ShepHyken

MARCH 21, 2023

” About: Heather Younger is a keynote speaker, a diversity, equity, and inclusion strategist, Founder & CEO of Employee Fanatix , and a bestselling author. .” Top Takeaways: Failing to listen to the customer communicates apathy and rudeness. It tells the customer that you do not care enough to engage.

Feedback 179

Feedback Customer Service Customer Experience 179

24-7 InTouch

MARCH 8, 2023

Our Director of Inclusion, Sustainability, and Community, Darlene Hunter, offers invaluable insight into the importance of diversity, equity, and inclusion (DEI) in the workplace. DEI helps shine a light on gender disparities in the workplace and promotes opportunities for a more inclusive work environment.

Metrics 98

Metrics Personalization 98

Interaction Metrics

DECEMBER 13, 2023

Amazon CEO Jeff Bezos said, “It’s not only that diversity and inclusion are good for our business. Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish. Diversity refers to who your employees are.

Surveys 62

Surveys Benchmark Feedback Best practices 62

Interaction Metrics

OCTOBER 25, 2023

Former IBM CEO Ginni Rometty said, “Diversity and inclusion are not policies and programs. In fact, despite national awareness around issues of racial equity, employees often respond skeptically to DEI survey questions, making it difficult to succeed from the start. It’s the way an organization conducts itself.

Metrics 62

Metrics Surveys Employee engagement Consulting 62

Horizon CX

AUGUST 7, 2023

Diversity, equity, and inclusion (DEI) is a concept that has been given a lot of attention in recent years and now appears to be the target of assaults in certain areas of the country as being a trendy ideology. The key aspects of diversity include the following. The key aspects of diversity include the following.

Morale 52

Morale Employee engagement Education Marketing 52

24-7 InTouch

APRIL 20, 2021

Made Local’ and sustainable sourcing, diversity and inclusion initiatives, and fair pay standards are just a few examples of what consumers deem important for the brands they support. . Diversity, Equity & Inclusion. This includes their corporate social responsibility practices. Environmental Sustainability.

Accountability 98

Accountability Customer Care Technology Management 98

Spearline

AUGUST 12, 2022

D: Diversity refers to the representation of different people in an organisation. E: Equity ensures that processes, programs and opportunities are equal and fair to every individual. E: Equity ensures that processes, programs and opportunities are equal and fair to every individual. Let’s explore further!

Education 98

Education Contact Center Management 98

Fonolo

JUNE 2, 2022

Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so it’s crucial to ensure you focus on inclusive agent engagement in your contact center. 3 Ways to Drive Inclusive Agent Engagement Click To Tweet. 3 Ways to Drive Inclusive Agent Engagement Click To Tweet.

Call Center 81

Call Center Contact Center Employee engagement Technology 81

Fonolo

JULY 28, 2022

Over the past couple of years, inclusivity in hiring has taken center stage in HR departments across every industry; and that includes inclusive hiring practices for call centers. Diversity is great for employees and businesses, too. Three Ways to Drive Inclusive Agent Engagement. What are Inclusive Hiring Practices?

Call Center 81

Call Center Contact Center Surveys Feedback 81

CSM Magazine

FEBRUARY 7, 2024

This shift not only promotes diversity, equity and inclusion, but it also brings significant benefits to organizations by expanding the talent pool. It is the beginning of another year and it is time to start with some new strategies for talent acquisition and recruitment teams.

Analytics 52

Analytics Education Marketing Technology 52

Fonolo

JUNE 2, 2022

Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so it’s crucial to ensure you focus on inclusive agent engagement in your contact center. 3 Ways to Drive Inclusive Agent Engagement Click To Tweet. 3 Ways to Drive Inclusive Agent Engagement Click To Tweet.

Call Center 67

Call Center Contact Center Employee engagement Technology 67

Solvvy

MAY 10, 2022

We want them to share their thoughts on innovation and improvement, while focusing on diversity, respect and inclusion. . We also recently started to implement our new inclusive parental leave policies, as well as programs like Cleo and Carrot for soon-to-be and first-time parents. out of 5. .

