensure these unsung heroes get the help they deserve as they battle against peak traffic times, call monitoring and agent management.

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Abandon Call Call flow Call Center Abandon rate 58

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Other shifts include telcos trying to block calls they deem excessive and labeling calls as spam likely. The days of just loading up a list and cold-calling people are gone.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

aircall

DECEMBER 19, 2016

This year on the Aircall blog, we’ve looked at quite a few ways how to improve your business’ customer service. I would define Amazon by our big ideas, customer centricity, putting the customer at the center of everything we do. Training users and providing an amazing customer experience of proactive customer service.

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Customer Service Advertising Transportation Customer Support 74

AWS Machine Learning

NOVEMBER 22, 2023

Now all you need is some guidance on generative AI and machine learning (ML) sessions to attend at this twelfth edition of re:Invent. In addition to several exciting announcements during keynotes, most of the sessions in our track will feature generative AI in one form or another, so we can truly call our track “Generative AI and ML.”

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Engineering Best practices APIs Government 113