Customer Support 83

Customer Support 83

CSM Magazine

DECEMBER 21, 2022

Promote Diversity, Equity, and Inclusion in the Workplace. Businesses that foster and support a diversity, equity, and inclusion (DEI) culture see increases in output, creativity, innovation, and profitability. And millennials and Gen Z avoid companies that aren’t diverse.

Employee engagement 52

Employee engagement Technology Marketing Customer Experience 52

ShepHyken

MARCH 11, 2022

This week we feature an article by my friend Donna Cutting, Founder and CEO of Red-Carpet Learning Systems, Inc. , and the author of the new book Employees First! Inspire, Engage, and Focus on the HEART of Your Organization. She shares the five ways to treat employees like customers and become a company where people want to work. Offer Hospitality.

Coaching 227

Coaching Personalization Customer Service Marketing 227

24-7 InTouch

APRIL 25, 2023

This is why more and more companies are starting to prioritize hiring a more neurodiverse workforce to promote a more inclusive and positive culture. Supporting neurodiversity is not just about inclusion and diversity; it’s about rethinking the workplace to optimize how we get work done.

Education 52

Education Coaching Feedback Management 52

Alorica

MARCH 1, 2021

a global customer experience (CX) provider, today recapped key results from its 2020 corporate social responsibility (CSR) initiatives including the formation of its newest global social impact program—TIDE (Together for Inclusion, Diversity and Equity). IRVINE, Calif., March 1, 2021—Alorica Inc.,

Customer Experience 62

Customer Experience 62

TechSee

MARCH 7, 2023

Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence. Carol’s tireless advocacy for pay equity, leadership in trying times (cold supply chain anyone?),

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

BlueOcean

APRIL 24, 2024

This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values. Though there are many official guidelines and metrics that can help you assess your outsourcer’s ESG efforts , the first step is simply to start asking questions.

Contact Center 71

Contact Center outsourcing Government Customer Care 71

Sykes

FEBRUARY 22, 2021

As we recognize Black History Month at SYKES, we remain dedicated to fostering an environment of equality and celebrate our diverse communities as part of our global commitment to diversity, equity, and inclusion. He went on to serve as part of the Buffalo Soldiers regiment in Mexico and the Philippines.

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24-7 InTouch

JANUARY 23, 2024

It encompasses Corporate Social Responsibility (CSR) and Diversity, Equity, and Inclusion (DEI) initiatives as fundamental components. By pairing these elements together, brands can create an environment that supports their employees, and fosters inclusive practices.

Metrics 52

Metrics Surveys Technology Personalization 52

CSM Magazine

OCTOBER 24, 2023

As we venture into the future, one of the most exciting developments to keep an eye on is the integration of Artificial Intelligence (AI) and Applicant Tracking Systems (ATS). These technologies are poised to revolutionize the way companies find and hire top talent.

Chatbots 52

Chatbots Feedback Technology Accountability 52

ClearAction

NOVEMBER 14, 2022

Gratitude nurtures common courtesy that’s central to diversity and inclusion. An attitude of gratitude is the source of growth personally and in relationships with fellow employees. Ironically, when we appreciate differences, we’re more likely to discover commonalities. This keeps the horse before the cart!

Government 71

Government Enterprise Surveys Personalization 71

Sykes

MARCH 5, 2021

In the spirit of this year’s theme for International Women’s Day, “Choose to Challenge,” SYKES recognizes the continued need to call out gender bias and inequality and is committed to developing programs for diversity, equity, and inclusion. Sunanda Adhikary. Senior Consultant, Digital Operations. Peg Chappars.

Consulting 98

Consulting Consulting Banking Personalization 98

aircall

MAY 18, 2022

We make it our mission to assemble a diverse team at Aircall because we know this is how we stand to enrich one another’s lives, learn from one another, and build a stronger organization. Our values are at the heart of what we do—and at the heart of those are diversity, equity, and inclusion. .

Education 62

Education Employee engagement Accountability Management 62

Sykes

FEBRUARY 10, 2021

As we recognize Black History Month at SYKES, we remain dedicated to fostering an environment of equality and celebrate our diverse communities as part of our global commitment to diversity, equity, and inclusion. Director, Area HR, Diversity, Equity, & Inclusion. Written by.

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24-7 InTouch

SEPTEMBER 26, 2022

This recognition was preceded this year by Forbes naming IntouchCX as one of the Best Employers for Diversity in 2022. This recognition was preceded this year by Forbes naming IntouchCX as one of the Best Employers for Diversity in 2022. In the United States, women are 75% of the Company’s workforce.

Customer Care 52

Customer Care Education Analytics Contact Center 52

Anexa BPO

DECEMBER 15, 2022

Foster a positive and inclusive culture: A positive and inclusive culture can go a long way in creating a positive employee experience. Foster a positive and inclusive culture: A positive and inclusive culture can go a long way in creating a positive employee experience.

outsourcing 52

outsourcing Customer centricity Technology Personalization 52

C Space

JANUARY 19, 2021

Interbrand Group are proud to announce that Christopher Nurko, Global Chief Innovation Officer, has been named as a Global LGBTQ+ Role Model by INvolve, the global network and consultancy championing diversity and inclusion in business. OUTstanding has been a shining example of this.

Consulting 52

Consulting Consulting Finance Marketing 52

Outsource Consultants

SEPTEMBER 6, 2023

As more Generation Z employees join the workforce, call centers and their clients are noticing a shift in worker attitudes. This new generation, often referred to as Gen Z, demands a distinctive approach to employee recruitment and retention. Young call center agents are a valuable asset to any company.

Call Center 67

Call Center Contact Center Technology Consulting 67

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

SharpenCX

JUNE 24, 2021

Back in 2016, ZillowGroup started publishing company data on gender, ethnicity representation and pay equity. In less than two decades since the company’s inception, they’ve grown at an exponential rate. In 2020 more than 9.6 billion people used the Zillow website and app. So, how’d they accomplish so much in so little time?

Real estate 67

Real estate Marketing Customer Service Banking 67

Certified Languages International

DECEMBER 22, 2023

Missed sales opportunities : Banks that aren’t serving diverse communities miss tremendous revenue opportunities. Missed sales opportunities : Banks that aren’t serving diverse communities miss tremendous revenue opportunities. As demographics in the U.S. This lack of understanding creates confusion and dissatisfaction.

Banking 40

Banking Wait times Best practices Call Center 40

BlueOcean

OCTOBER 17, 2023

Simultaneously, worldwide attention on issues of sustainability and diversity began to take off and haven’t faded yet. The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments. It is a worthy cause. Evaluating ESG through your RFP is complex.

Government 71

Government outsourcing Automotive Customer Care 71

24-7 InTouch

JANUARY 11, 2023

CSR (Corporate Social Responsibility) and DEI (Diversity, Equity and Inclusion) are fundamental components of comprehensive corporate well-being. Read more for Chris’s thoughts on how individual well-being impacts the employee experience and overall organizational well-being.

Technology 52

Technology Personalization Management Customer Experience 52

C Space

OCTOBER 8, 2021

To further inclusion and equity in the face of accelerating issues of racial injustice, Mars sought to rebrand Uncle Ben’s to Ben’s Original. McDonald’s marketing organization wanted to build a culture of allyship and inclusion. Great job!”.

Banking 69

Banking Customer centricity Consulting Consulting 69

24-7 InTouch

DECEMBER 19, 2022

CSR (Corporate Social Responsibility) and DEI (Diversity, Equity and Inclusion) are fundamental components of comprehensive corporate well-being. Read more for Chris’s thoughts on how individual well-being impacts the employee experience and overall organizational well-being. .

Technology 52

Technology Personalization Management Customer Experience 52

Comm100

AUGUST 21, 2023

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. However, enrollment data suggests that, despite recruitment efforts, there’s much more to be done. What is standardized testing in higher ed?

Education 52

Education Benchmark Analytics Surveys 52